FastSpring

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What is FastSpring?

FastSpring is the trusted full-service ecommerce partner for companies that sell software around the world.

FastSpring—your full-service ecommerce partner.

FastSpring is the trusted ecommerce partner for companies that sell software around the world. With FastSpring’s full-service ecommerce solution, you can sell more, compete big, and stay lean. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with an office in Amsterdam.



FastSpring currently scores 90/100 in the eCommerce Solutions category. This is based on user satisfaction (90/100), press buzz (58/100), and other relevant information on FastSpring gathered from around the web.

The score for this software has declined over the past month. What is this?
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FastSpring Review

Editors' Review by the eCommerce Solutions Software Review Team

FastSpring is an eCommerce solution designed to help businesses manage payments, subscriptions, compliance, risks, billing, checkout processes, and tax collection on a centralized platform. This solution allows businesses to sell software, SaaS solutions, and subscription services; create custom checkout procedures and send out automated reminders to their clients using the store builder library; tailor the platform’s language according to the target customers’ location; and customize the pricing plans to include free trials, different billing options, and discounts.

FastSpring complies with GDPR and other regulatory standards to make payment processes simpler and keep businesses from having to handle payments. Plenty of FastSpring’s features include automation to eliminate human error from the equation.

FastSpring Features

FastSpring handles the complexity of managing an eCommerce website to let businesses focus on their strengths. The different features that FastSpring has that are instrumental in streamlining eCommerce site management are the following:

Global payments

Using FastSpring allows businesses to get more revenue regardless of what software they sell. This is thanks to the platform’s localized payment methods and currencies that accept payments from dozens of global payment methods, intelligent payment routing to specific payment gateways, subscription management tools to manage payment processing, and global tax collection and remittance.

Businesses will get more than just a global payments solution when using FastSpring since it is also a merchant of record. FastSpring processes payments, delivers revenue, collects and remits sales taxes, manages subscriptions, increases approval rates, monitors fraud, keeps companies compliant with relevant regulations, and responds to sales tax and VAT-related audits. Using this solution, the burden of handling taxes and compliance is lifted, freeing up users and letting them focus on core processes.

Flexible subscription management

FastSpring delivers a wide range of subscription management tools to set up trial periods, proration, billing intervals, and more to manage recurring subscription plans. This helps businesses have a flexible billing solution to configure renewals as automatic, managed, or manual. FastSpring can automate failure handling, notifications, and retries to remove human error, automatically notify subscribers with certain information regarding their subscriptions, remind them to re-subscribe, and send alerts in case of failure.

FastSpring also allows users to manage free trials without collecting a customer’s payment information at sign-up. This is necessary to keep users from being discouraged from using the free trial since they’ll more likely feel that they can quit at any time.

Additionally, businesses can easily set up billing subscriptions with a few clicks without coding. When more control is needed, users can resort to a subscription API and webhook library.

Branded checkout

Users will be able to create a modern and branded checkout experience that can help drive conversions, increase transaction successes, and boost revenue. Checkouts can be embedded directly into a webpage or integrated into the website so that the checkout pops up. It is also possible to set up a storefront to redirect customers to a FastSpring-hosted store and a Store Builder Library that simplifies building, implementing, and customizing checkout flows to reduce shopping cart abandonment.

Tax management

FastSpring collects and remits sales to ensure that businesses remain compliant with tax laws by automatically collecting and remitting sales taxes and VAT for every purchase made on the platform. This also files all necessary tax returns to take the responsibility away from the employees.

Risk management

FastSpring expands a company’s global footprint by preventing fraud, managing chargebacks, and complying with relevant regulations. This solution conducts risk analysis through both AI and machine learning and blocks transactions in areas where companies are not allowed to do business.

Businesses using FastSpring will also be able to comply with different regulations, including GDPR, CCPA, and PCI DSS. FastSpring also manages chargebacks as a built-in feature.

Digital invoicing

Invoicing becomes seamless with FastSpring as the platform’s Digital Invoicing feature helps simplify billing, increase visibility into sales assets, and communicate pricing and order information to prospects. Users will be able to speed up B2B sales cycles and create better user experiences with self-serve quotes.

Interactive quotes

The Interactive Quotes feature shortens the sales cycle and simplifies pricing conversations. The quotes can be customized to include feature descriptions, specific sub-features of a main feature, and add-ons to plans to provide custom packages to prospects.

Reporting and analytics

Users will have access to a dashboard they can use to understand the impact and performance of their products and services. Built-in widgets that show transaction rates, refund rates, and net sales provide more valuable information to see the sales contributions of each product. The dashboard also provides information on a company’s finances, a breakdown of each product’s total earnings, and all KPIs at a glance.

FastSpring’s reporting and analytics function eliminates the need to use disparate systems and allows users to see custom data views and check the product-business impact in one place.

FastSpring Features

FastSpring Benefits

Businesses that use FastSpring will be able to streamline their payment processing and automate calculations, collections, and remittances. Using FastSpring provides plenty of benefits to businesses, including the following:

Compliance with regulations

FastSpring is compliant with different regulations, including GDPR, CCPA, and PCI DSS. FastSpring can conduct business with EU-based customers, collect, use, and retain personal information according to the EU-US Privacy Shield Framework, locate and serve personal information about California residents upon request, and protect a company’s data regardless of where their shop is and what channel they use.

