OneDesk

croz
score 86/100

Main Category:

Other Categories:

Project Management Software, Financial Reporting Software, Attendance Tracking & Time Clock Software, Creative Project Management Software, Agile Project Management Software, IT Project Management Software

Pricing:

trial/premium, from $9.0/month

Followers:

778 followers

Suitable for:

Personal, Freelance, Startups, SMEs, Agencies, Enterprises

Native Applications:

Web App, Windows, Macintosh iOS, Android

Vendor Information:

OneDesk Software Inc

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What is OneDesk?

OneDesk is a combination of HelpDesk and Project Management in one application.

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

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OneDesk Awards

OneDesk currently scores 86/100 in the Support & Helpdesk category. This is based on user satisfaction (87/100), press buzz (45/100), and other relevant information on OneDesk gathered from around the web.

The score for this software has improved over the past month. What is this?

www.onedesk.com

Support & Helpdesk Market Radar

OneDesk Product Overview

Project Management
Customer Web Portal
Live Chat
Email Integration
Automation
Powerful Filtering System
Viewing Layouts
Team Discussion & Collaboration
Reporting
Time Tracking/Logging

Languages Supported: English

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OneDesk Features

2-Factor Authentication
360 Degree Feedback
Accounts Payable
Accounts Receivable
Analytics
API
Attendance Tracking
Balance Sheet
Batch Permissions & Access
Billing/Invoicing
Budgeting
Calendar Management
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Document Comparison
Email Integration
Employee Database
Employee Onboarding
Expense Tracking
External Integrations
Feedback Management
Forecasting
Gantt Charts
General Account Ledger
Lead Management
Lead Scoring
Multi-App
Multi-Currency
Multi-User
Notifications
P&L
Payroll
Project Management
Scheduling
Task Scheduling/Tracking
Tax Management
Third-Party Plugins/Add-Ons
Timesheets
Travel Management
Vacation & Absence Calendar
Time Management
Employee Engagement
SAP Integration
Roadmapping
Resource Management
Collaboration Support
Real-time Alerts
Workflow Management
Campaign Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum

OneDesk Pricing

OneDesk Pricing Plans

$11/user/month (monthly)

$11.00
1 user(s) / month

Full version on the software
Unlimited Projects
Unlimited Customers
Automation
Customization
Collaboration Tools: Messenger, Conversations
Customer Applications: Live chat, Portal, Knowledge base
Multiple Viewing Layouts
Filtering System

$9/user/month (yearly)

$9.00
1 user(s) / month

Full version on the software
Unlimited Projects
Unlimited Customers
Automation
Customization
Collaboration Tools: Messenger, Conversations
Customer Applications: Live chat, Portal, Knowledge base
Multiple Viewing Layouts
Filtering System

Plans starting from: $9.00/month Credit card required: No

OneDesk FAQs

What is OneDesk generally used for?

Project Management and HelpDesk

Does OneDesk offer guides, tutorials and or customer support?

Business hours ( 9-7 customer support, Monday-Friday)
YouTube: OneDesk Software
OneDesk Blog

Who are the main user groups of OneDesk?

IT companies, IT Departments, Financial Organizations, Engineering Firms, Nonprofits, Software Companies, Marketing & PR, Creative and Design Companies, Product Design & Manufacturing, Managed Service Providers, VARS & System Integrators, Consulting & Professional Services.

Does OneDesk integrate with any other apps?

OneDesk has a series of inbuilt integrations such as Box, Dropbox, FreshBooks, MailChimp, Okta, Trello, Quickbooks, Visual Studio, WordPress, Azure Active Directory and Zapier plugin which supports 2000+ applications.