Detrack

Detrack is a robust delivery management software that provides real-time vehicle tracking and electronic proof of delivery (E-POD) solutions for different types of businesses.

The software is validated as a global solution, designed to work anywhere with just the use of an Android or iOS smart device. Detrack serves individuals and businesses in over 45 countries, including the US, UK, UAE, Canada, Australia, New Zealand, South Africa, India, Vietnam, and Malaysia. It enables users to track their fleet via a live map and capture real-time electronic proof of delivery using an app that supports more than 26 languages.

Detrack is capable of providing instant real-time delivery status updates to users, capturing evidence such as the customer’s signature, photo evidence of delivery, the time of job completion, as well as items rejected or failed deliveries. It also works to automate the customer support process to deliver a more comprehensive delivery management solution. The software currently serves businesses and organizations from a  variety of industries, including logistics software providers, e-commerce operators, cold chain logistics, retailers, couriers, and third-party logistics (3PLs).

As a cloud-based vehicle and delivery management platform, Detrack is tailored to help companies streamline their fleet management, delivery, and field service operations. With its features and capabilities, users can effortlessly access in-depth information and analytics on their entire fleet and order fulfillment process. This includes quoting and dispatching, as well as vehicle tracking and invoicing, among others.

Businesses and operators can use Detrack to set up custom rules for automated route optimization. This will help reduce wait times via real-time scheduling and ensure timely pickups and order fulfillment through a proactive route monitoring approach. The software can also help simplify the proof of delivery process with contactless E-POD, POD photos, and digital signatures. Detrack provides its users with full visibility into individual orders as well as the order fulfillment process.

Detrack Features

Detrack is a feature-rich delivery management platform that provides tools and functionalities for fleet management, vehicle tracking, and real-time proof of delivery, all in one solution. The following are some of Detrack’s core features and capabilities:

Electronic proof of delivery (E-POD)

Detrack’s electronic proof of delivery or E-POD is designed to facilitate contactless order fulfillment and eliminate time-consuming paperwork. E-POD is a tool tailored for logistics software providers, 3PLs, e-commerce operators, and other logistics and courier businesses, that allows them to optimize and streamline their delivery operation electronically.

Using Detrack’s electronic proof of delivery feature enables companies to keep track of all their deliveries, manage their invoices, and organize everything in a single solution on the cloud. The E-POD feature is the digital counterpart of the physical proof of delivery document. It records important data regarding shipments and deliveries. The tool can provide users with different information about their shipment, such as whether or not the order has been delivered to the intended recipient, the time of delivery, the date, the shipper’s information, and the recipient’s signature.

The E-POD function offers several advantages over the more traditional proof of delivery method. An electronic proof-of-delivery is easier to manage, store, and share. In fact, it can be easily shared with other parties, like suppliers and customers, through various channels. As a result, the E-POD approach enables better coordination and communication among all the parties involved in the shipping and delivery processes.

Fleet management solution

Detrack is equipped with a fleet management solution that is designed to optimize and streamline the fleet monitoring process. Its vehicle tracking feature uses GPS to monitor all of the vehicles and determine their locations in real time. The tool provides fleet and delivery managers with complete control over each delivery, so they are always aware of where their vehicles and drivers are.

Vehicle tracking is not new. The function has always been a core feature of any fleet management solution. The tool uses GPS to monitor the real-time location of a vehicle on the road. The data that this technology is able to provide can be very useful not just for fleet management but also for route optimization and tracking lost or stolen vehicles. Detrack’s vehicle tracking tool even allows users to monitor their drivers’ behavior and delivery performance.

Detrack’s fleet management solution and vehicle tracking allow users to view all active delivery vehicles in their fleet on a single live map. This gives fleet and delivery managers complete control over their drivers, the route they’re taking, and everything else related to the fleet and the delivery process at any given time of the day.

Real-time delivery notifications

Detrack’s real-time delivery notification feature can help minimize customer queries, among other advantages. With delivery notifications, couriers and logistics services can reduce their customers’ delivery uncertainty and build brand confidence at the same time. This is because one of the key functions of the notifications feature is to let customers and recipients know exactly where their orders are in real time.

Detrack’s delivery notifications are simple yet effective. They’re usually in the form of an email or text message, informing users or customers about the current status of their order. These delivery notifications can include a wide variety of information, including the shipment’s tracking number or waybill and the estimated time of arrival or delivery date. Detrack’s real-time delivery notifications feature allows both the sender and the receiver to monitor their orders. This ensures transparency and accountability by making sure that the order fulfillment process is completed on time, as promised. Delivery notifications can also be useful when troubleshooting any problems that may occur during shipping or transit.

API and integration capabilities

Detrack is designed to work seamlessly with existing workflows and third-party applications. Tailored for ease of use, Detrack can be integrated directly into other solutions to save time and avoid any potential issues. Companies can use Detrack’s API to facilitate their custom workflows—webhooks if they want more efficient and direct integration—or they can simply use Zapier. Those are the three main ways that users can integrate Detrack into their existing applications.

Detrack features a direct integration tool that allows users to integrate the cloud-based solution with other tools. It only has to be set up once, and it’s fairly simple to use. Some of the direct integrations supported by Detrack are ElasticRoute, Shopify, WooCommerce, Twilio, Vonage, and Link Mobility, just to name a few.

Some of the e-commerce platforms that can be integrated with Detrack through webhooks include Shopee and Qoo10, while BigCommerce, Ecwid, Magento, AmeriCommerce, Volusion, BigCartel, and Shift4Shop are supported through Zapier.

Detrack Benefits

Detrack is a powerful delivery management solution that allows businesses to manage and keep track of their shipments more efficiently by streamlining their workflows and day-to-day processes.

In addition to streamlining workflows, Detrack provides several benefits that make the delivery process easier and more convenient for logistics services, couriers, and e-commerce companies.

Go completely paperless

Detrack’s electronic proof of delivery feature provides a conducive environment for those looking to switch from paper-based documents to fully digital documentation. Companies can easily keep track of their records and deliver documents electronically. This approach will not only help them go paperless, but it will also make sure that they never have to deal with lost paper documents again.

Company leaders, managers, and admins will always have a digital copy of important documents somewhere in their local database or on the cloud.

Reduce time-consuming administrative labor

Detrack is equipped with a highly intuitive system that removes the need for administrative labor that will only cost them time, effort, and important resources that they can use to take care of other important aspects of their operation.

Detrack was designed with ease of use in mind, ensuring that all of its built-in applications and tools are user-friendly and require minimal training. This has resulted in couriers and logistics services having to save a significant amount of time and labor thanks to the platform’s automated systems.

Enhanced customer service with real-time location updates

Detrack’s fleet management solution and vehicle tracking system give businesses the ability to deliver real-time location updates for all their active vehicles. This means customers or order recipients will always be up to date on the current location of their orders, so they can be there when the order arrives.

This approach can help build trust and loyalty, as it reduces the customer’s frustration at not knowing when or where their orders will arrive.

Detrack Pricing

Detrack offers two simple subscription plans, one of which is completely free and the other is priced quite reasonably. The free version is available with limited features, while the Pro package starts at a monthly price of $26 per driver or vehicle, billed annually. A month-to-month billing option is also available for $29 per driver or vehicle.

Conclusion

Detrack’s simple yet intuitive user interface, together with its rich knowledge base, provides a good user experience for businesses in the e-commerce and logistics sectors. It is a feature-rich delivery management solution that offers robust and user-friendly features for real-time vehicle tracking and electronic proof of delivery (E-POD) at a reasonable price. The free version, while limited in features and capabilities, is an excellent entry point into this cloud-based delivery and fleet management platform.