AlertOps

You May Also Like

SysAid
 (570)
IT Service Management (ITSM) Software
Get a Demo
Issuetrak
 (61)
Support & Helpdesk Software
Visit Website
HaloITSM
 (15)
IT Service Management (ITSM) Software
Visit Website

What is AlertOps?

An incident management system that helps IT and DevOps teams optimize their alerts from various monitoring systems to greatly reduce alert fatigue and MTTR.

AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience.

AlertOps is a SaaS-based, Alerting & Real-Time Platform that helps ITOps, DevOps, SecOps, HybridOps, BusinessOps, IndustrialOps and Support teams respond to business-critical incidents better and faster.

With AlertOps you get:
✓ Total Flexibility, no compromises.
✓ End-to-end Workflow Automation.
✓ Full Stack Incident Visibility
✓ Expert Guidance, on-demand.

Visit us at: alertops.com and schedule a personalized demo. We will be happy to discuss your use case and show you why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.

AlertOps is an incident management system that helps IT operations and DevOps manage and optimize their alerts from various monitoring systems to greatly reduce alert fatigue and mean time to resolution (MTTR). AlertOps ensures that the alerts reach the right person the first time, every time! We use smart routing technology, routing rules based on user priorities and schedules that integrate with your on-call schedule. AlertOps manages your incident management process by reducing alert noise and resolution time with our multi-tiered escalation rule. AlertOps is currently being used by 1,000’s of users; trusted by major corporations to manage their IT operations.

AlertOps allows you to:
• Receive unlimited push notifications
• Easily respond to open alerts (view, take assignment, close or escalate to the next on call person)
• View alert details and resolution
• View all messages related to the alert
• Assign Alerts directly from push notifications without launching the app
• Reply to Alerts, even if you’re not on-call
• Get resolution details when an alert is closed

Why AlertOps?

AlertOps is an industry-leading Incident Response Automation and Alert Management Platform. A SaaS-based software solution, collaboration and automation hub that enables an organization to dramatically improve the issue notification, escalation, and time to resolution process. As incidents occur that impact business-critical processes and revenue streams, the platform alerts the right people at the right time and with the right data to enable rapid incident resolution.

As organizations evaluate solutions to improve and transform critical incident response -- to support ever-increasing customer and business requirements -- the AlertOps platform is uniquely suited with category-leading features to enable better and seamless customer experiences while helping drive improved operational efficiency and boosting business results. Discover why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.



AlertOps Awards


AlertOps currently scores 87/100 in the IT Service Management (ITSM) category. This is based on user satisfaction (92/100), press buzz (39/100), recent user trends (falling), and other relevant information on AlertOps gathered from around the web.

The score for this software has improved over the past month. What is this?
alertops.com
  • AlertOps

IT Service Management (ITSM) Market Radar

Artboard 1 copy 4

AlertOps Product Overview


Languages Supported: English

IT Service Management (ITSM) Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select IT Service Management (ITSM) software for business. Published in March 2024.

Broadly, IT service management refers to the way in which IT services are planned and delivered to end users within an organization. This software category covers a wide range of products, with different products focusing on different aspects of ITSM, such ...

FREE DOWNLOAD

AlertOps Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Firewall
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Scheduling
  • SEO
  • Third-Party Plugins/Add-Ons
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Network Traffic Monitoring
  • Network Visualization
  • Network Device Performance Monitoring
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum
AlertOps Pricing

AlertOps Pricing Plans

Starter Pack

Free
  • Easy on-call scheduling, unlimited API calls, enriched alerts & online help

Standard

$5.00
1 user(s) / month
  • Alerting and on-call scheduling for small teams (up to 10 users)

Premium

$15.00
1 user(s) / month
  • Advanced incident response automation for teams

Enterprise

$23.00
1 user(s) / month
  • Major incident management for enterprise needs

Plans starting from: $15.00/month Credit card required: N/A

AlertOps FAQs

What is AlertOps generally used for?

This service is generally used for major incident management needs as well as for communicating and collaborating. Specifically, with on-call scheduling, you can reduce your MTTR drastically.

Does AlertOps offer multi-user capability (e.g. teams)?

AlertOps offers multiple user capability as it is a pay per user service. In AlertOps you can have both individuals and teams that you could have join a conference bridge. Additionally you are able to assign users to different levels of security such as Tier 2, Tier 1, or manager.

Does AlertOps offer an API?

Yes, we offer both an Open General REST API and an Email API.

Does AlertOps offer guides, tutorials and or customer support?

We have documentation that is easy to access on the website. Additionally, AlertOps has instructional videos. AlertOps offers live demos and a 14 day free trial. For additional support, we also are always on email and chat on Intercom.

What are some applications AlertOps is commonly used in tandem with?

This service is commonly used in tandem with monitoring tools and service desk / help desk tools.

Who are the main user groups of AlertOps?

The main user groups of this service are IT team members, DevOps team members, and Incident Management team members. These teams are regularly part of enterprises and sometimes SMB's as well.

Does AlertOps integrate with any other apps?

AlertOps integrates with over 100 other apps including: JIRA, ServiceNow, HipChat, Slack, AWS, DataDog, BMC RemedyForce, Nagios, NewRelic and Splunk.

What platforms does AlertOps support?

AlertOps is a web based platform that also has an android and an iOs mobile app.

AlertOps Competitors AlertOps Alternatives

AlertOps Alternatives & Competitors

Jira Service Management
Jira Service Management
  103 87/100
IT Service Management (ITSM) Software
SysAid
SysAid
  570 89/100
IT Service Management (ITSM) Software
ServiceNow
ServiceNow
  806 89/100
IT Service Management (ITSM) Software
GLPI
GLPI
  29 90/100
IT Service Management (ITSM) Software
Datto RMM
Datto RMM
  22 89/100
IT Service Management (ITSM) Software
ServiceDesk Plus
ServiceDesk Plus
  660 89/100
IT Service Management (ITSM) Software

AlertOps User Reviews

No user reviews yet.
Rate this app or be the first to review it!
Page last modified:
Back to top