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What is Back?

Back is a next-gen collaboration and automation platform that enables internal service and business operations teams to manage workplace requests in one intuitive platform.

We provide employees with an always-on concierge to get help and information from anyone and anywhere. We understand that yet another tool is the last thing employees want. That’s why Back integrates with their preferred communication channels, be it Slack or Email, so that help is available whenever and wherever it’s needed. For employees it’s a convenient way to get help. For experts in internal service teams, it’s a centralized place to manage and respond to these requests.

Back automatically answers frequently asked questions that don’t require experts’ involvement, saving you valuable time.

Employees always know what’s happening and who’s taking care of their issue. Updates are sent to them via the channel they used to create the request.

Track and show the time you and your team spend on resolving requests. Identify trends to proactively improve internal processes.

We connect with your HR system to have employee data at your fingertips when you need it. No need to switch between apps anymore.



Back currently scores 77/100 in the Support & Helpdesk category. This is based on user satisfaction (100/100), press buzz (38/100), recent user trends (falling), and other relevant information on Back gathered from around the web.

The score for this software has improved over the past month. What is this?
backhq.com

Regional Restrictions: Available worldwide

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Back Product Overview


Languages Supported: English
Regional Restrictions: Available worldwide
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Support & Helpdesk Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in March 2024.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...

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Back Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Budgeting
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • Expense Tracking
  • External Integrations
  • File Sharing
  • File Transfer
  • Gantt Charts
  • History/Version Control
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Scheduling
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Time Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Resource Management
  • Collaboration Support
  • Real-time Alerts
  • Process Modeling
  • Process Reporting
  • Workflow Management
  • Access Management
  • Status Notifications
  • Reports
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Back FAQs

Does Back offer guides, tutorials and or customer support?

Back offers FAQs, online support, phone support and video tutorials.

What platforms does Back support?

Online & native mobile apps.

What is Back generally used for?

Back is used for collecting, collaborating on and automating employee requests.

Does Back offer multi-user capability (e.g. teams)?

Yes

Does Back integrate with any other apps?

Back integrates with Gmail, Slack and Personio.

What are some applications Back is commonly used in tandem with?

Back is commonly used in tandem with Slack, Gmail, Jira and HRIS (such as Personio).

Does Back offer an API?

Yes

Who are the main user groups of Back?

The platform is most commonly used by HR, IT and office management teams in fast-growing businesses with 50 to 5,000 employees.

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