"AI help desk that automates operations and support for IT and HR, making businesses successful by offering self-service resolutions"
Aisera is the first of its kind to provide a proactive, personalized, and predictive AI-driven Service Management (AISM) solution that is purpose-built to automate tasks and actions for IT, HR, Facilities, and Customer Service. Aisera's next-generation AI Service Desk works with existing service desk solutions to deliver an end-to-end AI Service Experience for employees and customers. The AI Service Desk provides omnichannel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests and automate the resolution of tasks and actions.
Regional Restrictions: Only available in United States of America
200+ pre-trained workflows for task automation
100+ integrations to ticketing, knowledge, and IAM systems
Conversational AI with 50M+ entities
Auto-classification and routing through TicketIQ
Next-best actions for agents to resolve tickets
Product recommendations, vendor rankings, market overview and tips on how to select IT Service Management (ITSM) software for business. Published in September 2020.
Broadly, IT service management refers to the way in which IT services are planned and delivered to end users within an organization. This software category covers a wide range of products, with different products focusing on different aspects of ITSM, such ...FREE DOWNLOAD IT-Service-Management-(ITSM)-Software-Buyer-Guide-2018.pdf
AI Service Desk ingrates with Freshdesk, Zendesk, ServiceNow, Cherwell, Salesforce, Atlassian Jira Align (formerly AgileCraft)
IT, HR, Facilities, and Customer Service