Aptora

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What is Aptora?

"Aptora Total Office Manager is a truly complete all-in-one service business management software program."

Total Office Manager® is an award-winning complete service management software program that does it all. Built by contractors for contractors. We offer both a hosted and on-premises version. With accounting, Certified Payroll for Contractors and HVAC Companies, job costing, CRM, scheduling, GPS tracking, integrated caller id, marketing, sales lead management, powerful Field Service Management App, dashboards, mapping, document management, AIA Billing, custom programming, and customized electronic forms, this is the COMPLETE package. We can even migrate your QuickBooks® financial transactions. Here is a Complete Features and Benefits PDF.

Our software does the following (and more):
1. Web-based or installed locally
2. Contracting specific accounting and payroll (very robust)
3. In-house payroll or we support third-party interface
4. Complete scheduling and dispatching
5. Customer equipment tracking
6. Company asset tracking and scheduling
7. Service agreement management
8. Credit card processing and consumer bank financing
9. CRM and sales lead management
10. Sales proposals and full job costing
11. Full scale mobile service management and sales
12. Sales and marketing management
13. 450+ reports
14. Build custom reports
15. Email work orders and invoices
16. Departmentalized financial statements (down to net profit)
17. Complete printed user manuals
18. Web-based training (10 hours of private training)
19. American technical support

Options
1. Vehicle GPS tracking (black box)
2. GPS tracking on mobile devices
3. Schedule board map to display work orders, appointments, and sales calls
4. On-site training (at your office)
5. Full QB data migration - including financial data
6. Other software brand migration services available
7. Flat Rate Pricing – pre-built data


Aptora scored 60/100 in the Field Service Management (FSM) category. This is based on user satisfaction (60/100), press buzz (36/100), recent user trends (falling), and other relevant information on Aptora gathered from around the web.

The score for this software has declined over the past month. What is this?

Field Service Management (FSM) Software Finder

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Aptora Review

Editors' Review by the Field Service Management (FSM) Software Review Team

A Review of Aptora’s Field Service Management Software Solution—Total Office Manager

Aptora is a company manned by experienced contractors who design and develop a wide range of software solutions for fellow contractors and business owners in various industries. Founded in 1996, the company mainly specializes in providing software solutions for the service industry.

The main goal of the company is to create software tools for small- to medium-sized businesses and large enterprises, tools that offer convenience, profitability and efficiency in the service industry, from electrical service and construction to heating, ventilation and air conditioning (HVAC) services among others.

Some of the industries that benefit from the Aptora field service management (FSM) software solution include appliance repair and installation, petroleum and equipment, alarm and security, drain and sewer cleaning, refrigeration, lawn care, water well drilling, home theater and audiovisual, irrigation, spa service and the landscaping industry, just to name a few.

The range of products Aptora has developed and provided to the businesses has grown over the years, as well. In addition to the field service management software solution, the company also offers mobile form builder, flat rate pricing, GPS and call manager software solutions. But one of the most popular products they offer is the Total Office Manager.

What is Aptora Total Office Manager and how does it work?

Aptora Total Office Manager is an award-winning, comprehensive service management software solution specifically developed for SMBs and enterprises across multiple industries. It is a software program that essentially does it all. It addresses a plethora of office and business processing needs most companies deal with on a daily basis.

Total Office Manager is the complete package, with features and capabilities that include accounting tools, job costing, scheduling, Certified Payroll for Contractors and HVAC Companies, GPS tracking, marketing tools, sales lead management, integrated caller ID, customer relationship management (CRM), a robust Field Service Management App, user-friendly dashboards, document management, mapping and customized electronic forms.

The software solution even facilitates quick and easy migration of QuickBooks financial transactions among other things. Aptora TOM also comes with appointments, audit trials, customer contact logs, inventory control, cash flow management, dispatching tools, technician tool lists, work orders, proposals and so on. It really is a unified FSM platform that takes care of all your needs as a service provider.

Aptora Review

The benefits of Aptora Total Office Manager FSM solution

Aptora’s field service management software solution is uniquely designed to address the needs of your business, so you can manage it more smoothly and provide the best customer service and customer experience possible.

With a comprehensive software solution like Aptora TOM, staying in touch with field service teams and personnel is much easier. Scheduling and dispatching technicians and mobile service teams is much more efficient and practical. Aptora TOM helps you manage your crew in a more convenient and effective way, which often results in providing better service and experience for your customers.

Aptora TOM’s highly advanced inventory system

One of the key benefits users can expect from Aptora’s Total Office Manager software solution is its highly advanced, fully functional inventory system. It comes with warehouse assignment by employee, mobile alerts feature for arriving items, advanced flat rate pricing, auto-reordering, multi-location function, assembly and serialized categorization.

Certified multi-state payroll for contracting companies

Aptora’s TOM solution offers detailed payroll and performance-based pay designed to flow seamlessly with job costing. With this software platform, you have the flexibility of being able to pay on an hourly rate, salary-based, on a sales commission basis or even on a flat rate pay. The payroll feature of Total Office Manager is specifically tailored towards businesses in the service, replacement and construction industry.

