Jira Service Desk is a flexible, collaborative ITSM solution built for rapid service delivery.
Deliver fast, exceptional IT service
Provide IT service and support without the cost and challenges of traditional ITSM solutions. Our affordable and transparent pricing lets you get started fast and deliver value quickly. Spin up new services with Jira Service Desk’s user-friendly, codeless setup and configuration.
Shape your processes to align with the way you work
Start with ITIL best practices out-of-the-box and adapt your service management processes with ease to fit the way your teams work. Customize service delivery to your organization’s specific requirements with our advanced ecosystem of integrations and marketplace apps.
Resolve issues quickly as a collaborative team
Bring development, operations, and support teams together using a single platform to speed service requests through to changes and releases. Take advantage of deep integrations with other Atlassian products, like Jira Software, Confluence, Statuspage, and Opsgenie, allow for a seamless experience so teams collaborate easily and quickly.
Extend Jira Service Desk with integrations
An extensive marketplace of 1,000+ trusted applications & integrations ensures Jira Service Desk can be custom-fit for any use case.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Jira Service Management currently scores 87/100 in the IT Service Management (ITSM) category. This is based on user satisfaction (80/100), press buzz (66/100), and other relevant information on Jira Service Management gathered from around the web.
| The score for this software has declined over the past month. What is this? |
Request Management
Incident Management
Problem Management
Change Management
Asset Management
Knowledge Management
REST API
One of the aspects I liked most about Jira Service Management was its exceptional incident resolution efficiency. The platform truly excels in streamlining the incident management process, enabling our team to respond swiftly and effectively to any issues that ariseWith Jira Service Management, we were able to create a centralized incident ticketing system that provided complete visibility into ongoing incidentsThe automation capabilities of Jira Service Management were a game-changer. We were able to set up predefined workflows and triggers, ensuring that incidents were routed to the appropriate teams and escalated as needed
The only bad point that I can mention about Service Desk is its price. A lot of clients I worked with complained about it. They manage really carefully the number of users that are Agents (users you actually pay for), and get really upset if they were not carefull enough and their bill was higher then they expected
JIRA Service Management offers a robust service desk and ITSM solution with powerful ticketing capabilities, integration with JIRA, knowledge base features, and reporting capabilities. However, organizations should consider the complexity for non-technical users, the learning curve, limited customer experience features, and the pricing structure when evaluating JIRA Service Management for their support and ITSM needs.
Extremely easy to operate and deploy across any software system.
It helps in seamless integration with all kinds of IT platforms and shows excellent compatibility . It is customer friendly and provide streamlined solution to IT issues in timebound manner. The help desk customer support team is wonderful in providing timely support and feedback to raised tickets with complete tracking solution of the raised tickets and service requests.
Nothing to dislike as such. Though we feel that if pricing model can be completely drive through SaaS model then it would be really helpful for organization like us to continue its services further on one of the cost effective pricing model.
We are using the JIRA SERVICE DESK for raising of all kinds of IT tickets and issues related to our IT platform and dashboard functioning throughout. All kinds of business approvals of multifarious kinds are facilitated through JIRA SERVICE DESK only. All manual approval and rejection on business requests are now completely channelized through JIRA SERVICE DESK in most streamlined and seamless manner.
