"Our interactive guides allow users to immediately operate any software without learning. Great UX during onboarding and staff training."
Userlane is a Digital Adoption Solution that automates and optimizes user onboarding and employee training. Users are guided in real-time through the actual software application they're using with interactive step-by-step, on-screen guides. Our solution essentially works as a navigation system for software applications. As a result, anybody can immediately operate any software without any previous knowledge.
Key to Userlane’s technology is interactive step-by-step guides that can be implemented on top of every existing browser-based software or e-commerce website.
These interactive guides steer users through all the steps and processes and show them where to click next in real time, exactly like GPS navigation systems in cars advise drivers turn-by-turn on how to reach their destination. This way, complex software can be easily operated without any previous knowledge, making extensive, conventional software training obsolete.
Unlike video tutorials, for example, Userlane’s technology is integrated within the software ecosystem. Users receive interactive guidance while they work in the application.
For SaaS companies, this allows them to streamline their user onboarding experience while increasing conversion, activation, and retention. Additionally, they can also use Userlane to address support tickets more effectively.
When it comes to employee training, companies can reduce training costs and implement new software more rapidly and without any resistance to change.
Userlane provides the technology to create interactive guides in minutes without any coding or changes in the underlying software. This enables our customers to implement our interactive guides without effort.
No coding required
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The interactive guides, which are developed with our technology, can be used by any company aiming to automate and optimize their user onboarding process or employee training. SaaS companies implement Userlane to onboard new users, and enterprises use our Digital Adoption Solution to train any number of employees in any browser-based software application.
Our Digital Adoption Solution is designed to maximize software adoption.
Generally speaking, we have two use cases: User Onboarding and Employee Training
Yes, we offer support via email, video calls/ telephone, and a dedicated Customer Success Team. Additionally, we offer Userlane for Userlane where we explain the creation of interactive guides with Userlane.
Yes, multiple users can create interactive guides.
As mentioned above, an integration of Userlane with services such as Zendesk, Intercom etc. is possible.
Userlane can be implemented on top of every existing web-based software or e-commerce website.
Userlane integrates with the most popular CRM systems as well as helpdesk and marketing tools.