What is ServiceMax?

"ServiceMax is a comprehensive, cloud-based, and mobile enterprise solution that manages the service delivery end-to-end process. "

By using ServiceMax technology, manufacturers and service providers are able to expand service revenues, improve service efficiency, provide better customer experience, and meet all required compliance standards.

ServiceMax is an integrated toolset of applications for employees and customers management, mainly used by SMEs and growing businesses in medical, energy, mining, and manufacturing. The platforms comes with a straightforward interface, so task assignments are completed easily and smoothly, management staff can follow the performance of field workers, and clients' needs can be effectively addressed.

Main benefits of using ServiceMax are better service productivity, less billing errors, better customer relationship, no warranty leakage, reduced part giveaways, increased service revenue, shorter service-to-cash cycles, and more.

ServiceMax scored 86/100 in the Field Service Management (FSM) category. This is based on user satisfaction (84/100), press buzz (42/100), recent user trends (rising), and other relevant information on ServiceMax gathered from around the web.

The score for this service has declined over the past month. What is this?

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ServiceMax Product Overview

  • Case Management and Quoting

  • Social Collaboration

  • Customer & Partner Communities

  • Warranty and Entitlements

  • Customer Accounts and Contacts

  • Work Order Management

  • Installed Base and Contracts

  • Work Order Signature Capture

  • Scheduling and Dispatch

  • Service Parts and Inventory

Languages: English, Japanese, Italian, French, Spanish
Software Buyer Guide 2019

Field Service Management (FSM) Software Buyer Guide 2019

Product recommendations, vendor rankings, market overview and tips on how to select Field Service Management (FSM) software for business. Published in March 2019.

Supporting sales agents, field workers and fleet managers, field service management software is all about optimizing routing and effective fleet use. With features such as automatic territory management, map visualization, calendar management and appointmen...


ServiceMax Features

  • API
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Project Management
  • Supplier Management
  • Travel Management
  • Click-to-Dial
  • Route Optimization

ServiceMax FAQs

What are some applications ServiceMax is commonly used in tandem with?

It is most commonly used in tandem with Salesforce.

Who are the main user groups of ServiceMax?

ServiceMax is an ideal field scheduling solution for small and medium-sized growing companies.

What is ServiceMax generally used for?

This service is generally used as a field service management solution.

Does ServiceMax offer guides, tutorials and or customer support?

Support: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials, Webinars.

Does ServiceMax offer an API?

Yes, it offers API.

What platforms does ServiceMax support?

This is a cloud-based platform, with Android and iOS native apps offered.

Does ServiceMax offer multi-user capability (e.g. teams)?


Does ServiceMax integrate with any other apps?

Integrations: ProntoForms, BOARD, Workato, FinancialForce Accounting, MessageMedia, Cloud Elements, CallidusCloud Commissions, FinancialForce HCM, Blitzz, SAP, JIRA, Oracle EBS, Salesforce, QuickBooks.

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