BigContacts

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What is BigContacts?

Simple CRM, Email & Contact Management Software

BIGContacts is a customer relationship management software for sales and Email & Contact Management Software to help them with their day-to-day processes helping them close deals faster. Build a custom sales pipeline and automatically send personalized emails based on where your prospect is in the cycle. Email campaigns can automatically adjust and send emails based on days passed, or key events like when a contact enters a new sales stage.



BigContacts Awards


BigContacts currently scores 88/100 in the CRM category. This is based on user satisfaction (90/100), press buzz (44/100), and other relevant information on BigContacts gathered from around the web.

The score for this software has improved over the past month. What is this?
www.bigcontacts.com

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BigContacts Product Overview


Languages Supported: English

CRM Software Buyer Guide 2022

Product recommendations, vendor rankings, market overview and tips on how to select CRM software for business. Published in August 2022.

This software category covers a wide range of applications aimed at making customer relationship management easier and more organized for businesses. CRM software typically features the ability to track customer interactions across multiple communication ch...

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BigContacts Features

  • 2-Factor Authentication
  • API
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Click-to-Dial
  • Sales Automation
  • Pipeline Management
BigContacts Alternatives

BigContacts Alternatives & Competitors

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BigContacts User Reviews

Average User Rating:
4.5/5 based on 88 user ratings.
Your Rating:

Sentiment Scale
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User Sentiment Map

The sentiment map shows a snapshot of how Crozdesk users have rated BigContacts over time. It shows how existing users see BigContacts with regards to its usefulness, ease of use, value for money and customer service.

Overall
9.9/10
Arrow Left Recent Older Arrow Left
Usefulness
10.0/10
Ease of use
9.9/10
Value for money
9.7/10
Customer service
9.9/10
User profile picture

"CRM that takes the busy work out of our workflow: "


What do you like about BigContacts?

BIGContacts CRM offers process automation, which eliminates repetitive tasks and contributes to better productivity for our organization. We use it to manage tasks and activities for our business. The tool allows us to create custom workflows that keep things moving forward at all times.

What do you dislike about BigContacts?

The process of locating and removing duplicate contact information could be easier.

What have you been using it for and what problems did BigContacts solve?

Before investing in BIGContacts, a lot of our team’s time was spent performing repetitive tasks such as data entry or sending out follow-up emails. This time is now utilized for selling, which has contributed to an improvement in our bottom line. Moreover, we have increased our customer retention rate with hyper-personalized interactions aided by this powerful contact management solution.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"The most intuitive CRM application we have worked with"


What do you like about BigContacts?

The interface is quite intuitive and simple. We can customize the fields, user roles, and views according to our business requirements. The tool helps automate data entry and synchronization, saving our team considerable time. Powerful customer support and documentation are also available.

What do you dislike about BigContacts?

The performance of the mobile version is substandard and sometimes it gets hard to operate via mobile

What have you been using it for and what problems did BigContacts solve?

We use BIGContacts to manage contact data, create individual to-do lists, and improve client interactions. It allows us to automate workflows, follow-ups, and reminders, which contributes to better organizational productivity. It is also great that all the relevant business information can be accessed on mobile devices, so we can work on the go. Furthermore, the setup process for the tool was quite quick and seamless, which proved to be a great advantage.

5/5
Usefulness
4/5
Ease of use
4/5
Value for money
5/5
Customer service
User profile picture

"BIGContact’s in-depth reports optimize our business decision-making"


What do you like about BigContacts?

Reports are easy to customize and save. Several pre-built reports are also available, saving time for our team members. Moreover, the dashboards can be modified according to our needs. BIGContacts also has a reliable customer support experience, which further increases its usability for our business.

What do you dislike about BigContacts?

The process of locating and removing duplicate contact information could be easier.

What have you been using it for and what problems did BigContacts solve?

With this comprehensive CRM solution, we have been able to get better insights into our business performance. The advanced filtering capabilities of BIGContacts allow us to track KPIs most relevant to our team. This has allowed us to make better business decisions and scale our growth.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Connects with all the tools we need"


What do you like about BigContacts?

Connecting BIGContacts with the tools we previously used, such as MailChimp and Quickbooks, was extremely easy. The tool has enabled our team to work on the go, which has significantly impacted their productivity levels. It is also highly customizable, so we can easily modify various modules such as fields, user roles, layout, etc., according to the needs of our organization.

What do you dislike about BigContacts?

It would be great if the tool could offer advanced functionality such as AI-based lead scoring.

What have you been using it for and what problems did BigContacts solve?

Powerful integrations are a highly beneficial aspect of BIGContacts. This allows us to work with all our favorite tools without worrying about data synchronization. Moreover, extensive documentation is available for such integrations, so it's easy to get started without any difficulty. BIGContacts support team was also accommodating and answered all our questions quite professionally during the implementation.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
4/5
Customer service
User profile picture

"Best CRM solution for startups needs:"


What do you like about BigContacts?

This CRM solution lets us automate repetitive tasks such as following up, so our team can utilize that time for other crucial activities. Filtering through the contact records using advanced search filters is also extremely easy. It allows us to log all interactions automatically, so anyone in the organization can access them whenever required. We are also significantly impressed with the speed and ease of this tool’s implementation process.

What do you dislike about BigContacts?

It can be challenging in identifying duplicate contacts records and remove them.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"CRM with the best reporting capabilities"


What do you like about BigContacts?

