Churn Buster

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What is Churn Buster?

Churn Buster rescues customers that churn and drastically impacts LTV.

Churn Buster is a set of tools that help you regain control of your churn, by resolving failed payments and delivering automated support to customers. It is able to settle temporary problems before campaigns start and to reduce “past due” notices by 21%.

The main purpose of this service is recovering revenue by resolving failing payments and automatically keeping credit cards updated. It resolves failing payments and does a great job retaining customers by dunning email campaigns. The customer reach is aimed at resolving soft declines and increasing restoration efforts.

Emails can be customized, sent from various email addresses, and verified with SPF/DKIM. Churn Buster contacts a customer after two failed card payment retries, allowing temporary issues, like daily spending limits or temporary holds.



Churn Buster currently scores 82/100 in the Subscription Management category. This is based on user satisfaction (90/100), press buzz (44/100), recent user trends (falling), and other relevant information on Churn Buster gathered from around the web.

The score for this software has improved over the past month. What is this?
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Churn Buster Review

Editors' Review by the Subscription Management Software Review Team

Churn Buster is a fully integrated, intuitive subscription management solution designed to help eCommerce and subscription-based businesses reduce churn and boost subscriber lifetime value.

The platform works as a customer and subscriber retention solution that aims to increase the lifetime value (LTV) of subscribers while reducing involuntary churn, without a time-consuming setup process. Churn Buster provides the ideal combination of high-quality email outreach, charge attempts, SMS, and support escalation to recover more failed payments without inconveniencing customers. Additionally, the software helps eCommerce businesses improve their customer relationships, elevate their brand, and retain more customers.

Churn Buster ensures that sales and marketing teams will spend less time sending emails to leads and existing customers and instead can focus on other, more important aspects of the business. It also helps make sure that fewer customer support concerns or issues are raised with the teams and fewer customer-initiated cancellations are pushed through or escalated. More importantly, Churn Buster ensures that campaigns are created and initiated efficiently and quickly, with no coding or complicated processes.

Churn Buster is built on a robust foundation, backed by proven strategies that have been refined through years of optimization. It requires zero-code modifications and is perfectly suited for most eCommerce and subscription-based businesses. Moreover, the platform provides its users with a well-optimized text message service that serves as a good backup for minimizing customer churn. It even offers an email builder that enables sales and marketing teams to create customized emails, which displays a brand customer-centric approach.

Churn Buster stands out from other software solutions in its category since it is focused on resolving issues related to involuntary customer churn, which most eCommerce and subscription-based merchants are constantly facing. Churn Buster is highly effective at minimizing the cadence and frequency of dunning emails. These are transactional-oriented emails that are requesting subscribers to modify or adjust their payment information for a variety of reasons.

Churn Buster Features

Churn Buster is a robust solution that aims to keep eCommerce merchants and subscription-based businesses from losing customers due to failed payments. It works to automatically boost subscriber LTV to reduce passive churn for top subscription brands and retailers. It’s quick and easy to set up. In fact, businesses can begin their journey toward recovering failed payments within just minutes after connecting their subscription platform to Churn Buster.

One of its most desirable features is arguably its ease of use. Churn Buster is designed with the idea that not all its users will be technically inclined. This is one of the reasons why Churn Buster is a no-code platform, which means users don’t have to be programmers or coding experts to connect the solution to their existing subscription platform. Once Churn Buster is plugged in, the payment recovery process is then taken over by powerful automation and a dedicated team of professionals who are knowledgeable in customer retention and failed payment recovery.

Another great Churn Buster feature is its enhanced retries for payment recovery. The platform is designed to optimize and improve the strategic timing and frequency of card retries. This feature helps maximize payment recovery through card retries, which ensures fewer unnecessary emails have to be sent to customers. It also helps minimize the support issues that are raised by customers toward the team, resulting in fewer cancellations and more orders fulfilled.

Churn Buster also features custom-tailored email campaigns to help elevate any eCommerce or subscription-based company’s payment recovery efforts. Implementing email campaigns at the right time has proven to be effective, specifically for eCommerce brands with high volumes of subscribers. It is a proven strategy backed by years’ worth of industry data and extensive optimization efforts. The email campaigns conducted through Churn Buster are specifically tailored and customized to the company’s brand and optimized with A/B testing and customer segmentation.

A feature referred to as SMS Nudge is also provided by Churn Buster. This feature is designed to help sales and marketing teams reach a certain group of customers or subscribers who either don’t check their emails frequently or are just not inclined to respond. An SMS text message that is well-timed and has well-thought-out content can be a highly effective strategy to connect with these types of customers or subscribers.

Churn Buster also offers advanced analytics and reporting, providing eCommerce and subscription-based merchants with the right metrics at the right time. With the platform’s analytics and reporting capabilities, users will gain the level of visibility that they have been missing and the meaningful insights that they need to optimize their failed payment recovery initiatives, reduce customer churn, and improve overall performance.

Churn Buster’s in-depth analytics and custom, data-enrich exports can deliver deeper and more useful insights into decline codes, A/B testing results, various SKUs, different customer cohorts, etc. The tool can provide actionable data that sales and marketing teams can use to improve their campaigns and retain more customers.

