Reputation.com is an online software solution dedicated to reputation management of mostly medium to large, multi-location organizations. It is a location-based, feature-rich and social media-based solution designed for managing brand and company reputation.
The platform’s main goal is to improve the brand or company’s online presence through the proper management of online reviews, as well as to provide comprehensive and useful feedback from the client base.
Reputation.com serves a multitude of businesses and organizations in over 70 industries, including retail, automotive, healthcare, hospitality, senior living, financial services and property management.
As a business, you have the option to manage your own online reputation through the platform’s various reputation management tools and services or leverage Reputation.com’s managed services.
The platform offers a number of reputation management tools that enable you to effectively manage and collect customer online reviews, conduct user/customer surveys, develop and manage your brand’s social media presence, maintain current business listings and improve your company’s overall ratings in the digital marketplace.
Reputation.com also gives you access to local directory management features as well as valuable customer experience data.
Reputation.com Features
Reputation.com offers users a comprehensive suite made up of do-it-yourself (DIY) tools that enable businesses and organizations to effectively facilitate the majority of their online reputation needs without any external professional help. These tools empower medium and large-scale businesses to keep a close eye on their web and social media presence at all times.
The following are some of the key features and tools Reputation.com has in store for online businesses and organizations, regardless of the industry they operate in:
Social media monitoring
Reputation.com has a social suite of tools and functionalities allowing businesses to constantly monitor and keep track of social media activity when it pertains to their brand. Using the software platform, companies are able to create, curate and publish relevant social media content for various social networks, giving them the opportunity to connect directly with their customer base without the need for a third-party service provider.
Organizations can handle the social management aspect of the business on their own, within a single cohesive platform.
Online review management
From the Reputation.com dashboard, you will be able to efficiently read, respond and monitor customer reviews related to your brand on various websites, including Facebook and Google, in real-time. Also, the platform empowers your team and staff members to invite customers to submit reviews through in-store kiosks, via text message and email.
This particular feature offers a single centralized location for you or your team to easily respond to both positive and negative reviews on time, regardless of which website they are originally posted. A function that allows you to stream customer reviews on your own business website is available.
This will give your visitors, prospective leads, a valuable insight into what previous customers think of your products, services and your business as a whole.
Business listing management
Reputation.com gives you an easy and highly efficient method for claiming and compiling all of your online business listings. This allows you to effectively conduct regular audits of all listings belonging to your organization, so all the data and pertinent information are well synced, up-to-date and accurate.
The software solution even has the ability to spot missing information in any of your business listings and then rectify it automatically to ensure consistent data across the board.
Survey acquisition tool
The survey tool provided by Reputation.com is designed to help you obtain valuable feedback from your customer base. Within the platform, you have the ability to create compelling and professional-looking surveys and send them out to your customers through either text message or email. You also have the option to use in-store kiosks to collect surveys.
The survey results are integrated into the system, giving you the ability to view the information in a single dashboard as they come in. The tool also allows you to respond immediately to negative survey entries, which is something that is not that common in other similar solutions.
Managed services
If doing all reputation management tasks and responsibilities is too much for you, even with all the tools and capabilities available, Reputation.com is also offering another option. You may sign up for the company’s managed services package. This will enable the service provider to take full responsibility of managing your social network accounts, review responses as well as managing all your business listings online.
Moreover, Reputation.com offers a managed services option specifically for Google. This enables the company to assign dedicated personnel to keep track of and respond to reviews written about your brand/company on any Google platform.
This dedicated team will make sure all your company information, including your locations, are listed on all Google websites and services such as Google Maps, Google My Business (GMB) and Local 3-Pack.
Reputation.com also provides the appropriate tools to allow you to manage your own social media accounts and your business listings on a central dashboard. This function makes it easier and more efficient for you and/or your team to engage followers on social networking platforms and share accurate and up-to-date information in a timely manner.
The reputation score gives you an idea of where your brand/company stands in your specific industry.
Reputation.com Benefits
There are plenty of benefits of utilizing Reputation.com and all of its offerings when it comes to managing your brand reputation online.
The following are a few more benefits you can expect from implementing this software solution into your day-to-day business operations:
Leverage local directories
Engaging with local directories makes it easier for your target customers to find your business and connect with you. The platforms Directory Management solution allows you to easily manage and maintain your location data by keeping it updated in real-time. Remember, you want all your business information across directories to be up-to-date and accurate. This is the platform that will help you do just that.
Prompt issue resolution
Reputation.com provides users with access to valuable insights from customer experience data across the web and all digital channels. This allows for fast and efficient service recovery, meaning you will be able to promptly provide effective solutions to problems and/or issues some customers may have towards your business. Don’t leave negative comments and complaints hanging. Resolve them quickly and efficiently to regain the trust of the customer.
Effectively manage customer reviews
If the best form of marketing is word-of-mouth, then you need to keep those mouths talking. You improve your ratings by managing customer reviews effectively and by letting your customers talk your business up online. You do this by requesting customer reviews and showcasing them right on your website and all over the web. This should give prospects and leads a better idea of how you conduct your business and what other people think about your brand.
Mobile access
You can easily access the platform and its available tools and functionalities using just your mobile device. This means you can effectively take care of your reputation management tasks and processes on-the-go.
The reputation.com app is available for both Android and iOS systems and provides instant alerts/notifications whenever customers post reviews and new comments on different sites and services. You may also respond and connect instantly with customers right from the app, ensuring you never again miss an opportunity to convert leads and perhaps even win over a few displeased customers.
Using the Reputation.com app, you can also gain access to your social media feeds, post engaging content related to your business and slowly build your social media presence. Having a platform that centralizes all your social accounts is a convenient way to maintain an up-to-date and consistent online presence for your brand.
Reputation.com Pricing
Reputation.com pricing plans are not available publicly on their website as the company follows a customized pricing approach based on the customer’s specific reputation management needs. To get an idea of the pricing breakdown for your business as well as your industry, you may contact their sales team directly.
Based on your discussions, the vendor will then provide you with a proposal, which should include the services they can offer, pricing details and contract information. You may also get a demo by visiting the Reputation.com website.
Conclusion
Reputation.com offers businesses and organizations a comprehensive set of tools and online resources to help them manage their reputation across the web. It caters to large and multi-location businesses, facilitating their online reputation management endeavors through online review management, social media monitoring, business listing management and other useful solutions.
You also have the option to go with their managed services if you do not have the manpower to tackle reputation management tasks on your own.
