AI help desk that automates operations and support for IT and HR, making businesses successful by offering self-service resolutions
Aisera is the first of its kind to provide a proactive, personalized, and predictive AI-driven Service Management (AISM) solution that is purpose-built to automate tasks and actions for IT, HR, Facilities, and Customer Service. Aisera's next-generation AI Service Desk works with existing service desk solutions to deliver an end-to-end AI Service Experience for employees and customers. The AI Service Desk provides omnichannel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests and automate the resolution of tasks and actions.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
AI Service Desk currently scores 80/100 in the IT Service Management (ITSM) category. This is based on user satisfaction (90/100), press buzz (48/100), recent user trends (falling), and other relevant information on AI Service Desk gathered from around the web.
| The score for this software has declined over the past month. What is this? |
Regional Restrictions: Only available in United States of America
1000+ pre-trained workflows for task automation
200+ integrations to ticketing, knowledge, and IAM systems
Conversational AI with 1B+ intents
Auto-classification and routing through TicketIQ
Next-best actions for agents to resolve tickets
Product recommendations, vendor rankings, market overview and tips on how to select IT Service Management (ITSM) software for business. Published in September 2024.
Broadly, IT service management refers to the way in which IT services are planned and delivered to end users within an organization. This software category covers a wide range of products, with different products focusing on different aspects of ITSM, such ...
FREE DOWNLOAD IT-Service-Management-(ITSM)-Software-Buyer-Guide-2018.pdfAI Service Desk ingrates with Freshdesk, Zendesk, ServiceNow, Cherwell, Salesforce, Atlassian Jira Align (formerly AgileCraft)
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IT, HR, Facilities, and Customer Service
