What is AlertOps?

"An incident management system that helps IT and DevOps teams optimize their alerts from various monitoring systems to greatly reduce alert fatigue and MTTR."

AlertOps is an incident management system that helps IT operations and DevOps manage and optimize their alerts from various monitoring systems to greatly reduce alert fatigue and mean time to resolution (MTTR). AlertOps ensures that the alerts reach the right person the first time, every time! We use smart routing technology, routing rules based on user priorities and schedules that integrate with your on-call schedule. AlertOps manages your incident management process by reducing alert noise and resolution time with our multi-tiered escalation rule. AlertOps is currently being used by 1,000’s of users; trusted by major corporations to manage their IT operations.

AlertOps allows you to:
• Receive unlimited push notifications
• Easily respond to open alerts (view, take assignment, close or escalate to the next on call person)
• View alert details and resolution
• View all messages related to the alert
• Assign Alerts directly from push notifications without launching the app
• Reply to Alerts, even if you’re not on-call
• Get resolution details when an alert is closed

AlertOps subscription is required to use this application.

AlertOps scored 70/100 in the IT Service Management (ITSM) category. This is based on press buzz (31/100), recent user trends (falling), and other relevant information on AlertOps gathered from around the web.

The score for this software has declined over the past month. What is this?

AlertOps Awards

AlertOps IT Service Management (ITSM) Software Award 2020 AlertOps Quality Choice Badge 2020 AlertOps Happiest Users Badge 2020
  • AlertOps

IT Service Management (ITSM) Market Radar

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AlertOps Product Overview

Languages: English

IT Service Management (ITSM) Software Buyer Guide 2020

Product recommendations, vendor rankings, market overview and tips on how to select IT Service Management (ITSM) software for business. Published in July 2020.

Broadly, IT service management refers to the way in which IT services are planned and delivered to end users within an organization. This software category covers a wide range of products, with different products focusing on different aspects of ITSM, such ...


AlertOps Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Firewall
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Scheduling
  • SEO
  • Third-Party Plugins/Add-Ons
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Network Traffic Monitoring
  • Network Visualization
  • Network Device Performance Monitoring

AlertOps FAQs

What is AlertOps generally used for?

This service is generally used for major incident management needs as well as for communicating and collaborating. Specifically, with on-call scheduling, you can reduce your MTTR drastically.

Does AlertOps offer multi-user capability (e.g. teams)?

AlertOps offers multiple user capability as it is a pay per user service. In AlertOps you can have both individuals and teams that you could have join a conference bridge. Additionally you are able to assign users to different levels of security such as Tier 2, Tier 1, or manager.

Does AlertOps offer an API?

Yes, we offer both an Open General REST API and an Email API.

Does AlertOps offer guides, tutorials and or customer support?

We have documentation that is easy to access on the website. Additionally, AlertOps has instructional videos. AlertOps offers live demos and a 14 day free trial. For additional support, we also are always on email and chat on Intercom.

What are some applications AlertOps is commonly used in tandem with?

This service is commonly used in tandem with monitoring tools and service desk / help desk tools.

Who are the main user groups of AlertOps?

The main user groups of this service are IT team members, DevOps team members, and Incident Management team members. These teams are regularly part of enterprises and sometimes SMB's as well.

Does AlertOps integrate with any other apps?

AlertOps integrates with over 100 other apps including: JIRA, ServiceNow, HipChat, Slack, AWS, DataDog, BMC RemedyForce, Nagios, NewRelic and Splunk.

What platforms does AlertOps support?

AlertOps is a web based platform that also has an android and an iOs mobile app.

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