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What is BigCommerce?

BigCommerce is an e-commerce platform for businesses of all sizes. With dozens of beautiful themes and great customer support, BigCommerce sets your business up for success.

BigCommerce is focused on one thing: creating an amazing ecommerce experience for their customers. Here's what to expect with BigCommerce:

  1. Advanced SEO capabilities
  2. No transaction fees
  3. Easy set-up
  4. Excellent for multi-channel commerce
  5. Flexible and scalable
  6. Hundreds of top apps & integrations

BigCommerce allows merchants to get more features out-of-the-box to build, run and scale a better online business — without the hidden fees.

BigCommerce currently scores 88/100 in the eCommerce Solutions category. This is based on user satisfaction (85/100), press buzz (71/100), and other relevant information on BigCommerce gathered from around the web.

The score for this software has declined over the past month. What is this?

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BigCommerce Review

Editors' Review by the eCommerce Solutions Software Review Team

BigCommerce is an e-commerce platform that offers an intuitive user interface, extensive features and a simple and user-friendly platform. As cloud-based software, there are no software downloads, meaning you only need an active internet connection to access the platform from anywhere.

BigCommerce is suitable for startups and small to mid-sized businesses, as well as enterprise clients in need of a popular platform to sell their products online. It allows businesses to grow online sales, combine enterprise functionality and power B2B and B2C commerce for multiple businesses.

BigCommerce Features

The top four BigCommerce features are:

Storefront design

Their storefront helps users build and design better online stores with their own brand with responsive templates and connections with website design experts. Users can also customize their site to fit a mobile-optimized checkout and ensure mobile compatibility.

Storefront conversion

BigCommerce has CRO tools and features included in its suite, improving relationships with customers and enforcing your brand. This can be done through a variety of ways such as streamlining checkout with a single-page checkout option and offering built-in coupons and discounts.

Secure hosting

BigCommerce has several layers of security integrated within its system, and offer a 99.9% uptime across its platform. This allows users to focus fully on their products and their store, knowing they can rely on secure and consistent hosting.

Payment processing

BigCommerce integrates with a wide range of trusted payment portals to help customers pay for the products they’ve bought, including PayPal, Klarna, Stripe, Square and Apple Pay. Business owners can accept these transactions with a simple click.

BigCommerce homepage

BigCommerce Benefits

Customization and expertise

BigCommerce empowers your teams in building the perfect website for your products, with built-in HTML, CSS and JavaScript options, you have complete control over the look and aesthetic of your website.

Live support

BigCommerce has 24/7 live support for its users who need help in navigating their website. They can be reached through chat, email and phone. If you wish to learn at your own pace, the solution also provides free, on-demand courses in utilizing their online store to grow their business.

Increased sales revenue

Being an online retailer is important these days and ensures that businesses can sell across all platforms. With the right platform and the right tools, you can market well and ensure your campaigns are reaching the right people. This increases your sales revenue and improves your overall online presence.


Bigcommerce Pricing

BigCommerce currently has four pricing packages users can choose from. These plans are priced in two different timeframes—monthly and annual. With the annual plan, you can save up to 10% off of the original price. However, this is only available for the Plus and Pro plans. Before you select your plan, you can try BigCommerce for free through its 15-day trial.

Here are the prices and features found in each plan:


The first pricing package is suitable for people who want to get started on their online store. With a price of $29.95 per month, you can make use of the following benefits:

  • Unlimited staff accounts
  • A branded, responsive and personalized online store
  • Connections to eBay, Amazon and Instagram to sell your products
  • Offer coupons, gift cards and discounts to your customers
  • A platform where customers can add product ratings and reviews
  • Integration with Apple Pay, Amazon Pay and Google Pay Professional reporting tools to check your performance

Other notable core features found in this solution include the following:

Point of sale – BigCommerce provides a platform for businesses and companies to regularly update their sales and inventory data. This also helps you connect to the largest marketplaces on the web, which increases sales revenue. If you’re selling in-store, you can use Square, Clover and other POS systems to keep track and manage your inventory count.

HTTPS security – What this does is it allows you to direct all traffic to your site over HTTPs, with a free dedicated SSL. This Improves customer confidence and security, conversion and search rankings.


The second pricing package costs $79.95 per month with a monthly subscription. For the annual subscription, the price decreases to $71.95 per month. This is considered as the most popular option for users setting up their online store as it allows you to grow with advanced marketing tools.

The features included in this plan has everything in Standard but with a few additional tools:

  • Abandoned cart saver – BigCommerce sends automated email marketing campaigns. This helps convert 15% of abandoned carts into sales revenue.
  • Customer groups – for frequent customers, you can categorize them into specific groups or add them to a loyalty program where they can get special promotions and offers.
  • Persistent cart – this feature assists the customers in keeping their shopping carts consistent across different devices.
  • Safe and secure storage of credit card details


With a monthly price of $249.95 per month ($224.95 per month, if subscribed to an annual method), users can optimize their online business much better. It has all the features and tools found in Plus with the following add-ons:

  • Faceted search – what this feature does is it improves customer conversion by 10% through helping shoppers find what they’re looking for quickly and efficiently. This is done by using filters such as size, brand and color.
  • Custom SSL – if you have purchased another SSL from a different provider, you can add this to your store.
  • Integrate customer reviews to your store.


