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What is Gusto?

"Gusto is a comprehensive payroll, benefits administration, and compliance management solution."

Gusto delivers intuitive payroll, benefits, and HR solution, mainly intended for use in small businesses (10-50 employees). With this powerful platform that combines payroll, benefits administration, and core HR, it is easy for an organization to pay workers, calculate taxes, and manage health benefits.

The system features centralized online accounts, so employees are able to fill out their personal details themselves and follow all paperwork from a central dashboard. Organizations can automate payroll procedures by scheduling payments and benefits, as wells as to file all payroll taxes. It significantly saves the time needed for calculations and for assuring the HIPAA and ACA compliance.

Another significant aspect of this solutions is data analysis and reporting. Users can see reports directly on the screen instead of having to download them as CSV or PDF. Gusto seamlessly integrates with many major accounting, time and attendance, and expense systems, including FreshBooks, QuickBooks Online at Intuit, and Xero.

Gusto scored 86/100 in the Payroll Management category. This is based on user satisfaction (82/100), press buzz (57/100), and other relevant information on Gusto gathered from around the web.

The score for this software has declined over the past month. What is this?

Gusto Awards

Gusto Payroll Management Software Award 2020 Gusto Quality Choice Badge 2020 Gusto Trusted Vendor Badge 2020
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Gusto Review

Editors' Review by the Payroll Management Software Review Team

Gusto is an easy-to-navigate cloud-based human resource management software solution. It’s catered for companies looking for a professional system to track and manage their employees. This comes with a set of powerful features that not only simplifies the payroll and onboarding process but also provides integrations with other popular applications and platforms. The solutions offered in Gusto help managers and administrators when it comes to onboarding employees, automating payroll and boosting employee morale.

If you’re a small business owner and you’re looking for a smarter and better alternative to simplify payroll processing, then Gusto is one of the most viable options for you to choose from. With its administrative features, you can add crucial HR tools to your employees’ payroll. This includes health and retirement benefits.

Gusto automates the filing of payroll taxes, keeps your data synced across different platforms and provides compliance and accuracy. This lessens the amount of stress and manual effort you would normally endure during payday. Instead, you can let Gusto do the work for you but at a quicker and more accurate pace, giving you more time to focus on other administrative tasks.

Gusto Features


Gusto offers a smarter way to calculate the payroll of your employees. With its full-service payroll features, you can expect several processes to be automated and tracked. This solution automatically files payroll taxes, ensures best-in-class customer service and provides benefits and time-tracking tools.

Keeping up with tax season can be a challenge for small business owners, especially if they don’t have a proper HR department. However, Gusto is a better alternative for business owners to employ. With its centralized and integrated platform, you can expect your taxes to be filed with the right government agencies and for your employees’ benefits to be synced in with their payroll.

Benefits management

With 3,500-plus health insurance plans, business owners can pick the right ones for their employees and easily synchronize them into their payroll. This allows you to stay on top of their benefits and lessen the burden of them looking for these said benefits. One of the key roles an HR system must accomplish is ensuring its workforce is well-compensated. With Gusto’s ability to set up and manage employee benefits, you can easily stay on top of your benefits compliance.

Team management

Gusto makes it easier to manage your team through a series of tools and functionalities. From onboarding down to payroll processing, the HR team is equipped with crucial solutions to keep your employees well-compensated. Additional features include payroll benefits and a secure employee document vault.

Time tracking

The tools included under this main feature includes the ability to track hourly work, process employees’ request for PTOs and automatically calculate holidays into the payroll. Having the right time tracking tools ensures your employees that they’ll be accurately compensated. You can also synchronize your calendar with important dates and events for easy tracking and management.

Gusto hr payroll software

Gusto Benefits

An efficient time-saving solution

Manually calculating your employees’ payroll and organizing their documents is a risky and time-consuming endeavor. To avoid lawsuits and incorrect calculations, people turn to cloud-based software solutions like Gusto to stay on top of their tasks and responsibilities.

