Streamline ticketing, asset tracking, and elevate your business with a robust ITSM solution. The information you need to make the right decision is always at hand.
We develop our products, Asset Management and Service Desk, as an integrated solution because they work best together – as ITSM. The ALVAO ITSM tool functions as a centralized funnel for ITSM processes, keeping all incoming IT requests and subsequent resolution steps together in one place. By aiming for requests, incidents, and changes at the Service Desk point of contact, you get a clear overview of what's happening. The complete asset management records provide information about what is involved, where, and why, making it easier to manage IT requests and resolve issues efficiently.
Benefits of Asset Management & Service Desk on a single ITSM platform
Virtualized asset-to-asset linkages
Each change or incident gives an updated overview of the affected IT infrastructure with a few clicks. You actively pre-empt problems, and thanks to the complete picture you get from the two products you’re 100% on top of what is happening.
Automated processes
Our ITSM tool integrates with a knowledge base and CMDB, hence tickets are routed to the right resolver teams, eliminates manual intervention, and provides faster resolution. Automate entire processes such as joiners, movers, and leavers process. Service Desk automatically creates requests for the relevant departments: new equipment, handover of access cards, etc. The handover of assets is confirmed by the employee electronically, from a PC or phone – on the ALVAO portal. Thanks to this, IT, HR, Facility, and supervisors are always informed about assets and current issues.
Failure rate analysis
All Service Desk requests tied to assets in Asset Management have their own history. You know precisely whether problems have been reported with the device, how many, which, and when.
Data reporting
Graphically displayed data for your selected time window and your defined criteria. A complete overview of everything that interests you and company management – analyze the most frequent incidents and minimize infrastructure disruption by connecting Asset Management and Service Desk.
Tuned for Microsoft 365 and seamless integration with your favorite apps
We develop ALVAO ITSM for the Microsoft 365 context, both in terms of integration and user adoption. Using our products is much like MS Office – users find it familiar straight away. As a result of the system's full integration with Microsoft's platform, no duplicate work is necessary. Our ITSM solution is integrated with the following applications:
Azure Active Directory
Microsoft Outlook
Microsoft Teams
Azure DevOps
Power BI
SharePoint
Microsoft Intune
Microsoft System Center Configuration Manager
Power Automate
ALVAO can easily integrate with REST API to connect it with third-party applications such as ERPs or SAP.
Awarded the Quality Choice Award
Awarded the Happiest Users Award
ALVAO IT Service Management currently scores 69/100 in the IT Service Management (ITSM) category. This is based on user satisfaction (100/100), press buzz (31/100), and other relevant information on ALVAO IT Service Management gathered from around the web.
| The score for this software has declined over the past month. What is this? |
ITSM software with full integration to Microsoft apps
SaaS & On-prem
Software License Management
Codeless Workflow Management
AI Request Assistant
Agent & Agentless Asset Discovery
Mobile App
Product recommendations, vendor rankings, market overview and tips on how to select IT Service Management (ITSM) software for business. Published in October 2024.
Broadly, IT service management refers to the way in which IT services are planned and delivered to end users within an organization. This software category covers a wide range of products, with different products focusing on different aspects of ITSM, such ...
FREE DOWNLOAD IT-Service-Management-(ITSM)-Software-Buyer-Guide-2018.pdfEfficiently manage tickets, asset tracking, and automate IT team work.
ALVAO offers comprehensive documentation, video tutorials for smooth onboarding, and ongoing operational support. Additionally, access technical support via call or email.
Monitoring systems, ERP, and DevOps tools.
Yes.
The web application ensures accessibility across all devices and operating systems.
ALVAO seamlessly integrates with a wide range of Microsoft applications including Outlook, Teams, Planner, Azure, AAD, Power Automate, as well as other platforms like SAP, JIRA, Zabbix, Helios, Nagios, PRTG, and more.
The system offers an open Rest API, enabling seamless integration with various software and tools.
IT operations and support teams.
I really like that the service desk and asset management cooperating together. These two products we can use as one tool for the entire company...not only IT but also for skippers, customer services, IT support, technicians, etc.
I like:
-incident, change, and request management with AI capabilities
-we can prioritize issues that are urgent with ticket prioritization and notifications, and we set up automated workflows and automated ticket routing so we know who needs to solve certains issues
-we can use it for our customer service too, which is a great as we have connected tickets to customer issues etc.
-we can easily track all IT assets—hardware and software—with an overview of boats, spare parts, licenses, contracts, people, and locations, saving us tons of money
-we use AI for IT support to detect incidents and resolve issues faster
- deep connection with Microsoft family and with Microsoft products in general like Outlook, AAD, etc.
-mobile access - great for our field technicians and skippers who are out at sea
-the best thing is when we have an issue with a boat, we raise a ticket within the service desk and can attach the specific asset=boat to the ticket, along with its entire history and location within asset management. This saves us a lot of time searching.
-great alvao customer support and implementation team - it was quickly deployed and ready to use right away
- weak knowledge base
- need for more advanced search field
- more regular product upgrades/new product versions, not only once year (I would appreaciate it more often)
Alvao has saved us a lot of time, effort and money that would have been drown without it.
We have now the exact overview of all assets - hardware, software, people, location, licences, contracts etc.
People in the company are not overworked in chaos and IT support has their priorities set. Our customers are happier as their problems are resolved faster. Skippers and technicians appreciate the clear processes and they don't need to wait a long time.
We used excel sheets for tracking assets and mailbox for our requests and Alvao was the best decision we did for our daily operations not only in IT.
Very reliable and fast cloud-based app for IT support and operations. The using is very intuitive and easy compare to other enterprise platforms I have used. Also, I found setting advanced workflow automation quite easy. The integration to Microsoft apps works pretty well. The guys from support are awesome, and always very helpful.
I would like to have more communication channels (f.e. Slack, social media.. )
This tool served as our central ITSM/ITOM platform, crucial for managing our IT Operations. Furthermore, we have extended its usage to encompass our Facilities and HR teams, utilizing it as their primary tool for issue tracking and case management
