Video Contact Center to humanize contact center, build trust, grow sales, identify issues and resolve them faster, improve CSAT rate, and more with a live video chat!
Ameyo launches Video Contact Center to fill the gap of physical interaction in the pandemic times. Businesses often come across situations where their customers prefer a face to face conversation with skilled professionals. Due to the pandemic, such businesses have seen unprecedented fall. Other communication channels are not capable of building trust and guide customers while being able to analyze their facial expressions and gestures. Ameyo’s Video Contact Center Software makes it absolutely hassle-free to connect with your customers via a live video chat to increase sales as well as to grow sales. The software is compiled with the features like easy video call scheduling, video chat ticking, real-time monitoring and co- browsing where data security is in the first place. For instance, it simplifies the process of helping your bank customers to fill up complex forms by allowing agents to co-browse and sharing the same screen. However, the access control is taken extra care of by adhering to the security compliances. Also, the stringent monitoring capabilities make it different from other video conferencing tools. It lets you analyze and monitor agents’ performance and productivity with live chat monitoring.
What are the benefits of Ameyo Video Contact Center?
Product recommendations, vendor rankings, market overview and tips on how to select Video Conferencing software for business. Published in October 2021.
Software products in this communications segment offer video calls and conferencing services. These solutions provide two-way audio and video communication regardless the participating parties’ location. Saving time and money by avoiding travel is an import...FREE DOWNLOAD Video-Conferencing-Software-Buyer-Guide-2018.pdf
Yes, The service offer guides, tutorials and 24*7 customer support
Can be deployed on the cloud, on-premise, and hybrid
Ameyo Video Contact Center is generally used for offering customer support through live video chat, video conferencing, and co-browsing capabilities
Yes, with ticketing software, CTI
It is for one-to-one customer support. However, total 5 users can join in a video chat
Yes, it does
Banking, Insurance, Healthcare, Telecommunication