Simplified hassle-free navigation

Vital information can be found in a single, centralized location online. You don’t have to rely on documents and file cabinets just to store your employee database. With Gusto’s cloud-based software solution, you can experience a simplified and hassle-free navigation system. It becomes easier to pull out information from the cloud when it becomes necessary.

Full payroll automation

When setting up Gusto, you get to decide how your employees are paid and how their documents are handled. The entire payroll process can be set and customized to your standards. Additionally, any forms related to federal and state taxes are made available in the solution, making it easier to use for future purposes.

Gusto hr software

Gusto Pricing

Currently, Gusto offers three main pricing packages for its users. These plans differ according to the features made available. You can choose the most suitable plan for your business. With the one-month free trial, you can set up your account and run your first payroll. This allows you to check how the software solution works in real-life situations. After your trial ends, you can then sign up for any of the packages.

The differences between these plans are discussed below:


Designed for small teams who want a simple solution and an easy-to-use payroll, Core is priced at $6 per person with a $39 base price per month. Users can benefit from the most basic features offered by Gusto. This includes a full-service payroll, employee profiles, a health benefits administration and best-in-class support.


Compared to the first plan, Complete has additional tools and benefits that are most suitable for the more established businesses. This package comes with payroll and time-tracking tools, allowing you to manage your growing workforce. It also has more administrative functions such as the ability to set permissions to your users, use onboarding features and set up your own employee directory. Additionally, your employees are given a platform to request paid time off.

This package is priced at $12 per month and per person with its base price starting at $39 per month.


The last pricing package is Concierge, whose price ranges from $12 per month and per person. Its base price is set at $149 per month. It has all the features found in Core and Complete with additional ones catered for human resource and administrative benefits. This primarily includes certified HR pros and an extensive HR resource center.

Users can also add extra benefits into their solution such as 401(k)s or 529 college savings FSAs. There are no administration fees included if you want to add your workers’ comp plans and their health benefits into the payroll. Regarding the 401 (k) retirement and 529 college savings integration into your plans, you must pay certain set prices per month.

Long-term contracts are not needed in Gusto. If you’re not satisfied with the services you have, you can suspend your contract at any time.


When it comes to finding the right software solution for your business, Gusto has several features and benefits that have been designed for a bevy of industries. Its easy-to-understand interface allows small business users to automate their payroll and easily manage administrative tasks such as paying taxes and ensuring compliance. All the complications behind company processes are simplified by Gusto’s powerful features and flexible solution.

At the end of the day, Gusto is a popular and modern human resource management platform with a full-service payroll and team management tools. Users won’t have difficulty in onboarding new recruits, paying their employees’ dues and providing insurance for their workforce. Overall, this is a crucial advantage to have when you want to save time but remain efficient at the same as well.

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Payroll Management Market Radar

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Gusto Product Overview

  • Automated Taxes

  • Employee Paystub Access

  • Employee Direct Deposit

  • Employee Health Benefits

  • Workers Compensation Insurance

  • Payroll Management

  • Benefits Management

  • Compensation Management

  • Employee Database

  • Vacation Tracking

Languages: English

Payroll Management Software Buyer Guide 2020

Product recommendations, vendor rankings, market overview and tips on how to select Payroll Management software for business. Published in June 2020.

Products in this category helps simplify the process of paying an organization’s employees for the work they have completed. Typically, payroll management software assists in the task of tracking work hours, calculating salary, allowances and withholdings, ...