The ready-to-use reports that BIGContacts offers, such as Activity Manager, Contact Activity, etc., save a lot of time for us. We use them to stay updated with the latest business developments and analyze trends to make better decisions. Moreover, it’s easy to save and export these reports.

What do you dislike about BigContacts?

We would like to see improvements to the search capability of the tool. It would be great if it offered advanced functionality, such as lead scoring based on artificial intelligence.

What have you been using it for and what problems did BigContacts solve?

BIGContacts lets us get a complete overview of all business data from a single platform. The sales pipeline view allows us to stay updated with the current position of prospects in the sales funnel. It is also easy to schedule reminders for our team members, so important deadlines or follow-ups are never missed. The tool also has powerful support and documentation available, which improves the overall user experience.

5/5
Usefulness
5/5
Ease of use
4/5
Value for money
5/5
Customer service
User profile picture

"Automation capabilities that are powerful"


What do you like about BigContacts?

We Using this CRM tool, users can automate sequences, set up recurring tasks, and schedule reminders. Automating follow-up with clients to reach them at the right time is simple. Using this tool, we can also receive instant notifications and track priority statuses for our tasks.

What do you dislike about BigContacts?

At the moment, the mobile application is less functional than the desktop application.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"CRM with reliable customer support"


What do you like about BigContacts?

The customer support team is quite prompt in answering queries. It was easy to set up BIGContacts with its extensive knowledge base and helpdesk support. I find the tool’s pricing to be quite affordable too.

What do you dislike about BigContacts?

Some integrations have limited functionality. I would like to see more direct integrations in the future.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Best solution for contact management"


What do you like about BigContacts?

The clean interface of the tool adds to the accessibility of contact data. It enables us to add custom fields to contact profiles, include files and take notes. Since all interactions are stored in one place, anyone can follow up with the contacts without any inconsistencies. The automated reminders are quite helpful in managing prospects.

What do you dislike about BigContacts?

The search feature is less intuitive than other functionalities of BIGContacts.

What have you been using it for and what problems did BigContacts solve?

BIGContacts is a great tool for contact management. It is straightforward, efficient, and advanced. We have significantly improved our customer experiences since we switched to this CRM tool. The detailed contact profiles can be accessed from mobile devices, helping our team stay updated at all times. Automated processes have helped us eliminate repetitive tasks and achieve better productivity.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"A CRM That Offers Powerful Reporting"


What do you like about BigContacts?

We are able to save considerable time and gain a better understanding of our business with the reporting templates. The reports can also be exported easily. Further, the customer support team is helpful and responsive, which is an added advantage.

What do you dislike about BigContacts?

Contacts can't be searched as easily and intuitively as we would like and removing duplicate contact records

What have you been using it for and what problems did BigContacts solve?

BIGContacts has helped us make more accurate forecasts and better business decisions. Our reports provide our team with all the information they need. The tool has also helped us boost our internal collaboration by helping share data more efficiently.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Simplest yet the most effective CRM"


What do you like about BigContacts?

BIGContacts gets the job done without being too overbearing for our team. All the leads from our webforms get stored automatically in the CRM system, which is great for keeping data organized. The reporting module of BIGContacts is highly functional too.

What do you dislike about BigContacts?

There should be better ways to look for and eliminate duplicate contacts from the database.

What have you been using it for and what problems did BigContacts solve?

We switched to BIGContacts because our team was finding it difficult to collaborate effectively. Now, we can set up automated task alerts, track the team calendar and share data with everyone easily. Additionally, cloud-based access to data makes it easy to work remotely.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

" CRM with powerful reporting"


What do you like about BigContacts?

The reporting templates save a lot of our time and provide us with more visibility into our business. Exporting these reports is quite easy too. Additionally, the customer support team is accommodating and responsive, which is a great advantage.

What do you dislike about BigContacts?

Looking up contacts is not as straightforward and intuitive as we want it to be.

What have you been using it for and what problems did BigContacts solve?

With BIGContacts, we have been able to make more accurate forecasts and better business decisions. The reports are great to track any metric that we require. The tool has also helped us boost our internal collaboration by helping share data more efficiently.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Reliable contact management "


What do you like about BigContacts?

Importing contacts to BIGContacts was pretty simple. It’s an excellent tool for contact management since the data gets captured and updated automatically. The social media tracking functionality helps us personalize our interactions with clients. The Skype integration is quite helpful for engaging with customers.

What do you dislike about BigContacts?

The mobile version of the CRM lacks some of the functionality that the desktop version offers.

What have you been using it for and what problems did BigContacts solve?

We use BIGContacts to keep our contact information organized. Before using this tool, we had to access data from multiple spreadsheets, which was cumbersome and inefficient. With centralized access to updated data for all team members, we are able to deliver more reliable services to our clients.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Customizable workflows"


What do you like about BigContacts?

I like that I can create custom workflows with recurring tasks for my team members. Automated reminders help ensure that no important deadlines are missed. All the data is remotely accessible, making it easy to connect with prospects at the perfect time.

What do you dislike about BigContacts?

Looking up contacts is not as straightforward and intuitive as we want it to be.

What have you been using it for and what problems did BigContacts solve?

BIGContacts has been a great task management tool for my small business. The calendar view with drag and drop functionality makes it easy to keep track of upcoming activities for all team members.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
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