Churn Buster Features

Churn Buster Benefits

There are many benefits to using Churn Buster apart from the obvious, which is to reduce passive customer churn and minimize failed payments. One of its main benefits is that it automatically increases the customer or subscriber’s lifetime value through well-optimized solutions. It’s also easy to set up and implement. It doesn’t even require the user to write code or engage in complex and tedious programming. All they have to do is connect their subscription platform to Churn Buster, and it does its thing automatically.

The platform helps eCommerce merchants and subscription-based companies process more orders by making sure that past-due subscribers settle their payments by their next shipment or billing cycle. It also helps improve the overall customer experience by making the payment recovery process easier for the customers and support team. When it comes to customer lifetime value (LTV), Churn Buster helps extend subscriber lifetimes as well as funnel recovered revenue back into the company’s growth channels.

Once you connect your subscription platform to Churn Buster, you can expect a highly efficient payment recovery process that is powered by robust automation technology and a dedicated team of customer retention professionals. The software lets you get in front of potential churn by implementing last-chance offers and well-timed discounts.

Churn Buster allows sales and marketing teams to enrich their emails by giving them the option to add imagery and order details to their email content before it gets sent out. This will not only engage customers, but it will also serve as a reminder or a call to action to encourage them to update their payment information or renew their subscriptions. The platform even makes it easy for customers and subscribers to skip or delay their orders instead of just passively churning.

The biggest benefit of choosing Churn Buster is the dedicated customer retention team, especially when it comes to reducing passive churn. Subscription-based companies and eCommerce merchants will have access to a team of professionals with years of experience in optimizing dunning strategies, resulting in some of the highest recovery rates in the industry as well as the happiest and most satisfied long-term subscribers.

On the other hand, when it comes to reducing active churn, the platform offers its relatively new Cancel Flows feature, which is geared towards providing a better experience to customers who might be initiating a subscription cancellation. Cancel Flows is the tool that will help eCommerce brands and businesses retain their customers with the perfect offer served at just the right time. This strategy can help capture valuable customer feedback and generate actionable insights to ensure continuous improvement.

Businesses and eCommerce merchants that use Churn Buster will also have access to a team of payment experts, seasoned eCommerce operators, and customer experience (CX) professionals who are ready to facilitate eCommerce retention solutions, reduce customer churn, and boost subscriber LTV.

Churn Buster Pricing

Churn Buster has a simple and transparent pricing model that is based on monthly recurring revenue or MRR. The vendor’s pricing page has a sliding scale to give you an approximation of how much the platform will cost you based on your MRR. For example, if your MRR is up to $200k per month,  a Churn Buster subscription will cost you $279 per month. Interested parties must visit the vendor’s website for more information about their plans and pricing. A 14-day free trial is also available.

Conclusion

Churn Buster is a robust and effective solution for reducing both passive and active churn as well as improving subscriber lifetime value through automation. The platform works well for eCommerce merchants and subscription-based companies looking to reduce their passive or involuntary churn and recover failed payments.

It is also a good platform for businesses looking to connect and engage with customers and subscribers through SMS text messaging instead of just an email-based strategy. Churn Buster caters to small, medium, and large teams. The 14-day free trial is a good way to check out the platform.

Subscription Management Market Radar

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Churn Buster Product Overview

  • Dunning Emails

  • Pre-Dunning Emails

  • Optimized Retry Schedule

  • Card Update Landing Pages

  • Mobile-Optimized to Maximize Recoveries

  • No BS Metrics

  • Track Recovery Sources

  • Continuous Optimization


Languages Supported: English

Subscription Management Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Subscription Management software for business. Published in March 2024.

This type of software helps businesses plan and manage subscriptions and collect recurring payments from customers. These products are often used to bill customers automatically, to send and manage invoices and to store customer information and payment data...

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Churn Buster Features

  • 2-Factor Authentication
  • A/B Testing
  • API
  • Batch Permissions & Access
  • Budgeting
  • Calendar Management
  • Conversion Tracking
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-Currency
  • Multi-User
  • Notifications
  • Password & Access Management
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • BitCoin
  • PayPal
  • Stripe
Churn Buster Pricing

Churn Buster Pricing Plans

$25,000 Monthly Revenue

$99.00
Monthly Subscription
  • Dunning emails
  • Optimized Retry Schedule
  • Card Update Page
  • Extended Recovery Time
  • Subscription Reactivation
  • Performance Metrics
  • Continuous Optimization
  • Easy Integration

$50,000 Monthly Revenue

$149.00
Monthly Subscription

$100,000 Monthly Revenue

$249.00
Monthly Subscription

$200,000 Monthly Revenue

$399.00
Monthly Subscription

$300,000 Monthly Revenue

$499.00
Monthly Subscription

Over $300,000 Monthly Revenue

$599.00
Monthly Subscription

Plans starting from: $99.00/month Credit card required: No

Churn Buster FAQs

Does Churn Buster offer an API?

No, it doesn't.

Does Churn Buster offer multi-user capability (e.g. teams)?

No, it doesn't.

Does Churn Buster offer guides, tutorials and or customer support?

Support: Help Center, Online Support.

Does Churn Buster integrate with any other apps?

Integrations: Stripe, Zapier, Help Scout, Slack, Click Funnels, Chargebee.

What are some applications Churn Buster is commonly used in tandem with?

Churn is most frequently used in tandem with Stripe.

What is Churn Buster generally used for?

This service controls churn by resolving failed payments.

What platforms does Churn Buster support?

Churn Buster is a web-based software.

Who are the main user groups of Churn Buster?

Main users of this service are small and medium-sized businesses.

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