User-friendly dispatching and work order management

Total Office Manager offers an easy-to-use dispatch board with drag-and-drop functionality. The dispatch board, along with electronic scheduling, is one of the most practical and simple to use in the business. Add or cancel work orders through a convenient drag-and-drop process. There’s no training or special skills required.

With this software solution, users can create detailed work orders and customer appointments in mere seconds and coordinate all business activities and operations with confidence, efficiency and practicality. You can also schedule personnel and company equipment usage in an instant, while being able to provide field employees constant updates on possible changes to schedules through their mobile devices.

Comprehensive sales and marketing system

Sales lead tracking and targeted marketing are just a couple of the many features you can expect from Aptora TOM’s sales and marketing system. By taking advantage of the platform and what it has to offer, you are able to effectively generate leads and sales opportunities and convert them into profit.

Total Office Manager comes with a marketing campaign tool that allows you to develop sales opportunities much more efficiently than ever before. This goes to show that Aptora TOM is more than just a field service management software solution. It stands true to being an all-in-one business process management platform.

Pricing for Aptora Total Office Manager software solution

Aptora, as a software solutions provider, develops their own software programs and services. This means the pricing for all their software packages do not have distributor or re-seller markup, which also means you are getting the most reasonable prices possible for the products you need.

Pricing for Total Office Manager starts at $2,000 downpayment and $500 per month. You may contact Aptora’s sales team via phone or email for custom pricing. Visit their official website for more information on their products and services, as well as the many different features that come with the available software solutions.

Is Aptora Total Office Manager a good FSM software solution?

Aptora TOM is an all-inclusive field service management platform designed by contractors for contractors. It is a field service solution that helps businesses in the service industry automate specific processes and activities, as well as provide the best possible experience and topnotch service for their customer-base.

If you find your company is in need of a robust field service solution that has virtually everything you might need to run a successful business, Aptora Total Office Manager is a good option to start with.

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Field Service Management (FSM) Market Radar

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Aptora Product Overview

  • Dispatching: This feature includes an array of tools users need to have their dispatchers working efficiently.

  • Reporting: This feature allows users to access all of the details of their business easily. Plus, all of the reports can be exported to Excel and other program formats.

  • Office management: Includes tools to invoice clients, and allows any user to easily fulfill all of his accounts receivable tasks. With the invoicing tool, it is possible to create sales invoices, sale proposals and billing statements.

  • Inventory Management: Users can create work orders, schedule appointments, track order status, manage other inventory and schedule related activities.


Languages: English

Aptora Features

  • 2-Factor Authentication
  • Accounts Payable
  • Accounts Receivable
  • Analytics
  • API
  • Application Tracking
  • Attendance Tracking
  • Balance Sheet
  • Batch Permissions & Access
  • Billing/Invoicing
  • Budgeting
  • Calendar Management
  • Contact Management
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Employee Database
  • Employee Incentive Management
  • Expense Tracking
  • External Integrations
  • Feedback Management
  • Forecasting
  • General Account Ledger
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-Currency
  • Multi-User
  • Notifications
  • Onboarding
  • P&L
  • Password & Access Management
  • Payroll
  • Project Management
  • Scheduling
  • SEO
  • Supplier Management
  • Task Scheduling/Tracking
  • Tax Management
  • Third-Party Plugins/Add-Ons
  • Timesheets
  • Travel Management
  • Vacation Calendar
  • Product Catalog
  • Shipping Management
  • Order management
  • BitCoin
  • PayPal
  • Stripe
  • SAP Integration
  • Route Optimization
  • Mobile App

Aptora Pricing Plans


Other pricing information:

We have various pricing models and options. We offer On-Premises and Hosted. The On-Premises software is $2,500 plus $150 per month for each desktop user and $75.00 per month for each mobile user. Those prices basically include every feature we offer including private internet training and onboarding. What is not included in on-site training, data migration, and custom software programming.

Credit card required: N/A

Aptora FAQs

Does Aptora integrate with any other apps?

Total Office Manager and Aptora Mobile II integrate with all Microsoft Office programs, RevuKangaroo, Verizon Fleetmatics, EnerBank USA, etc.

What platforms does Aptora support?

We offer both Hosted (SaaS) and On-Premises. Our mobile software is built for both iOS and Android. We also have a browser version.

Who are the main user groups of Aptora?

Aptora provides software solutions to the service industry. We specialize in companies with thirty or more employees. We can handle residential AND commercial service, replacement, and construction.

What is Aptora generally used for?

HVAC, refrigeration, plumbing, electrical, and other service industries use our software.

Does Aptora offer multi-user capability (e.g. teams)?

Yes. It offers multi-user capability.

Does Aptora offer guides, tutorials and or customer support?

We offer technical support via phone number; email, and on-site. We host four annual events and many live internet training opportunities.

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