Dispatch Science

What is Dispatch Science?

Dispatch Science is a complete SaaS delivery management platform for transporters, delivery companies and dispatchers that leverages AI to automate all delivery tasks.

Optimize and automate all your deliveries with Dispatch Science.

Dispatch Science manages, optimizes and automates all the steps a delivery business needs to get the job done. It supports order-booking, CRM via a customer self-serve web portal, pricing, route optimization, manual and automated dispatching, real-time tracking and ETA notifications, returns management, proof of delivery, barcode scanning, billing, and driver management with a complete iOS/Android mobile driver app.

Our API extends automations to 3rd party applications like accounting, eCommerce, and other 3rd party logistics platforms.

Our solution is used in all industries where deliveries are needed, such as courier and parcel delivery services, eCommerce and retail last mile deliveries, manufacturing distribution, 3PL's, restaurant, food, and beverage distribution, and hospital, medical and pharmaceutical deliveries.



Dispatch Science Awards


Dispatch Science currently scores 81/100 in the Fleet Management category. This is based on user satisfaction (90/100), press buzz (32/100), recent user trends (falling), and other relevant information on Dispatch Science gathered from around the web.

The score for this software has improved over the past month. What is this?
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Dispatch Science Product Overview

  • Simple to use, handling everything from quoting to payment

  • Provides real-time tracking of customer orders on a branded web page.

  • Pushes real-time alerts, SMS text messages or emails with status updates.

  • Improves each customer touchpoint—from quoting to delivered orders all the way to invoicing and collections.

  • Empowers customers with a self-service portal, helping to reduce your customer-care costs and increase your margins.

  • Sends real-time notifications to driver devices about assigned jobs, changes in priorities and more.

  • Optimizes driver routes to increase daily deliveries and maximize earnings.

  • Provides features to collect signatures, proof of delivery, payments and to take photos if needed.

  • Assigns deliveries based on service level and vehicle requirements, as well as driver geographical position, availability and workload.

  • Takes advantage of reliability and scalability certifications such as AES-256 encryption, ISO 27001, HIPAA, FedRAMP, SOC 1, SOC 2 and many others.


Languages Supported: English, French, Spanish

Dispatch Science Features

  • API
  • Budgeting
  • Calendar Management
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Inventory Tracking
  • Lead Management
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Timesheets
  • Travel Management
  • Product Catalog
  • Shipping Management
  • Order management
  • SAP Integration
  • Route Optimization
  • Mobile App
  • Fleet Management
  • Map Visualization
  • Appointment Scheduling
Dispatch Science Pricing

Dispatch Science Pricing Plans

Basic Plan

Custom
10 drivers included in base montlhy fee. Features UNLIMITED routes, stops, users, dispatchers, and orders. $35/m per extra driver.
  • Order entry and order management
  • Zone, distance, or zipcode pricing and rating engine
  • Dispatch management
  • On-demand routing and optimization
  • Scheduled and recurring route management
  • Driver and contractor management
  • Tracking notifications with predictive ETAs
  • Chain of custody
  • Branded tracking pages
  • Customer Management (CRM)
  • Vehicle management
  • Standard invoicing
  • Dashboard with analytics
  • Sandbox environment
  • Driver app with daily optimized runs
  • Driver scheduling
  • Offline mode in driver app
  • Barcode scanning
  • Photo, signature or ID proof of delivery
  • Payment and tips in driver app
  • Driver can add extra fees or accessorials
  • Time and geofenced location warnings
  • Job documentation attachments in driver app
  • Driver compliance assurance
  • In-app mobile chat
  • Tap to call in driver app
  • Integrated 24/7 support portal
  • 3 year data retention plan
  • Optional implemenation guidance
  • Optional accounting integration
  • Optional customer self-service web portal
  • Optional finance module for billing and accounting
  • Optional API integrations
  • Optional auto dispatch
  • Optional Last mile routing and optimization
  • SMS text messaging @ $0.04 per message

Growth Plan

Custom
Monthly fee. Features UNLIMITED routes, stops, users, dispatchers, and orders. $25/m per extra driver.
  • All the features included in the Basic Plan plus...
  • Accounting integration
  • Customer web portal
  • Customizable driver pickup and delivery actions, tasks, and procedures (workflows)
  • Finance module
  • Last mile routing and optimization
  • API
  • Auto-dispatch
  • 7 year data retention plan
  • SMS text messaging @ $0.03 per message
  • Optional developer toolkit
  • Optional advanced security
  • Optional personalization toolkit (white label)
  • Optional distribution and logistics solution pack

Enterprise Plan

$4,900.00
Monthly fee. Features UNLIMITED routes, stops, users, dispatchers, and orders. $25/m per extra driver.
  • All the features included in the Growth Plan plus...
  • 10 year data retention plan
  • Developer toolkit
  • Advanced security
  • Personalisation toolkit (white label)
  • Distribution and logistics solution pack
  • SMS text messaging @ $0.025 per message

Plans starting from: $650.00/month Credit card required: No

Dispatch Science FAQs

What platforms does Dispatch Science support?

Dispatch Science is a native cloud web app that runs on any modern browser. Native iOS/Android driver app also included.

Does Dispatch Science offer an API?

Dispatch Science comes with a complete API toolkit that allows customers to create, get, update and cancel orders. It includes webhooks and subscriptions to get updates from the Dispatch Science without having to pool the service.

Does Dispatch Science offer multi-user capability (e.g. teams)?

The service and pricing includes unlimited users.

Does Dispatch Science integrate with any other apps?

Dispatch Science is delivered with a complete API toolkit and can easily integrate with most accounting and eCommerce platforms

What are some applications Dispatch Science is commonly used in tandem with?

Dispatch Science is a complete delivery management platform. It is most frequently used in tandem with Fleet Management Systems, Financial Management Systems and ERP.

What is Dispatch Science generally used for?

Dispatch Science is an end-to-end delivery management platform

Does Dispatch Science offer guides, tutorials and or customer support?

Dispatch Science comes with a formal 3-level customer support program. Training is performed with any new customer implementation. A complete self-serve help portal is also available.

Who are the main user groups of Dispatch Science?

Primary users of Dispatch Science are all last mile delivery companies, especially Shipping and Courier businesses.

Dispatch Science Competitors Dispatch Science Alternatives

Dispatch Science Alternatives & Competitors

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Detrack
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MiX Telematics
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