Bornevia

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What is Bornevia?

Simple helpdesk and live chat software made for teams

Bornevia is a simple customer support software designed for teams.

It brings all your customer email, live chat, twitter, and facebook conversations in a shared team inbox. Save more time to deliver more amazing and personal support as a team.


bornevia.com


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Support & Helpdesk Market Radar

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Bornevia Product Overview

  • Multichannel dashboard/team inbox for email, chats, twitter, and facebook messages

  • Advanced analytics

  • Canned responses

  • Smart rules

  • Case management

  • Live chat time-based trigger. Greet your visitor with custom messages after staying on your site for a certain period of time.

  • Live chat as a group/team. One customer can be handled by multiple agents in a chat room

  • Smart live chat widget that autoreplies with a lead generation form outside business hours or when agents are all offline

  • Unlimited email mailboxes, twitter accounts, facebook accounts, and chat widgets

  • Developer API


Languages Supported: English

Support & Helpdesk Software Buyer Guide 2022

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in September 2022.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...

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Bornevia Features

  • 2-Factor Authentication
  • Analytics
  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Brand Management
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Conversion Tracking
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • Keyword Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-Account
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Click-to-Dial
  • Social Media Monitoring
  • Review Monitoring
  • Net Promoter Score
  • Real-time Alerts
  • Sales Automation
  • Workflow Management
  • Self-service Portal
  • Pipeline Management
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Bornevia Pricing Plans


Other pricing information:

One pricing plan only

Plans starting from: $10.00/month Credit card required: No

Bornevia FAQs

What platforms does Bornevia support?

Web and mobile (Android)

Does Bornevia offer multi-user capability (e.g. teams)?

Yes

Does Bornevia integrate with any other apps?

Coming soon: Slack, Shopify, Wordpress, Magento, Hubspot CRM.

What is Bornevia generally used for?

Customer service, customer support, technical support, live chat support.

Who are the main user groups of Bornevia?

Small and modern businesses, Startups, and e-commerce businesses.

Does Bornevia offer guides, tutorials and or customer support?

Yes. Our amazing support team is ready to help and reply within 1 hour within business days and hours.

Does Bornevia offer an API?

Yes

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