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What is Freshservice?

"Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide."

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.

Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.

Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.

Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.


Freshservice scored 83/100 (Top 3 in IT Service Management (ITSM)) in the IT Service Management (ITSM) category. This is based on user satisfaction (86/100), press buzz (54/100), and other relevant information on Freshservice gathered from around the web.

The score for this service has improved over the past month. What is this?

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Freshservice Product Overview

  • Asset Management & Asset Discovery Includes: Assets Life cycle management; Better asset optimization; Controlling IT assets data; Discovering new assets easily.

  • Incident Management: Minimizes the impact of failures and interruptions on business operations & ensure best possible service level agreement.

  • Problem Management: Once user raises a problem, Freshservice simplifies the problem management process with a thorough problem analysis. This includes root cause analysis and analysing the impact and the symptoms of the problem in question.

  • Knowledge Base: Quick answers to all frequent queries.

  • Change Management: When it comes to tracking changes, looking up linked problems or making plans for a rollout, Freshservice makes sure that any and every task is just a few clicks away.

  • Release Management: This service makes release management as seamless as possible by equipping its users to deal with even the most unexpected of conflicts.

  • Contract Management: Easy to manage IT contracts with Freshservice.


Languages: English, German, Spanish, Portuguese, Chinese, Czech, French, Italian, Finnish, Dutch, Danish, Swedish, Indonesian, Turkish, Vietnamese, Russian, Polish, Norwegian, Slovenian, Slovak, Korean, Hungarian, Estonian, Japanese

Freshservice Features

  • 2-Factor Authentication
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Budgeting
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Scheduling
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Product Catalog
  • Call Tracking
  • Time Management
  • Click-to-Dial
  • Organization Management
  • Malware Protection
  • Shipping Management
  • Order management
  • SAP Integration
  • Bug Tracking
  • File Format Conversion

Freshservice Pricing Plans


Other pricing information:

Free: up to 3 agents; up to 100 free assets.
Blossom: $29/agent/month, billed annually.
Garden: $49/agent/month, billed annually.
Estate: $79/agent/month, billed annually.
Forest: $99/agent/month, billed annually.

Credit card required: N/A

Freshservice FAQs

Who are the main user groups of Freshservice?

The platform is most commonly used by IT admins, along with technicians and managers in businesses of all sizes.

What is Freshservice generally used for?

Freshservice is used as a cloud-based ITIL service desk solution.

What platforms does Freshservice support? (e.g. native mobile apps)

Online & native mobile apps.

Does Freshservice integrate with any other apps?

Freshservice ServiceDesk integrates with the following applications:
LogMeIn Rescue, FreshBooks, Harvest, Dropbox, Zapier, Pivotal Tracker, SurveyMonkey, Google Apps for Work, Google Calendar, JIRA.

Does Freshservice offer an API?

Freshservice ServiceDesk has an API available for use.

What are some applications Freshservice is commonly used in tandem with?

It is commonly used in tandem with: FreshBooks, Pivotal Tracker, and JIRA.

Does Freshservice offer guides, tutorials and or customer support?

It offers: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

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