AI Service Desk

What is AI Service Desk?

AI help desk that automates operations and support for IT and HR, making businesses successful by offering self-service resolutions

Aisera is the first of its kind to provide a proactive, personalized, and predictive AI-driven Service Management (AISM) solution that is purpose-built to automate tasks and actions for IT, HR, Facilities, and Customer Service. Aisera's next-generation AI Service Desk works with existing service desk solutions to deliver an end-to-end AI Service Experience for employees and customers. The AI Service Desk provides omnichannel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests and automate the resolution of tasks and actions.

Compare AI Service Desk

AI Service Desk Awards

AI Service Desk currently scores 89/100 in the IT Service Management (ITSM) category. This is based on user satisfaction (90/100), press buzz (48/100), recent user trends (falling), and other relevant information on AI Service Desk gathered from around the web.

The score for this software has improved over the past month. What is this?

aisera.com

Regional Restrictions: Only available in United States of America

IT Service Management (ITSM) Market Radar

AI Service Desk Product Overview

1000+ pre-trained workflows for task automation
200+ integrations to ticketing, knowledge, and IAM systems
Conversational AI with 1B+ intents
Auto-classification and routing through TicketIQ
Next-best actions for agents to resolve tickets

Languages Supported: English

Regional Restrictions: Only available in United States of America

IT Service Management (ITSM) Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select IT Service Management (ITSM) software for business. Published in April 2024.

Broadly, IT service management refers to the way in which IT services are planned and delivered to end users within an organization. This software category covers a wide range of products, with different products focusing on different aspects of ITSM, such ...

FREE DOWNLOAD IT-Service-Management-(ITSM)-Software-Buyer-Guide-2018.pdf

AI Service Desk Features

2-Factor Authentication
A/B Testing
Analytics
Anti-Virus
API
Batch Permissions & Access
Big Data
Calendar Management
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Mining
Data Visualization
Email Integration
External Integrations
Forecasting
Lead Management
Lead Scoring
Multi-User
Notifications
Password & Access Management
Project Management
Scheduling
SEO
Third-Party Plugins/Add-Ons
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Sentiment Analysis
Cloud Deployment
Local Deployment
Optimized Search Processing
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum

AI Service Desk FAQs

What are some applications AI Service Desk is commonly used in tandem with?

AI Service Desk ingrates with Freshdesk, Zendesk, ServiceNow, Cherwell, Salesforce, Atlassian Jira Align (formerly AgileCraft)

Does AI Service Desk offer guides, tutorials and or customer support?

Yes

Does AI Service Desk integrate with any other apps?

Yes

Does AI Service Desk offer multi-user capability (e.g. teams)?

Who are the main user groups of AI Service Desk?

IT, HR, Facilities, and Customer Service

AI Service Desk Alternatives

AI Service Desk Alternatives & Competitors

AI Service Desk was submitted by Aisera MarketingOps from Aisera

Page last modified: April 22, 2024 19:06

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