The last plan does not have a fixed price. You must contact the sales team since this package will be tailored specifically to your business. With the Enterprise plan, you can benefit from all the features found in Pro and more advanced ones:

  • Unlimited API calls
  • Price lists
  • Premium account services
  • Custom facets – lets your custom product fields be used as product filets in faceted search


If you’re looking for a powerful e-commerce solution to ensure increased sales revenue and build your personalized online store, you can do so with BigCommerce. It’s an all-in-one solution with CRO tools, customization features and quality customer support.

With features such as abandoned cart saver, unlimited staff accounts and integration with multiple payment portals, selling online with BigCommerce becomes easier and faster.

With higher SEO ranking and more variations of your products, customers are given more options to choose from. This increases your sales revenue and attracts more people to your business. It’s designed to help you sell online and is best for large or fast-growing businesses.

eCommerce Solutions Market Radar

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BigCommerce Product Overview

Languages Supported: English, French, Ukrainian, Chinese, Italian

eCommerce Solutions Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select eCommerce Solutions software for business. Published in July 2024.

Different types of eCommerce solutions are suitable for different types of businesses. Some common types include enterprise, hosted and open source solutions. Key features of eCommerce software usually focus on product catalogs, ordering systems, payment op...


BigCommerce Features

  • 2-Factor Authentication
  • A/B Testing
  • Accounts Receivable
  • Analytics
  • API
  • Balance Sheet
  • Billing/Invoicing
  • Budgeting
  • Calendar Management
  • Contact Management
  • Conversion Tracking
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Expense Tracking
  • External Integrations
  • Forecasting
  • Inventory Tracking
  • Keyword Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-Currency
  • Multi-User
  • Notifications
  • P&L
  • Payment Processor
  • Payroll
  • Scheduling
  • Supplier Management
  • Tax Management
  • Third-Party Plugins/Add-Ons
  • Product Catalog
  • Shipping Management
  • Order management
  • BitCoin
  • PayPal
  • Stripe
  • SAP Integration
  • Route Optimization
  • Review Monitoring
  • Landing Pages
  • Payment Gateway Integration
  • Design Templates
BigCommerce Pricing

BigCommerce Pricing Plans

Free Trial

  • Free 15 day trial, no credit card required

Standard Plan

Monthly Cost
  • Sell online with your own beautiful online store

Plus Plan

Monthly Cost
  • Grow your online business with marketing tools proven to increase conversion

Pro Plan

Monthly Cost
  • Scale your growing business with a comprehensive set of features

Enterprise Plan

Monthly Cost
  • Power your team’s success with the best full-service open platform

Plans starting from: $29.95/month Credit card required: Yes

BigCommerce FAQs

What is BigCommerce generally used for?

BigCommerce is a leading ecommerce platforms used to power businesses of all sizes.

Does BigCommerce offer guides, tutorials and or customer support?

Yes, BigCommerce has a developer center, community, API & theme documentation, as well as a knowledge base for its merchants. On top of all of this, BigCommerce offers frequent blog posts, guides, and reports to provide important insights to their users. Combined with 24/7 customer support, merchants can easily find the help they need.

Does BigCommerce integrate with any other apps?

Yes, BigCommerce partners with best-in-class technologies to offer integrations that fit each business's needs.

Who are the main user groups of BigCommerce?

BigCommerce is utilized by small, medium, and enterprise businesses. This platform scales with its merchants and is suitable for businesses of all sizes.

Does BigCommerce offer an API?


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BigCommerce Competitors BigCommerce Alternatives

BigCommerce Alternatives & Competitors

Adobe Commerce
Adobe Commerce
  3399 91/100
eCommerce Solutions
  4811 90/100
eCommerce Solutions
  104 89/100
eCommerce Solutions
  156 89/100
eCommerce Solutions
  16 85/100
eCommerce Solutions
Zoho Commerce
Zoho Commerce
  2656 87/100
eCommerce Solutions

BigCommerce User Reviews

Average User Rating:
4.24/5 based on 552 user ratings.
Your Rating:

Sentiment Scale

User Sentiment Map

The sentiment map shows a snapshot of how Crozdesk users have rated BigCommerce over time. It shows how existing users see BigCommerce with regards to its usefulness, ease of use, value for money and customer service.

Arrow Left Recent Older Arrow Left
Ease of use
Value for money
Customer service
User profile picture

""Unleashing E-Commerce's Potential: An Exhaustive Survey of BigCommerce""

What do you like about BigCommerce?

