A real-time online booking platform for veterinary hospitals helps automate client scheduling, registration, and intake process for vet practice, saving time and money.
Next In Line is a forward thinking technology company helping veterinary practices be more efficient, profitable and client-centric. We provide a robust online booking and client communication platform to help practices automate the registration and intake processes, relieve staff burden, generate more revenue, and improve the pet owner experience.
As an extension of your staff, our mission is to deliver you the solution that fits your needs and provides the biggest return on investment to you. We believe in helping you be more efficient, so you can focus on what truly matters: taking care of the pets.
Next In Line currently scores 66/100 (Top 3 in Veterinary Management) in the Veterinary Management category. This is based on user satisfaction (20/100), press buzz (32/100), recent user trends (falling), and other relevant information on Next In Line gathered from around the web.
| The score for this software has improved over the past month. What is this? |
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We have had so many problems with this software, there is not anything I recommend about this product.
This product has been a total nightmare for our business. We paid for some enhancements to the tune of $5,400 to accommodate our scheduling needs. It worked for a short period of time. The platform soon became very unstable. It would crash. The system would randomly shut our clinic down so it looked like we were closed. Clients would not receive email reminders so appointments would be double booked or people just wouldn’t show up. It became impossible to edit recurring schedules without it wiping out the entire schedule. Nick Kurgansky, evidently, is a one man show. He went on vacation out of the country and we had zero tech support or customer service until he got back a week later. Eventually Nick just could not fix the platform, so he rewrote the software on a new platform. He told us we needed to train on it but he had not finished writing the software. He called all of our receptionists into a meeting and showed them the administrative side of the system. All it did was confuse them because they don’t even see that part of the system. He told us he was having trouble getting it working and he would get back to us. He never did and then when our system just continued to crash, he blamed us for not moving to the new platform. When he finally showed it to us, he had ditched all of the enhancements we had paid for and he is refusing to fix anything wrong with the system he sold to us. In addition, the system is called “Next In Line” because it is supposed to have a waiting list function. This functionality has never worked. This product has literally caused us thousands of dollars in lost revenue. The staff absolutely hates it. The clients constantly complain about it. Nick has no business being in business. He does seem to care that his product is causing loss of revenue for another business. This has been going on for months and now Nick is blaming Covid 19 on his system problems. This has been going on WAY before the Covid 19 epidemic became an issue. Prior to blaming Covid 19, he would blame eVetPractice for all issues. He never owns anything. Next In Line has become so bad to deal with, that we have moved to a scheduler called EZNet Scheduler. It is actually saving us money to pay someone to double data entry into EZNet and eVetPractice than it is to allow Nick’s software to keep shutting our clinic down.
We were using it as our scheduling software for our spay/neuter clinic.
Thank you for the feedback. We are sorry that your experience did not live up to expectations or match those of other clinics who have enjoyed our platform. Integrations with practice management systems always pose challenges and we had to redo our integration with eVet for many reasons. Overall, this is a learning lesson for our team. We will use this to improve our customer support process and continue to improve our platform to ensure everyone else remains fully satisfied.
