Meet Hugo takes the legwork out of growing your business. Our sales intelligence & lead generation platform helps you grow your pipeline, fast.
Take the legwork out of your sales process with our sales intelligence & live projects that are relevant to your business.
Our sales insight is delivered based upon your settings, and is tailored from your ongoing feedback on the relevance of the info.
Each prospect that we deliver adds to your pipeline, and gives you more chances to close sales & grow your business.
Awarded the Quality Choice Award
Meet Hugo currently scores 60/100 in the Lead Generation category. This is based on user satisfaction (20/100), press buzz (33/100), and other relevant information on Meet Hugo gathered from around the web.
| The score for this software has declined over the past month. What is this? |
Product recommendations, vendor rankings, market overview and tips on how to select Lead Generation software for business. Published in April 2024.
Products in this category help automate the task of capturing, organizing and distributing lead data among the members of a sales team. These products usually come with a CRM database that stores lead data in an organized way, making it easier for sales man...
FREE DOWNLOAD Lead-Generation-Software-Buyer-Guide-2018.pdfFull customer support and service guides available.
Lead generation and business growth
Sales teams & directors of small and medium sized businesses in the B2B sector
No
Web App
The sentiment map shows a snapshot of how Crozdesk users have rated Meet Hugo over time. It shows how existing users see Meet Hugo with regards to its usefulness, ease of use, value for money and customer service.
Recent
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They tell a good story. They convince you they can give you what you need. They seem friendly
They tell a good story. They convince you they can give you what you need. They seem friendly
Then they don't deliver, you get nonsense sent as leads. Nothing like what you stipulated or they promised.
They shout like HeyProspect, MeetHugo, here's ClarityStack but do nothing
#HeyProspect, #MeetHugo,here's #ClarityStack
Hey Prospect and Clarity Stack LTD are all part of the same group. I believe Meet Hugo is a scam, I believe Clarity Stack Limited, are scammers. #MeetHugoScam
They do not return calls or respond to emails when you complain about what they have done.
They make an effort to close the sale, but once done that they are useless.
Don't waste your money with them. They have lots of bad reviews everywhere. I should have researched better before paying a cent to this people.
The account manager. She was terrible. Uninformed about what we do, she doesn't know what leads to go for.
Nothing, they didn't resolve our objectives of getting qualified leads.
In theory, it is a useful service although in practice it lacked some of the key elements that it was sold on. e.g. I was told that I would get sent at least 2 deals a week that were real live jobs with agreed budgets and that those deals would only be sent to myself and one other company.
Inflexible punitive customer service approach that feels like it is out of the 1980's. Essentially, as I will describe below, my experience has been an epic fail in terms of customer service.
My experience is Meet Hugo agreed to anything to make the sale and thereafter dropped the ball. They didn't deliver on what they agreed and have taken no responsibility for it, but instead put all the responsibility on me, the customer.
My experience is once they have your money, that's all that matters to them. They have been completely inflexible in considering anything they may have done wrong, and made ti clear that under no circumstances do they want to refund you, regardless.
If you read more reviews you will see there is a very clear pattern to the experience of those unhappy with Meet Hugo, so it suggests it is company culture and policy and not just a rogue employee.
Here is the background and the details of my experience.
I was being approached by a number of similar platforms and was reluctant to sign up to any. The sales person at Meet Hugo was very persistent and we ended up having a few calls before I agreed to a trial.
The only reason I agreed to a 3 month trial was on the basis of what he (Kamal) told me. He said that each week there are inside intel deals which are actual live jobs with an agreed budget and each of these is ONLY sent to two businesses. This seemed worth a try. It turned out it wasn't true.
But that is not the main reason I would recommend you stay as far away from this company as you can.
There are many bad reviews for Meet Hugo and also many good reviews. For some companies the types of deals sent through may be useful but it is when there is a problem or when a company fails to deliver on it's agreements/promises and how they respond, that you really see what kind of company they are.
I agreed to trial the platform for 3 months and paid £309 plus VAT to do so. I said I would only do so if they agreed that IF I wanted to continue after that that they would ensure I could have a years access for the total price of £894 plus VAT which was the offer at the time less the £309 I had already paid, making the difference £585 plus VAT.
Kamal agreed to that and I agreed on that basis. Here are the exact words from his emails...
"That sounds perfect to me I’m more than happy to do that, to get started you just need to begin the sign up process on the website and on step 2 select quarterly subscription.
I’ll make note on our system to provide you with the discount at the end of the quarter. Consider this email as a formal confirmation you can have the annual at £894 - £309 after the 3 months if you wish to go forward on this plan."
KAMAL NEVER CONTACTED ME TO CHECK IF I WANTED TO CONTINUE. HE ALSO NEVER APPLIED THE DISCOUNT.
I WAS SIMPLY PUT ONTO A QUARTERLY ROLLING SUBSCRIPTION AT £309 PLUS VAT A QUARTER MEANING I HAD NOW PAID £618 PLUS VAT FOR 6 MONTHS WHEN THE AGREEMENT WAS THAT KAMAL WOULD MAKE SURE (REMEMBER HE SAID HE WOULD MAKE A NOTE TO DO IT) THE DISCOUNT WAS APPLIED (IF I WANTED TO CONTINUE) SO I WOULD BE PAYING £894 FOR 12 MONTHS, not £618 plus vat for 6 months.
HE NEVER CONTACTED ME TO CHECK IF I WANTED TO CONTINUE SO HE COULD APPLY THE DISCOUNT TO THE AGREED AMOUNT, WHICH YOU WOULD IMAGINE WOULD HAVE BEEN THE NORMAL THING TO DO IF YOU HAD SAID YOU WOULD MAKE A NOTE TO DO SO.
THIS APPEARS TO BE THEIR M.O., TAKE THE MONEY AND NEVER GIVE IT BACK, EVEN IF IT IS CLEAR THEY FAILED TO HONOUR THEIR SIDE OF THE DEAL.
Any company with a progressive customer service policy and culture would have immediately taken responsibility and not forcibly tried to tie a customer in to a service they have clearly expressed they do not want and where there is clear evidence that the company employee has failed to carry out what they agreed to do.
Becky, their customer service person refused to offer a refund and at no point offered an apology or to take any responsibility whatsoever for the clear failure of the company to honour what had been agreed. It has been a terrible experience. Be warned.
They did not help me resolve my issue. They took a hard line punitive and inflexible approach to customer service, refused to refund me, never apologised or took any responsibility for their failure to deliver on what was agreed.
Great concept - who wouldn't want insight about their target market showing buyer intent/signals?
I was very specific about the kind of clients and leads I was looking for and 90% of the leads supplied were off base.
