AI Service Desk


What is AI Service Desk?

"AI help desk that automates operations and support for IT and HR, making businesses successful by offering self-service resolutions"

Aisera is the first of its kind to provide a proactive, personalized, and predictive AI-driven Service Management (AISM) solution that is purpose-built to automate tasks and actions for IT, HR, Facilities, and Customer Service. Aisera's next-generation AI Service Desk works with existing service desk solutions to deliver an end-to-end AI Service Experience for employees and customers. The AI Service Desk provides omnichannel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests and automate the resolution of tasks and actions.


AI Service Desk scored 75/100 in the IT Service Management (ITSM) category. This is based on press buzz (37/100), recent user trends (falling), and other relevant information on AI Service Desk gathered from around the web.

The score for this software has improved over the past month. What is this?


AI Service Desk Awards

AI Service Desk Quality Choice Badge 2020 AI Service Desk Trusted Vendor Badge 2020 AI Service Desk Happiest Users Badge 2020

Regional Restrictions: Only available in United States of America

  • AI Service Desk

IT Service Management (ITSM) Market Radar

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AI Service Desk Product Overview

  • 200+ pre-trained workflows for task automation

  • 100+ integrations to ticketing, knowledge, and IAM systems

  • Conversational AI with 50M+ entities

  • Auto-classification and routing through TicketIQ

  • Next-best actions for agents to resolve tickets


Languages: English
Regional Restrictions: Only available in United States of America

IT Service Management (ITSM) Software Buyer Guide 2020

Product recommendations, vendor rankings, market overview and tips on how to select IT Service Management (ITSM) software for business. Published in September 2020.

Broadly, IT service management refers to the way in which IT services are planned and delivered to end users within an organization. This software category covers a wide range of products, with different products focusing on different aspects of ITSM, such ...

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AI Service Desk Features

  • 2-Factor Authentication
  • A/B Testing
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Big Data
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Mining
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Scheduling
  • SEO
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management
  • Click-to-Dial
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Sentiment Analysis
  • Cloud Deployment
  • Local Deployment
  • Optimized Search Processing

AI Service Desk FAQs

What are some applications AI Service Desk is commonly used in tandem with?

AI Service Desk ingrates with Freshdesk, Zendesk, ServiceNow, Cherwell, Salesforce, Atlassian Jira Align (formerly AgileCraft)

Does AI Service Desk offer guides, tutorials and or customer support?

Yes

Does AI Service Desk integrate with any other apps?

Yes

Does AI Service Desk offer multi-user capability (e.g. teams)?

No

Who are the main user groups of AI Service Desk?

IT, HR, Facilities, and Customer Service

AI Service Desk Alternatives

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