Primary category: Field Service Professions Software
User Ratings: 3.8/5 (103 ratings)
Related Categories: CRM Workforce Management Payments & Invoicing
Pricing Model: trial/premium
Social Followers: 7.1k likes   1.8k followers

What is mHelpDesk?

Mhelpdesk is an advanced field service solution that allows service teams to work more productively by tracking their orders with great efficiency and issuing invoices on the fly. The workforce is monitored and managed through the field agents’ mobile devices.
It is powerful software, which supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments.
This allows field techs to access all the necessary information about a job right from their mobile device, saving time and eliminating the need to call back to the main office.

70

The Field Service Professions application mHelpDesk scored 70/100. This is based on user satisfaction (75/100), press buzz (60/100), recent user trends (falling) and other relevant information on mHelpDesk gathered from around the web.

The score for this service has improved over the past month. What is this?
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mHelpDesk Product Overview

  • Simple Scheduling: Jobs can be filled-in by the office manager who can use the corresponding tab on the main screen.

  • Job Tracking: Using the Job Tracking feature, administrators can quickly overview all job statuses with live updates from the field agents’ mobile devices, check the customer’s location and get instantly informed when a job is completed.

  • Billing and Invoicing: With Mhelpdesk’s billing and invoicing features, users can pre-fill invoices with the customer's data before the service team even reaches the customer’s location.

  • Workforce Management: Administrators know exactly where their field service teams are located at any given moment, they can efficiently manage them to meet the ever-changing demands and requirements of their customers.

  • Location Awareness: Administrators can locate all field technicians in real-time and assign them with the nearest jobs based on their geographic map location.

mHelpDesk Pricing Plans

Credit card required: N/A

Pro: $99 per month, 2 User Logins, 50 Jobs per month.
Growth: $249 per month, Unlimited Users, 250 Jobs per month.
Success: $499 per month, Unlimited Users, Unlimited Jobs.
Free 14 day trial

mHelpDesk Features, Audience & Platforms

  • Billing/Invoicing
  • Customer Management
  • History/Version Control
  • Payment Processor
  • Scheduling
  • Inventory Tracking
  • Notifications
  • Task Scheduling/Tracking
  • Calendar Management
Who uses mHelpDesk:
Personal
Freelance
Startups
SMEs
Agencies
Enterprises
Desktop Platforms:
Web App
Windows
Macintosh
Mobile Platforms:
iOS
Android
WinPhone
Blackberry

Stats & Other Information on mHelpDesk

Company Info
Founded -
Based in -
Employees -
3 Month Trend
Alexa Rank: 179584
3 Months Change: 6993
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Languages: English

mHelpDesk FAQs

Who are the main user groups of mHelpDesk?

It can be used in all service industries such as plumbers, hvac, appliance repair, IT and computer repair, pest control, electricians, landscaping, handymen, carpet cleaning, etc.

What is mHelpDesk generally used for?

This solution is used to modernize the way field service teams work and interact with their customers.

What platforms does mHelpDesk support? (e.g. native mobile apps)

Because it's a Web-based system, Mhelpdesk is readily available on any mobile device with Internet access.

Does mHelpDesk integrate with any other apps?

It integrates with: Google Maps, Google Calendar, Quickbooks.

Does mHelpDesk offer an API?

It offers an API that can be used to integrate the application with the other software tools.

Does mHelpDesk offer guides, tutorials and or customer support?

Support offered: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

mHelpDesk Alternatives

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