Boomtown is the world’s first knowledge logistics company. We help enterprises deliver the customer experiences they imagine, exactly as they intend.
Boomtown is the world’s first knowledge logistics company. We help enterprises deliver the customer experiences they imagine, exactly as they intend.
We like to imagine a world where business is personal again. Boomtown is the only customer experience technology that orients around delivering experiences rather than merely measuring them. The foundation for a remarkable customer experience is knowledge delivered on-time and in-context. That’s why we’re on a mission to ensure every question is answered accurately and every problem is solved completely. Using AI, we make essential business knowledge instantly accessible to anyone who needs it, whether they be customers, teams, and partners.
The world’s largest businesses trust our technology because it has been tested and proven in the most complex and secure business environments. Once deployed, we deliver simplicity at massive scale, streamlining customer experience efforts at every customer touchpoint, both inside and outside their business.
Founded in 2014, Boomtown is made up of dedicated customer experience experts and outcome-focused technologists. We are headquartered in Tiburon, California, and backed by NYCA Partners, Telstra Ventures, Capital One Ventures, and Commerce Ventures.
Boomtown currently scores 93/100 in the Customer Experience category. This is based on user satisfaction (96/100), press buzz (40/100), recent user trends (falling), and other relevant information on Boomtown gathered from around the web.
The score for this software has improved over the past month. What is this? |
Increase agent efficiency with support automation
Modern knowledge base accessible by chatbots
Omnichannel support across chat, email, SMS, phone, video, social, web schedulers and more
Powerful chatbots to help your agents internally or your customers directly
Team collaboration with simple @mentions to share tickets internally or across-organizations with a click
Network and technology monitoring tool to create real-time alerts when your technology goes offline
Ticket management to easily organize and resolve tickets quickly
Actionable insights delivered in modern reporting dashboards
Pre-built integrations to major CRMs and robust APIs for unlimited flexibility
Product recommendations, vendor rankings, market overview and tips on how to select Customer Experience software for business. Published in March 2024.
Customer experience, or customer experience management (CXM), is how customers perceive a brand based on their past interactions with the company. These could be direct or indirect interactions at any point in the customer lifecycle. Software products for i...
FREE DOWNLOAD Customer-Experience-Software-Buyer-Guide-2018.pdfYes, Boomtown has comprehensive self-help product documentation in addition to white-glove onboarding and 24/7 customer support.
Yes, in Boomtown you can create unlimited Teams within your Organization.
Slack, Google, Salesforce, Zendesk, Freshdesk, ServiceNow, and Jira.
Yes. Boomtown offers robust APIs.
Relay is built for teams that support technology across distributed locations. User groups include customer service teams, internal IT teams, and more.
My favorite thing about relay is the ease of connecting + integrating with other services. Connecting to Salesforce for my last client was a breeze, but I was also impressed to see the suite of integrations they now have available. Relay connects to most of the services I use (Slack, JIRA, Zendesk) and could be a great tool for my startup as well.
During the setup for my last client I could have used additional levels of user permissions. I also thought there was a little bit of a learning curve compared to some other CS platforms I've used, but that probably goes along with the large # of features available.
My first exposure to Relay was as a software consultant, helping a client with setup/onboarding of their Relay platform. I have setup multiple systems as a Software Engineer at my day job, and found Relay to be on par/above other CS platforms I've used like desk.com, zendesk, and elevio.
• Easy to use – simple interface
• Automation that actually helps
• Great onboarding and customer service whenever I need help
• Bots are awesome
• Easy multi-tasking
• Single queue makes it easy to manage all conversations
• Team chat makes it easy to work with vendors
• Easy pre-built integrations to other systems and good APIs
• Detailed reporting across team performance and ways to make operational improvements
• Nice not having to pay per user so the entire team can be on it and work together
• So many functions sometimes it’s hard to use them all, but once you learn it it’s great.
• The bot building interface takes a little bit to get used to it
• More flexibility in the platform would be nice (custom views, etc.)
• Reporting is robust, but I wish I had more control over it to create custom reports from scratch
We use Relay as the single software to support all of our customers. Relay has allowed us to add chat and SMS for support while making it easier and faster to respond to everyone. We have been able to automate a lot of our easy daily questions with bots.