Gusto Features

  • 2-Factor Authentication
  • 360 Degree Feedback
  • API
  • Application Tracking
  • Attendance Tracking
  • Balance Sheet
  • Batch Permissions & Access
  • Billing/Invoicing
  • Budgeting
  • Calendar Management
  • CRM Integration
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Employee Database
  • Employee Incentive Management
  • Employee Onboarding
  • Expense Tracking
  • External Integrations
  • Feedback Management
  • Forecasting
  • Multi-Currency
  • Multi-User
  • Notifications
  • Onboarding
  • P&L
  • Payroll
  • Scheduling
  • Tax Management
  • Timesheets
  • Travel Management
  • Vacation Calendar
  • Employee Engagement
Compare Pricing

Gusto Pricing Plans


  • Full-Service Payroll
  • Employee Self Service & Profiles
  • Health Benefits Administration
  • Workers’ Comp Administration
  • Expert Support
  • $6/Employee + $39/Month


  • Employee Offers & Onboarding
  • Paid-Time-Off Requests
  • Employee Directory & Surveys
  • $12/Employee + $39/Month


  • Certified HR Pros
  • HR Resource Center
  • $12/Employee + $149/Month
  • Dedicated Support

Plans starting from: $39.00/month Credit card required: No

Gusto FAQs

Does Gusto offer guides, tutorials and or customer support?

Support: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials.

What are some applications Gusto is commonly used in tandem with?

It is commonly used in tandem with accounting software.

Does Gusto integrate with any other apps?

Integrations: Freshbooks, Xero, QuickBooks Online, QuickBooks, Aplos, TSheets, When I Work, Deputy, Ximble, Boomr Mobile Time Tracking, eBillity Time Tracker, Homebase, Expensify, Receipt Bank.

Does Gusto offer multi-user capability (e.g. teams)?


What is Gusto generally used for?

This service is generally used for payroll management.

Does Gusto offer an API?

Yes, it offers API.

Who are the main user groups of Gusto?

Main users of Gusto are small businesses with 10-50 employees.

What platforms does Gusto support?

This is a web-based software.

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Gusto User Reviews

Average User Rating:
4.1/5 based on 538 user ratings.
Your Rating:

Sentiment Scale

User Sentiment Map

The sentiment map shows a snapshot of how Crozdesk users have rated Gusto over time. It shows how existing users see Gusto with regards to its usefulness, ease of use, value for money and customer service.

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Ease of use
Value for money
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User profile picture


What do you like about Gusto?

The features are easy to use and If I want to add a new employee, I just click to set up a new employee gusto helps me step by step through everything that needs to be done. And for far cheaper than paying an accounting firm.

What do you dislike about Gusto?

Some things are a little inflexible, due to it being a piece of software rather than a service and i think their contractor system is limited and a bit expensive- I would love to add a way to be clearer about invoice numbers and other memo/description issues.

Ease of use
Value for money
Customer service
User profile picture

"A Clean UI and a Excelent work!"

// Sales Manager at ConocoPhillips

What do you like about Gusto?

The best of taste is the neat, clean and responsive user interface, your customer service team, always available with almost all the problems, the generation of payroll with the descriptive documentation makes it too good, the complete automation and the due management of parties makes the taste a pretty good software.

What do you dislike about Gusto?

I would like to see them add internal triggers and reminders if they have not already done so, so the system would notify us of employee birthdays and work anniversaries. They already have a good welcome email implemented on behalf of the new employees, so the potential is there.

What have you been using it for and what problems did Gusto solve?

With Gusto we were able to put our human resources into operation in just a couple of days with the new system. Users are happy with the ability to access their own portal and retrieve tax documents and payment receipts on their own.

Ease of use
Value for money
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"The friendliest payroll company!"

// Content Marketer at IncentFit

What do you like about Gusto?

We use Gusto for our startup and LOVE it. From the very start, on-boarding as a new employee is simple, friendly, and starts everyone off on the right foot. The software feels like I'm interacting with a very very nice HR manager who is also my friend, and that's kind of the vibe we want at our company.

The dashboard makes it easy to see your pay, benefits, and profile. It was also easy to select which benefits you want, and to change them as needed.

My favorite feature: emails that say "yay, you got paid today!" always make me smile.

What do you dislike about Gusto?

The only thing that I don't like about Gusto is that commuter benefits are handled on a separate website that requires you to create another account to manage them. I believe this is because commuter benefits are managed via a debit card? It's not a huge hassle, but it was the only part of Gusto that wasn't seamless. But really, we have very few complaints at all.

Ease of use
Value for money
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