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What is BoldDesk?

BoldDesk is a powerful helpdesk and knowledge management software.

BoldDesk is an efficient helpdesk software that offers outstanding customer support and self-service options through a user-friendly interface, automation tools, and extensive reporting, making it perfect for enhancing customer service operations.

BoldDesk Awards

BoldDesk currently scores 85/100 in the Ticketing & Help Desk category. This is based on user satisfaction (90/100), press buzz (36/100), and other relevant information on BoldDesk gathered from around the web.

The score for this software has declined over the past month. What is this?

Get Ticketing & Help Desk Software Advice

  • BoldDesk
  • BoldDesk
  • BoldDesk
  • BoldDesk

BoldDesk Product Overview

Languages Supported: English, Czech, French, German, Italian, Portuguese, Spanish, Finnish, Japanese, Swedish, Polish, Norwegian, Korean, Bulgarian, Danish, Greek, Hungarian, Malay, Dutch, Romanian, Russian, Turkish, Ukrainian, Vietnamese, Thai

BoldDesk Features

  • Analytics
  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Supplier Management
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum
BoldDesk Pricing

BoldDesk Pricing Plans

Scale Plan

3 agents per month, $300 billed yearly.
  • Email ticketing
  • Knowledge base
  • Ticket auto assignment
  • Custom views
  • Canned response
  • Custom SSL
  • Custom domain
  • Custom email templates
  • Custom ticket status

Growth Plan

3 agents per month, $600 billed yearly.
  • All Scale features, plus:
  • Live chat (Soon)
  • WhatsApp (soon)
  • CSAT Surveys
  • Custom roles
  • Agent signature
  • Multilingual help desk
  • Multilingual knowledge base
  • SLA remainder &escalations
  • Artificial intelligence add-on (beta)

Enterprise Plan

3 agents per month ,$900, billed yearly
  • Multibrand help desk
  • Multibrand knowledge base
  • Ticket Approvals
  • Activity/task management
  • Artificial intelligence add-on (beta)
  • Add contacts to multiple contact groups

Plans starting from: $10.00/month Credit card required: N/A

BoldDesk FAQs

Does BoldDesk integrate with any other apps?

  • Zapier
  • JIRA
  • Google Drive
  • DropBox
  • Salesforce
  • Microsoft OneDrive
  • Microsoft Teams
  • Custome APPs
  • Azure Devops
  • Shopify
  • MailChimp
  • Microsoft Entra ID
  • AI - copilot

What is BoldDesk generally used for?

  • Ticket Management
  • Customer Support
  • Communication and collaboration
  • Knowledge Base Management
  • Reporting and Analytics
  • Automation and Workflow management

Does BoldDesk offer guides, tutorials and or customer support?


Who are the main user groups of BoldDesk?

  • Customer Support Teams
  • It Support Teams
  • Service Desk Teams
  • Small and Medium-sized Businesses
  • Enterprise Organizations

Does BoldDesk offer an API?


What platforms does BoldDesk support?

It is web based software.

Does BoldDesk offer multi-user capability (e.g. teams)?


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