FastSpring complies with various regulations, and using it can keep businesses from having to worry about actively complying as the solution can obtain explicit content to access an EU resident’s PII.

Automated aspects of online selling

Businesses will be able to take advantage of FastSpring’s automated functionalities to cut down on human errors and streamline processing. Businesses won’t need to hire multiple employees to handle tax calculations, as the platform will do it for them during the checkout process. The other aspects that are automated include payment processing, subscription management, and compliance.

Multi-currency support

FastSpring supports over 20 different currencies, allowing businesses to sell their products and services globally. This is even more possible thanks to the automated tax calculations that happen at checkout, which means users will continue to comply with tax requirements regardless of where the customers are.

FastSpring also supports a wide range of payment options, which include debit cards, credit cards, PayPal, and Apple Pay.

Advanced customization

Businesses will be able to tailor the platform to meet their specific needs and customize checkouts to have embedded, popup, or web storefront checkouts. It is also possible to customize the checkout with the business’s branding and web design theme, add custom fields, and set up custom shipping and tax rules.

Other customization options available to users include different integrations, including Nalpeiron, WordPress, Impact, Google Tag Manager, Google Analytics, Zapier, Mailchimp, FastSpring Extended Download Service, FastSpring Shipping Fee Calculator, UpSellit, and Cryptolens.

FastSpring Pricing

FastSpring does not provide any information on the cost of the platform. It is necessary to contact the sales team to get pricing information. A free trial is available for new users, but there are no details on how long the free trial lasts.

FastSpring does not add any fees for each feature used on the platform, and users only need to pay the flat rate to take advantage of the platform’s features. FastSpring works on a revenue-sharing model, and all fees vary depending on the transaction volume moved through the platform.

Conclusion

Using FastSpring allows many users to have a comprehensive eCommerce solution to help sell products and services online using its suite of features. The process is streamlined thanks to the automation functionalities present within FastSpring, and human error is significantly reduced thanks to this. This platform is also designed for non-technical users, so new ones will be able to start using the solution seamlessly.

Businesses will grow as they enjoy market freedom through a global payment platform that supports a wide range of currencies, payment methods, subscription types, buying motions, pricing and packaging options, and tax compliance requirements. The customization options available to users include industry-leading webhooks, APIs, and no-code customization to create seamless customer experiences on trials, checkouts, fulfillments, and subscriptions. Companies will also be able to enjoy peace of mind as their payment services, taxes, and hands-on support options are fully managed by the platform.

Using FastSpring helps businesses streamline online sales processes and increase conversions while ensuring that they constantly meet industry standards for data protection and tax compliance. This platform helps users gain insight into which products and services work, provides a fully branded and tailored online sales experience, manages taxes automatically, and manages flexible subscriptions to also automate message alerts and notifications. Thanks to these features and the varying fees that are dependent on transaction volume, FastSpring can be an ideal solution for many businesses’ eCommerce operations.

eCommerce Solutions Market Radar

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FastSpring Product Overview


Languages Supported: English

eCommerce Solutions Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select eCommerce Solutions software for business. Published in March 2024.

Different types of eCommerce solutions are suitable for different types of businesses. Some common types include enterprise, hosted and open source solutions. Key features of eCommerce software usually focus on product catalogs, ordering systems, payment op...

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FastSpring Features

  • 2-Factor Authentication
  • A/B Testing
  • Accounts Payable
  • Accounts Receivable
  • Analytics
  • API
  • Balance Sheet
  • Batch Permissions & Access
  • Billing/Invoicing
  • Budgeting
  • Calendar Management
  • Contact Management
  • Conversion Tracking
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Expense Tracking
  • External Integrations
  • Forecasting
  • General Account Ledger
  • Inventory Tracking
  • Keyword Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-Currency
  • Multi-User
  • Notifications
  • P&L
  • Password & Access Management
  • Payment Processor
  • Payroll
  • Scheduling
  • Supplier Management
  • Tax Management
  • Third-Party Plugins/Add-Ons
  • Product Catalog
  • Shipping Management
  • Order management
  • BitCoin
  • PayPal
  • Stripe
  • SAP Integration
  • Review Monitoring
  • Payment Gateway Integration
  • Design Templates

FastSpring FAQs

What is FastSpring generally used for?

Software companies partner with FastSpring to grow their business globally. With the support of FastSpring's robust ecommerce platform, they can focus on what they do best—building great software. FastSpring manages the rest including global online payments, taxes, subscriptions, recurring billing, checkout experiences, and so much more!

Does FastSpring offer guides, tutorials and or customer support?

We pride ourselves on offering world-class customer service to our sellers and their consumers. Our global customer service team is available to support the needs of our sellers via email. We also have a robust documentation library.

Does FastSpring offer an API?

The FastSpring API is a collection of protocols you can use to automatically retrieve specific data from your FastSpring Store on demand, or to send data to your FastSpring Store—all without requiring anyone to log on to the Dashboard.

Here are just a few practical examples of ways you might take advantage of the FastSpring API:
* Creating a batch of numerous product records without using the Dashboard
* Looking up a customer's account details in real-time, on demand
* Validating a customer's access to your service based on order details
* Creating a custom order session for a specific customer that may override normal product pricing and pre-fill customer data
* Retrieving product details (description, price, image, etc.) from your FastSpring Store in real-time to populate your own web pages

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