MessageBird is a cloud communications platform that connects +15k enterprises to their global customers via the fastest, most reliable SMS, Voice & Chat APIs in the world.
MessageBird is on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, MessageBird connects over 15,000 enterprises to their global customers via the fastest and most reliable SMS, Voice and Chat APIs in the world.
Today MessageBird is powered by a world-class team of over 20 nationalities from offices in Amsterdam, San Francisco, Singapore, Sydney, London, Hamburg, and Shanghai. In October 2017 MessageBird announced a $60M Series A funding led by Accel, marking the largest Series A raised by any European software company or Y Combinator graduate to date.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Bird currently scores 86/100 in the Platform as a Service (PaaS) category. This is based on user satisfaction (81/100), press buzz (50/100), recent user trends (rising), and other relevant information on Bird gathered from around the web.
| The score for this software has improved over the past month. What is this? |
Editors' Review by the Platform as a Service (PaaS) Software Review Team
MessageBird is a communications platform-as-a-service (CPaaS) with apps, services, and APIs that enable users to integrate various voice and messaging tools into their website and communication system.
As a modern CPaaS provider, MessageBird offers a wide variety of applications, services, and APIs that give SMBs and large enterprises the ability to integrate SMS messaging, VoIP calling, and other modern means of communication into their business website, web app, or communications ecosystem. The platform’s VoIP capabilities include answering machine detection, call transcription, and call recording, among others. Calls are billed per second, and the platform offers great scalability.
Apart from voice calls and SMS messages, MessageBird Voice also has the capacity to send text-to-speech voice messages. For security use cases, the platform is capable of sending alert broadcasts and is protected by two-factor authentication (2FA).
MessageBird is tailored to connect businesses of all sizes to their customers and end users around the world, ensuring seamless and cost-effective communications. The CPaaS solution can also be used as a marketing tool to help firms and professionals engage with their target customers across multiple channels, such as WhatsApp, voice conferencing, SMS messaging, and live chat.
The platform allows B2C companies and marketing firms to keep track of customer engagement and interactions, as well as view detailed customer profiles on a unified portal. MessageBird’s Flow Builder enables users to easily implement automated workflows so they can collect relevant customer data, respond to queries, schedule appointments, send confirmation messages, and optimize their marketing processes and other key operations.
MessageBird offers quite a few features across multiple products, including multi-user access, a drag-and-drop user interface, custom emails, and user profiles. In addition, users can access a centralized inbox to keep track of all customer interactions and view order information, bookings, and even delivery status, among others.
The CPaaS provider also supports seamless integration with a broad range of third-party solutions, which include Zapier, Zendesk, Salesforce, Amio, Tray, and StdLib. The following are some of the main features of MessageBird:
MessageBird features a shared inbox that enables company representatives and agents to unify all customer interactions and communications. It gives them the ability to centralize all customer conversations into a single, easy-to-track thread, regardless of which channel the message was sent from. Quick and easy access to customer data from third-party services such as Shopify, can also empower agents to perform well and personalize every customer interaction and experience.
The MessageBird Inbox feature enables omnichannel customer service and supports email, SMS, WhatsApp, WeChat, Telegram, LINE, and Messenger integration.
MessageBird’s Flow Builder allows users to automate workflows without having to write a single line of code. Users can utilize the Flow Builder to develop automated conversations and workflows to capture critical data in the initial interaction, minimize manual tasks, deploy efficient self-service flows, and direct customer queries and conversations to the appropriate team members.
MessageBird’s zero-code Flow Builder allows businesses to create engaging, personal, and data-driven experiences for their customers. They can easily automate small and large tasks without the need for a dedicated team of programmers. Teams can begin by simply creating basic auto-replies and then expanding them into customer journeys.
MessageBird’s auto-scaling APIs are trusted by a lot of businesses and enterprises, and they are highly appreciated by developers. They are designed to help teams of all sizes, allowing them to get up and running almost immediately on a reliable and scalable set of APIs with complete API references, intuitive SDKs, and extensive documentation.
There are quickstart tutorials available, with simple, step-by-step guides to help teams with anything they need. There are also prebuilt SDKs available, with client and server libraries in everything from Java to Node.js and PHP, just to name a few. Prebuilt integrations for Shopify, Salesforce, Zapier, and Zendesk are readily available for quick and easy implementation.
MessageBird features a customer-first video platform, which allows B2C companies to provide their customer base with personalized care even while their operation moves from a physical to a digital experience. This CPaaS is designed to deliver personal, virtual customer interactions with one-click video chatting that supports any web browser or mobile device. The one-click function, along with the fact that there’s no need to download or install any additional apps, ensures ease of use for customers.
The video platform is also secure and encrypted with AES-256 data encryption, ensuring that all discussions remain private. The tool is ISO 27001-certified, PCI compliant, GDPR proof, and regularly PEN-tested. Companies also have the option to white label the platform so it matches the overall look and feel of their brand. They can customize the color palette and add their logos and links.
MessageBird provides omnichannel widgets that allow businesses to transform their pages into truly dynamic conversations. These widgets give customers and website visitors the ability to communicate with the company’s teams and dedicated agents right on their homepage, within a dedicated app, on live chat, or on any messaging service like SMS, WeChat, WhatsApp, and Messenger. The feature supports multiple channels for customers and combines all conversations in a central platform.
