Mhelpdesk is an advanced field service solution that allows service teams to work more productively by tracking their orders with great efficiency and issuing invoices on the fly. The workforce is monitored and managed through the field agents’ mobile devices.
It is powerful software, which supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments.
This allows field techs to access all the necessary information about a job right from their mobile device, saving time and eliminating the need to call back to the main office.
Simple Scheduling: Jobs can be filled-in by the office manager who can use the corresponding tab on the main screen.
Job Tracking: Using the Job Tracking feature, administrators can quickly overview all job statuses with live updates from the field agents’ mobile devices, check the customer’s location and get instantly informed when a job is completed.
Billing and Invoicing: With Mhelpdesk’s billing and invoicing features, users can pre-fill invoices with the customer's data before the service team even reaches the customer’s location.
Workforce Management: Administrators know exactly where their field service teams are located at any given moment, they can efficiently manage them to meet the ever-changing demands and requirements of their customers.
Location Awareness: Administrators can locate all field technicians in real-time and assign them with the nearest jobs based on their geographic map location.
Credit card required: N/A
Pro: $99 per month, 2 User Logins, 50 Jobs per month.
Growth: $249 per month, Unlimited Users, 250 Jobs per month.
Success: $499 per month, Unlimited Users, Unlimited Jobs.
Free 14 day trial
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It can be used in all service industries such as plumbers, hvac, appliance repair, IT and computer repair, pest control, electricians, landscaping, handymen, carpet cleaning, etc.
This solution is used to modernize the way field service teams work and interact with their customers.
Because it's a Web-based system, Mhelpdesk is readily available on any mobile device with Internet access.
It integrates with: Google Maps, Google Calendar, Quickbooks.
It offers an API that can be used to integrate the application with the other software tools.
Support offered: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.