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What is Falcon.io?

"Social media monitoring, engagement, publishing, analytics & customer experience management. All on one unified, easy-to-use platform."

Falcon.io provides a SaaS platform for social media marketing and customer experience management. The platform features tools for social listening, engagement, content marketing, analytics and managing audience data. It enables marketers to deliver more personalized brand experiences across touchpoints based on enriched customer profiles. The platform features a highly intuitive and collaborative UI and is complemented by comprehensive support and consultancy services.

Falcon.io scored 89/100 in the Social Media category. This is based on user satisfaction (94/100), press buzz (46/100), recent user trends (rising) and other relevant information on Falcon.io gathered from around the web.

The score for this service has declined over the past month. What is this?

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Falcon.io Product Overview

  • Manage all channels on one platform

  • Schedule and publish in the Editorial Calendar

  • Social media monitoring with 4.8 million online sources

  • Collate all customer interactions in individual profiles

  • Aggregate customer profiles for targeting

  • Single inbox for all customer engagement

  • Create responsive web pages

  • Priority algorithm ranks incoming messages

  • Mobile friendly content previewing

  • Dedicated support and consultancy services

Languages: English

Falcon.io Features

  • A/B Testing
  • API
  • Audience Targeting
  • Brand Management
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Conversion Tracking
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Keyword Tracking
  • Lead Management
  • Lead Scoring
  • Link Tracking
  • Marketing Automation
  • Multi-Account
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Social-Media Integration
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Click-to-Dial
  • Social Media Monitoring

Falcon.io Pricing Plans

Other pricing information:

Falcon.io offers two service packages to suit company size and social needs: Pro and Premium. These offer varying services and support levels.

Credit card required: No

Falcon.io FAQs

Who are the main user groups of Falcon.io?

Medium-sized and enterprise companies across a broad array of industries.

Does Falcon.io offer guides, tutorials and or customer support?


What are some applications Falcon.io is commonly used in tandem with?

Google Analytics, Zendesk, Facebook Ads Manager

Does Falcon.io integrate with any other apps?

Google Analytics, Zendesk, Facebook Ads Manager

What platforms does Falcon.io support? (e.g. native mobile apps)

Native mobile apps.

Does Falcon.io offer multi-user capability? (e.g. teams)


Does Falcon.io offer an API?


What is Falcon.io generally used for?

Social media management and marketing, customer data management.

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Falcon.io User Reviews

Average User Rating:
4.7 /5 based on 139 user ratings.
Your Rating:
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Over all solution for all Social Media wishes

(5/5) (Social Media Manager at Golem Verlag GmbH)

We are working since autumn with Falcon and are very satisfied with it. We are scheduling our postings, working with the commands and using it for reportings. The different categories are mostly intuitive. The lists could be more simple to organize. But the support is quick an excellent.

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