Primary category: Social Media Software
User Ratings: 4.8/5 (130 ratings)
Related Categories: Content Marketing Marketing Analytics Calendar & Scheduling Customer Engagement Customer Experience
Pricing Model: premium only
Social Followers: 13.1k followers
Generally used by: Agencies, Enterprises

What is provides a SaaS platform for social media marketing and customer experience management. The platform features tools for social listening, engagement, content marketing, analytics and managing audience data. It enables marketers to deliver more personalized brand experiences across touchpoints based on enriched customer profiles. The platform features a highly intuitive and collaborative UI and is complemented by comprehensive support and consultancy services.


The Social Media application scored 90/100. This is based on user satisfaction (95/100), press buzz (50/100) and other relevant information on gathered from around the web.

The score for this service has declined over the past month. What is this?
  • Product Overview

  • Manage all channels on one platform

  • Schedule and publish in the Editorial Calendar

  • Social media monitoring with 4.8 million online sources

  • Collate all customer interactions in individual profiles

  • Aggregate customer profiles for targeting

  • Single inbox for all customer engagement

  • Create responsive web pages

  • Priority algorithm ranks incoming messages

  • Mobile friendly content previewing

  • Dedicated support and consultancy services Pricing Plans

Credit card required: No offers two service packages to suit company size and social needs: Pro and Premium. These offer varying services and support levels. Features, Audience & Platforms

  • Calendar Management
  • Scheduling
Who uses
Desktop Platforms:
Web App
Mobile Platforms:

Stats & Other Information on

Company Info
Founded 2010
Based in -
Employees 201-500
3 Month Trend
Alexa Rank: 67731
3 Months Change: 626

Languages: English FAQs

Who are the main user groups of

Medium-sized and enterprise companies across a broad array of industries.

Does offer guides, tutorials and or customer support?


What are some applications is commonly used in tandem with?

Google Analytics, Zendesk, Facebook Ads Manager

Does integrate with any other apps?

Google Analytics, Zendesk, Facebook Ads Manager

What platforms does support? (e.g. native mobile apps)

Native mobile apps.

Does offer multi-user capability? (e.g. teams)


Does offer an API?


What is generally used for?

Social media management and marketing, customer data management. Alternatives

Page last modified: User Reviews

Average User Rating:
4.75 /5 based on 130 user ratings.
Your Rating:
User profile picture

Over all solution for all Social Media wishes

(5/5) (Social Media Manager at Golem Verlag GmbH)

We are working since autumn with Falcon and are very satisfied with it. We are scheduling our postings, working with the commands and using it for reportings. The different categories are mostly intuitive. The lists could be more simple to organize. But the support is quick an excellent.

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