"CloudSocial is Social Media Management Platform, you can manage FB, Twitter, LinkedIn, Instagram & Youtube and email. You can Respond, Analyze, Publish and Listen. "
CloudSocial is a Social Media Management & Engagement Platform. With CloudSocial, you can seamlessly Publish content of several social channels, Listen to comments and posts basis specific keywords, Respond to comments and tweets and Analyse key social metrics for actionable insights.
* Publish - Ability to post instantly across social media channels or schedule posts by channel at specific times, with recurrence daily, weekly, monthly or annual.
* Listen – Set keywords to sniff posts and tweets from several social channels be it for your brand or competition or industry or anything and everything.
* Omnibox - Respond to your audience's messages, tweets, posts and emails through a unified console. All the email messages can be quickly responded from Omnibox. With collaborative workflows and multiple filters including in mention keyword search to focus on the most relevant messages.
* Analytics - All key social media metrics by channel and team performance. Sentiment analysis not only gives an algorithm based three point scale but also a nine point scale, a tag cloud, an heat map and timeline graph.
One of the areas where there is a deficit is in the area of Customer Support wherein at the basic tier for sure, the support is email only and business hours on week days only. We are offering email, chat and call seven days across 24x7.
Omnibox- Engagement : All incoming messages across the different social media channels & email can be responded from the Omnibox
Publish - Bulk schedule for publishing across time zones and set up recurrance, daily, weekly, monthly or yearly
Reporting - Download customizable reports
Analytics - Key social media metrics across channels
Sentiment Analysis - 3 Point / 9 Point / Timeline / Word Cloud
Social Channels - Facebook / Twitter / LinkedIn / YouTube / Instagram and Email
Listen - Set keywords for sniffing across select social media channels
Calender - Quick view to plan social media activity across channels and days
247365 Support through email, chat & call
Payment Gateway - PCI DSS Level 1
Product recommendations, vendor rankings, market overview and tips on how to select Social Media software for business. Published in August 2020.
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* Knowledge Bank
* YouTube videos
* User guides
* Email support
To manage social media activity through a platform rather than logging in individually to each of the social media channels