PagerDuty

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What is PagerDuty?

"PagerDuty is an incidence response and alerting platform that works with any monitoring service."

PagerDuty is a business-class incident response service that can be integrated with ITOps and DevOps monitoring stacks for improving operational reliability and agility. It is designed to enhance the safety and performance of IT operations by reducing the disorder in the entire lifecycle.

This software is cloud-based, so its alerting and incident tracking system can be redesigned, configured, and managed from any location, as quickly as possible. There are also Android and iOS native apps in the offer. Incident alerts can be delivered via phone, email, SMS, and mobile apps, so operations teams can instantly detect, triage, and solve all issues.

Users of the PagerDuty platform make the most of its technology by enriching and aggregating events, then correlating them, and finally turning those events into actionable alerts. The popularity of this program largely comes from the simple and user-friendly interface and its ability to integrate with other business systems and applications, mainly monitoring tools and developer resources. The client base consists chiefly of SMEs, but also large brands, like Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square, and Github.


PagerDuty scored 90/100 in the IT Management category. This is based on user satisfaction (89/100), press buzz (49/100), recent user trends (rising), and other relevant information on PagerDuty gathered from around the web.

The score for this software has improved over the past month. What is this?

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IT Management Market Radar

PagerDuty Product Overview

  • Monitoring aggregation

  • Effective alerting

  • Mobile incident management

  • Escalation policies

  • On-call scheduling

  • Auto-escalation

  • International reach

  • Centrally manage incidents

  • Connect with any system

  • Incident management


Languages: English

IT Management Software Buyer Guide 2019

Product recommendations, vendor rankings, market overview and tips on how to select IT Management software for business. Published in September 2019.

Products in this software category help an organization manage its IT resources, including workstations, servers and applications. These products often include remote device management functionality, which means you can monitor and resolve any issues remote...

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PagerDuty Features

  • 2-Factor Authentication
  • Anti-Virus
  • API
  • Calendar Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Firewall
  • Google Apps Integration
  • Inventory Tracking
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Network Traffic Monitoring
  • Network Visualization
  • Network Device Performance Monitoring
Compare Pricing

PagerDuty Pricing Plans

Lite

$9.00
1 user(s) / month
  • Simple alert management & notifications
  • Unlimited notifications
  • 180+ integrations with top tools
  • Alert triage and deduplication
  • Reliable notifications & escalations
  • Mobile app for incident response
  • Knowledge base & community
  • 1 year data retention

Basic

$29.00
1 user(s) / month
  • Alert management and on-call scheduling
  • 200+ integrations with top tools
  • Incident enrichment
  • Incident urgencies
  • On-call scheduling
  • ChatOps integration
  • Unlimited access to our full featured API
  • Custom incident actions
  • Email and chat support

Standard

$49.00
1 user(s) / month
  • Best practice incident resolution at scale
  • Coordinated response
  • Incident subscription
  • Postmortems
  • Alert suppression
  • Automatic alert grouping
  • Workflow extensions
  • Time of day based urgency
  • Single sign-on
  • Teams
  • Custom permissions
  • Integration with top ITSM tools
  • System health report
  • User and team health report
  • Award winning phone, chat & email support
  • Unlimited data retention

Enterprise

$99.00
1 user(s) / month
  • Best practice incident resolution, and enterprise-wide visibility, orchestration, and support
  • Operations Command Console
  • Infrastructure Health Application
  • Stakeholder users
  • Live Call Routing
  • Designated customer success manager

Plans starting from: $9.00/month Credit card required: No

PagerDuty FAQs

Does PagerDuty integrate with any other apps?

Integrations: Ansible, Apica, App Dynamics, App Formix, Aruba, Catchpoint, Bitium, BMC Remedy, Desk.com, Flowdock, Freshservice Gitter, Glip, Demisto, Crashlyticcs, Ghost Inspector, Honeybadger, HP Sitscope, Kayako, Keynote, Intellinote, LogicMonitor, MailHop, Microsoft Azure, Monitis, Okta, Slack, Raygun, Opsee, Zapier, and Zendesk.

Does PagerDuty offer guides, tutorials and or customer support?

Support: Knowledge Base, Community Support, Email Support, Chat Support, Phone Support, and FAQs.

Does PagerDuty offer an API?

Yes, it offers REST API.

What are some applications PagerDuty is commonly used in tandem with?

It is commonly used in tandem with monitoring tools and developer resources.

What platforms does PagerDuty support?

PagerDuty is a cloud-based platform.

Who are the main user groups of PagerDuty?

Users of PagerDuty span from startups to Fortune 500 companies.

What is PagerDuty generally used for?

This service is generally used as incidence response and alerting service.

Does PagerDuty offer multi-user capability (e.g. teams)?

No.

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