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Main Category:

Ticketing & Help Desk Software

Other Categories:

Customer Service Software, Knowledge Management Software

Pricing:

trial/premium, from $10.0/month

Suitable for:

Personal, Freelance, Startups, SMEs, Agencies, Enterprises

Native Applications:

Web App, Windows iOS, Android

Vendor Information:

Syncfusion

What is BoldDesk?

BoldDesk is a powerful helpdesk and knowledge management software.

BoldDesk is an efficient helpdesk software that offers outstanding customer support and self-service options through a user-friendly interface, automation tools, and extensive reporting, making it perfect for enhancing customer service operations.

Compare BoldDesk

Compare BoldDesk

BoldDesk Awards

BoldDesk currently scores 86/100 in the Ticketing & Help Desk category. This is based on user satisfaction (92/100), press buzz (36/100), and other relevant information on BoldDesk gathered from around the web.

The score for this software has improved over the past month. What is this?

www.bolddesk.com

BoldDesk Product Overview

Languages Supported: English, Czech, French, German, Italian, Portuguese, Spanish, Finnish, Japanese, Swedish, Polish, Norwegian, Korean, Bulgarian, Danish, Greek, Hungarian, Malay, Dutch, Romanian, Russian, Turkish, Ukrainian, Vietnamese, Thai

BoldDesk Features

BoldDesk Pricing

BoldDesk Pricing Plans

Scale Plan

Custom
per agent per month, $144 billed yearly.

Email ticketing
Knowledge base
Ticket auto assignment
Custom views
Canned response
Custom SSL
Custom domain
Custom email templates
Custom ticket status

Momentum Plan

Custom
per agent per month, $300 billed yearly.

All Scale features, plus:
Live chat (Soon)
WhatsApp (soon)
CSAT Surveys
Custom roles
Agent signature
Multilingual help desk
Multilingual knowledge base
SLA remainder &escalations
Artificial intelligence add-on (beta)

Enterprise Plan

$39.00
per agent per month ,$468, billed yearly

Multibrand help desk
Multibrand knowledge base
Ticket Approvals
Activity/task management
Artificial intelligence add-on (beta)
Add contacts to multiple contact groups

Team-Based Plan (Scale, Momentum, Enterprise)

Custom
10 user(s) / month

Email ticketing
Knowledge base
Workflow automation
Canned response
Custom fields
Custom views
Custom domain
Custom email templates
Custom ticket status
Web widgets and web forms

Plans starting from: $10.00/month Credit card required: N/A

BoldDesk FAQs

Does BoldDesk integrate with any other apps?

Zapier
JIRA
Google Drive
DropBox
Salesforce
Microsoft OneDrive
Microsoft Teams
Custome APPs
Azure Devops
Shopify
MailChimp
Microsoft Entra ID
AI - copilot
WhatsApp
Facebook
Slack
Ringover

What is BoldDesk generally used for?

Ticket Management
Customer Support
Communication and collaboration
Knowledge Base Management
Reporting and Analytics
Automation and Workflow management

Does BoldDesk offer guides, tutorials and or customer support?

Yes

Who are the main user groups of BoldDesk?

Customer Support Teams
It Support Teams
Service Desk Teams
Small and Medium-sized Businesses
Enterprise Organizations

Does BoldDesk offer an API?

Yes

What platforms does BoldDesk support?

It is web based software.

Does BoldDesk offer multi-user capability (e.g. teams)?

Yes

BoldDesk Competitors BoldDesk Alternatives

BoldDesk Alternatives & Competitors

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BoldDesk User Reviews

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BoldDesk was submitted by Manoj Babu from Syncfusion

Page last modified: February 06, 2025 23:27

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