It works by having all messages from different channels aggregated into a shared inbox. While the customer enjoys the flexibility of being able to use their preferred communication channel, agents will appreciate the fact that they can easily track all customer interactions in a centralized inbox.
MessageBird is a robust and feature-rich omnichannel communications platform, purpose-built for a global scale. It is designed to deliver better experiences at every aspect of the customer journey and improve every interaction and engagement, from personalized customer support and custom notifications to streamlined workflows, optimized authentications, and video conferencing.
As an omnichannel CPaaS solution, MessageBird brings together every channel that modern customers prefer to use nowadays, in one unified platform. This is beneficial to businesses of all sizes that are looking to improve the quality of their existing communications channels. It also benefits those that want to adopt a more modern form of communicating with customers, using apps like Messenger, WhatsApp, LINE, Viber, or even Google Maps and Instagram Direct.
With MessageBird’s centralized inbox, users get a complete view of their customer relationships and other relevant information, including appointments and bookings, order details, delivery status, and customer activity, all within a single omnichannel customer thread.
Agents also have the ability to plug into some of the core solutions and tools that they already use through the platform’s no-code Flow Builder. With native integrations and powerful APIs, users can seamlessly integrate custom connections through HTTP requests and webhooks. They can also leverage and enrich multiple customer profiles across third-party solutions and platforms that are already established within the organization.
MessageBird helps enhance the efficiency of company reps and agents through powerful AI. Users can leverage artificial intelligence to effectively translate languages, identify relevant topics, predict customer sentiment and intent, and view suggested replies.
The CPaaS provider offers customizations and insights as well, allowing businesses to fine-tune how they provide support to their customers. They can customize their setup by creating auto-responses, building custom workflows, and setting their business hours, all from within the Flow Builder. They also have the ability to optimize their support services by managing agent workload and configuring ticket routing rules based on language, skill, the complexity of the issue, and other crucial factors.
MessageBird has intuitive pricing that caters to all businesses, regardless of their size and industry. Its pricing model is designed so that companies will only have to pay for the messages and customer interactions they require. The MessageBird Inbox, for instance, has two seats available for free, and then there is a $30 fee for each additional seat.
The MessageBird Flow Builder has up to 1,000 free invocations per month, while the Conversations API will support up to 1,000 monthly messages for free. Businesses that require more monthly invocations and messages from multiple channels can contact the vendor directly for custom pricing.
MessageBird also offers multiple support plans that allow businesses to meet their customers’ needs, starting at $500 per month with the Coach+ package.
MessageBird is quite an impressive communications platform-as-a-service (CPaaS). It is packed with a host of powerful solutions and tools that are designed to help businesses with their customer interactions and engagement at scale. As a modern SMS marketing platform, MessageBird is fully capable of helping companies, marketing teams, and agents engage with their customer base across a wide variety of channels.
The CPaaS is well-suited for businesses of all sizes in any industry. If they need a robust and feature-rich platform that supports omnichannel communications and is equipped with powerful APIs for seamless integrations, MessageBird is certainly worth considering.
Yes, it does.
MessageBird has an extensive library of Developer Tutorials for common use cases. These can be found on the MessageBird Developer Portal, along with the API Reference Documentation and Official SDKs (Software Development Kits).
MessageBird also has a Developer Tutorial Youtube Playlist with visual Quickstart tutorials for sending your first message to developing your first application using one of the APIs.
Two factor authentication, customer support, customer service, notifications, alerts, marketing, promotions and customer feedback. The use cases are infinite.
Yes, MessageBird offers REST APIs for SMS, Voice, Chat, Programmable Conversations, Number Lookup, Reporting and Verify for 2FA One-Time Passwords.
MessageBird offers integrations with Zendesk, IFTTT, Zapier, Smooch, Tray.io, StdLib, Amio and Front.
Yes, it does.
Enterprises and SMBs looking to reach their customers around the world.
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I never got to use it. However, I chose it because I thought the price was good for what I wanted to do.
I never got to use it. However, they have horrible customer service and a difficult process.
I was looking for a platform to send mass messages for the Ministry. I paid my money (April 4, 2021) and the long wait for the system to work started. It took over a month before I could try and send out a message, because I could not find a number and there was no one to speak with. They said contact them via WhatsApp and every time I did I got 6 message replies that said no one is available. I set my clock so that I could reach out all through the day from 1 am to 8 pm and I always got the same message.
Finally, I got a number to use and I sent my test email and it did not work. I told them to cancel my account and refund my money. They actually refused to do both. Here are the emails I sent and the replies they sent back. They still have not canceled my account.
From April to May, Why would they still be asking me what I want to do. It does not matter where you live, I do not recommend dealing with a company that will not stand behind their product. The customer service is horrible. They know that I have not used their service and yet they are still trying to keep my money. They knew I was in the US and knew the problems I would have. Instead, they took the money, made it impossible for me to get in contact with anyone, did not provide service and have drawn this out so that I can use the time loophole to keep my money. This is not a reputable company and I pray that you find another one to use.
