Engati is a top-rated global Digital Customer Experience platform that helps businesses engage, support, and retain customers!
The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award. With our intelligent bots, we help you create the smoothest of Customer Experiences. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.
Discover the new way to support and retain more customers, increase sales, and improve satisfaction, with chatbots and live chat technology.
Automate engagement with customers, employees, and leads 24/7 and make every conversation count. Engage with your customers across 14+ channels with live support.
Chatbots are useful for a growing number of use cases. In any case, you shouldn't put resources into one on the off chance that won't work for you irrespective of how easy it is to use a chatbot platform but what customer service benefits can you expect from a chatbot?
Name it and Engati provides it all:
Multi-platform support - Multi-platform messaging gives bots a utility beyond novelty. With bots as facilitators, users can access services in their preferred form of communication. Further, it supports 14 major messaging platforms, like Facebook Messenger, WhatsApp, Slack, Skype, Kik, Telegram, Line, Webchat, Viber.
Easy 10 minutes setup - Easy setup makes it possible for anyone willing to make a ai chatbot easier. Thus, Engati helps you set up and create a chatbot in hardy 10 minutes without requiring coding at all.
Web Widget Integration - It allows integration of any small application to your own chatbot. Hence, it reduces the pain of switching between work apps altogether.
Detailed Engagement Analysis - With its ability to understand natural language and codify it, it allows tracking of most frequently asked questions, chatbot actions, cohort analysis that can be used everywhere from product development to cost reduction.
365247 Support — Unlike your support staff, chatbots don’t need any breaks and they happily work and even learn 24 hours a day. They have a robust cloud architecture.
Response Personalisation - Personal information about the user is used to personalize chatbot conversations helping them recommend in an efficient way.
Easy chatbot training - With all of the rich information coming from analytics, you can get a hang of how to train the bot. You can train your bots as per your customer queries and needs with our additional features like DOWNLOAD and UPLOAD. All of this will be available on the Engati chatbot platform.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
Engati currently scores 88/100 in the Platform as a Service (PaaS) category. This is based on user satisfaction (88/100), press buzz (47/100), and other relevant information on Engati gathered from around the web.
| The score for this software has declined over the past month. What is this? |
The best free chatbot platform to build your bot.
Chatbot that is built once on the platform and published across 8 major platforms.
AI-driven technology to engage with your customers.
Live chat for customer service
Leverage the power of automation and conversational AI to acquire, grow and serve your customers
Improve agent productivity with a one-view inbox across multiple channels
Automate engagement with customers, employees and leads 24/7
Provide a consistent customer experience. Respond to customers in 50+ languages
No
Engati is a cross-domain, cross-audience platform that lets you build and deploy to a wide range of customers.
Dialogflow for Small Talk
Customer support and marketing
CRM, HRMS, LMS, other plugins, Google Calendar, Google Maps
Website, Facebook Messenger, Line, Slack, Telegram, Kik, Viber, WeChat, Skype, Skype for Business
Yes
Yes
The sentiment map shows a snapshot of how Crozdesk users have rated Engati over time. It shows how existing users see Engati with regards to its usefulness, ease of use, value for money and customer service.
Recent
Older 
Engati is a product that has a great customer support service. Engati also has an easy to use no code chat platform.
I do not dislike anything about engati since they provide me with good customer service.
This is the best no-code chatbot platform out there, period. I have had no issues navigating through the platform, the user interface is amazing and very user friendly. I personally love the drag and drop feature, it is quite practical.
I do not have any complaints about the end product, or the software in general. I've had nothing but smooth sailing so far
I have been using it for automating mundane and repetitive query resolution and FAQs that come up. It helped me program the same in the bot and let it handle the same while clearing my schedule to deal with other important aspects of the business.
it is fast, reliable and the best chatbot i came across. i previously had no idea how exactly does chatbot system works but the engati team made sure to help me the best. one can make a chatbot for their company in just 10 minutes of time which is quiet awesome.
i have been using the product since 1 year and havent have faced any issues with it yet.
We didn't need any background in coding to build our bot on Engati. Another great thing is that we don't need to manually upload FAQs. Their DocuSense technology allows us to upload our documents to the bot, which pulls the relevant information and delivers it to the user.
It would be great to have had a guide when we first started using their platform, but their support team showed us exactly what to do and helped us build a great bot
The simplicity of design
The ease of use
Multi-channel deployment
And good support from their team
Nothing specific. The only thing is that might be a concern would be the navigation
We're using it for over a year now, and it's pretty easy to use. We use chatbots for all functions.
The ease of use and the deployment channels are extensive. There are a lot many features available for user interaction
The pricing is a but high for the interactions but yes totally worth the features provided
Engati chatbot platform enables us to make extraordinary chatbots without having any knowledge about coding. It has different pricing for different solutions which is very economical.
I have not come across any pros about Engati untill now, satisfied with the overall service and experience.
We have been using it for our HR software.
It's easy to use, the chatbot is easy to make. You can also use the bot marketplace (which I did) so that I don't have to start from the scratch.
The bot building can be quite tricky, but they have tutorial videos which are a savior.
My main objective is for the customer, my chatbot acts as a single point of contact for contacting. My many basic queries are taken care of by the chatbot.