Powerful and Versatile Stage: BigCommerce is a scalable and highly reliable e-commerce platform that can handle a lot of traffic and transactions at once. It can meet the requirements of businesses of any size and has features comparable to those of an enterprise.

Easy to understand Connection point: bigcommerce's user-friendly and intuitive interface makes it simple for businesses to set up and run their online stores. It has simple navigation, drag-and-drop design tools, and a variety of customizable templates.

Flexible Options for Personalization: BigCommerce permits clients to tweak their internet-based stores to match their image character and interesting prerequisites. It allows for further customization through HTML, CSS, and JavaScript, providing the flexibility to create a bespoke shopping experience. It also provides a large selection of pre-built themes.

Multi-Channel Selling: BigCommerce makes it possible for businesses to sell across a variety of channels, such as social media platforms like Facebook and Instagram and online marketplaces like Amazon and eBay. This extends the scope of their items and boosts deals' amazing open doors.

Capabilities for solid integration: BigCommerce incorporates consistently different outsider applications and instruments, including instalment doors, stock administration frameworks, and email advertising stages, and that's only the tip of the iceberg. Merchants can use this to get the most out of additional features and streamline their operations.

Strong features for e-commerce: BigCommerce offers a thorough arrangement of internet business highlights, including item indexes, stock administration, request handling, delivery and satisfaction choices, showcasing and Website design enhancement devices, examination and detailing, and versatile streamlining. Businesses can now build and run successful online stores thanks to these features.

Customer Service That Responds: BigCommerce offers dependable customer support via live chat, email, and phone, among other options. To assist users in navigating the platform and resolving any issues they may encounter, they provide extensive documentation, video tutorials, and a user community.

It's critical to keep in mind that BigCommerce users' preferences and experiences may vary, so it's always a good idea to investigate the platform and see if it fits your company's needs.

What do you dislike about BigCommerce?

Pricing: BigCommerce's pricing structure is perceived by some customers as being somewhat more expensive than that of other e-commerce platforms. Despite the fact that it provides a variety of plans to accommodate businesses of all sizes, the price can be a concern for startups and smaller businesses with limited funds.

Limitations on personalization: Despite the fact that BigCommerce offers customization options, some customers have mentioned that certain design and layout restrictions may restrict customization. Clients with explicit and complex plan necessities might find these limits fairly prohibitive.

Specialized Aptitude: Although BigCommerce is easy to use, some users who don't have a lot of technical knowledge have said that some advanced features or customizations need coding knowledge. Users who are unfamiliar with web development or lack access to technical resources may find this challenging.

Application Commercial Center: While BigCommerce offers reconciliation with different outsider applications, a few clients have revealed that the application commercial centre may not be pretty much as broad as some other web-based business stages. There may be fewer options than on other platforms for users seeking specific integrations or niche features.

Expectation to learn and adapt: Even though BigCommerce offers resources and documentation to help new users get started, some users have said that it can take some time to learn how to use all of the platform's features and functions.

It is essential to keep in mind that these issues may not be relevant to each user, and the overall experience with BigCommerce may vary depending on the requirements and expectations of each user. Before making a decision, it is always recommended to conduct a thorough evaluation of the platform and consider these aspects in relation to your particular business requirements.

Ease of use
Value for money
Customer service
User profile picture

"Easy to Use and Excellent Support"

// Sales Manager at Extra Vital Science

What do you like about BigCommerce?

Creating new product and postings it is easier in BigCommerce. The service has an easier interface to select product categories and other SEO necessary items. It has a wide variety of free templates, it is a big bonus, as is the ability to edit them. Although we have dug deeper into the HTML code in the past to modify our site's appearance, the upgraded storefront editor is very useful. Changing colors in any part of the website is a breeze now and the two newest free templates are well designed, pleasing to the eye, and appropriately modern.

What do you dislike about BigCommerce?

That service doesn't have any negative things, but developers might take issue with the fact that it’s not open-source. In addition, BigCommerce works good, I also can receive support all the time. They have Live Tech Support and online support system which is works 24 hours.

What have you been using it for and what problems did BigCommerce solve?

The storefront integration with Facebook is quite useful. So we use this solution for different channels.

Ease of use
Value for money
Customer service
User profile picture

"I highly recommend BigCommerce"

// Marketing Communication Manager at Talkabout Technologies

What do you like about BigCommerce?

The best thing about BigCommerce is that the support staff is always available via chat. The ability to customize most of the templates to a high degree makes my eyes happy and is a big plus for me, as it gives the look of a customized website without the large expense of one. Tons of apps and plug-ins to extend custom functionality and features that suit your business. The analytics alone are amazing. I feel as if I am looking at google analytics.

What do you dislike about BigCommerce?

I would like them to over regularly scheduled user workshops (webinars) for beginners to advanced users because I really think I'm not using as many features available to me as I should.

What have you been using it for and what problems did BigCommerce solve?

They are very thorough and have thought of almost everything. Superior Customer Service that I can access at all hours.

Ease of use
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