Back is a next-gen collaboration and automation platform that enables internal service and business operations teams to manage workplace requests in one intuitive platform.
We provide employees with an always-on concierge to get help and information from anyone and anywhere. We understand that yet another tool is the last thing employees want. That’s why Back integrates with their preferred communication channels, be it Slack or Email, so that help is available whenever and wherever it’s needed. For employees it’s a convenient way to get help. For experts in internal service teams, it’s a centralized place to manage and respond to these requests.
Back automatically answers frequently asked questions that don’t require experts’ involvement, saving you valuable time.
Employees always know what’s happening and who’s taking care of their issue. Updates are sent to them via the channel they used to create the request.
Track and show the time you and your team spend on resolving requests. Identify trends to proactively improve internal processes.
We connect with your HR system to have employee data at your fingertips when you need it. No need to switch between apps anymore.
Back currently scores 77/100 in the Support & Helpdesk category. This is based on user satisfaction (100/100), press buzz (38/100), recent user trends (falling), and other relevant information on Back gathered from around the web.
The score for this software has improved over the past month. What is this? |
Regional Restrictions: Available worldwide
Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in March 2024.
No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...
FREE DOWNLOAD Support-&-Helpdesk-Software-Buyer-Guide-2018.pdfBack offers FAQs, online support, phone support and video tutorials.
Online & native mobile apps.
Back is used for collecting, collaborating on and automating employee requests.
Yes
Back integrates with Gmail, Slack and Personio.
Back is commonly used in tandem with Slack, Gmail, Jira and HRIS (such as Personio).
Yes
The platform is most commonly used by HR, IT and office management teams in fast-growing businesses with 50 to 5,000 employees.