SurveyMonkey

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What is SurveyMonkey?

"SurveyMonkey is an online survey creation platform."

SurveyMonkey provides customizable online surveys, in two versions: free, with survey creation capability, and paid, with back-end features, such as sample selection, bias elimination, and data representation.

The main purpose of this platform is to help its users make better decisions. It generates a positive experience for both survey creators and for the targeted audience. DYI researchers can perform data analysis, helping business owners in brand management, and consumer-focused marketing.

The intuitive interface makes it easy to create professional surveys, which can be emailed or posted on social media. Busines users get real-time customer satisfaction data - a key basis for improving their products or services - and can also learn about their employee engagement, or market trends.


SurveyMonkey scored 84/100 in the Survey & Polling category. This is based on user satisfaction (75/100), press buzz (70/100), and other relevant information on SurveyMonkey gathered from around the web.

The score for this software has declined over the past month. What is this?


SurveyMonkey Awards

SurveyMonkey Survey & Polling Software Award 2020 SurveyMonkey Feedback Management Software Award 2020 SurveyMonkey Quality Choice Badge 2020 SurveyMonkey Trusted Vendor Badge 2020
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SurveyMonkey Review

Editors' Review by the Survey & Polling Software Review Team

SurveyMonkey is an effective survey platform designed to help businesses gather information and data. You can use the platform for customer or employee feedback, satisfaction surveys, market research and competitive analysis. SurveyMonkey makes the creation of surveys for specific target audiences and the management and curation of the data quick and easy for users.

SurveyMonkey Features

SurveyMonkeys many features include:

Professionally-made survey designs

Users are given unlimited surveys and questions with SurveyMonkey and allow for total control on what their surveys will look like, as well as being able to add Logos, fonts and thank-you pages. You can also use questions created by experts and ready-made survey templates to get you started. Users of the platform can use SurveyMonkey Genius to gauge the success rate of your surveys.

Data analysis tools

SurveyMonkey offers deep data analysis tools to help find trends in your real-time results, compare answers within the data and use custom filters to generate custom reports. Additionally, this feature lets you manage your surveys on mobile, where you can customize, send and analyze the surveys.

Collaboration and sharing options

Team collaboration tools are implemented in SurveyMonkey, where you can fill out surveys and send them across different departments in your organization using one account. This allows for greater collaboration and productivity between teams when working with data.

SurveyMonkey homepage

SurveyMonkey Benefits

SurveyMonkey offers many benefits on its platform, including:

Design tools and customization

SurveyMonkey has over 100 templates and 2,500 question types, giving you complete control over creating surveys. Whether simple or complex, you can design surveys, customize the questions, design the questions according to employee feedback, demographics, human resources and you can add logos, fonts and custom pages in your surveys.

A wider reach for your audience

With SurveyMonkey, you can create captivating surveys with visually appealing designs and easy-to-answer questions. This makes it easier for people to answer them. Once you’ve created your surveys, you can send them through different mediums on the internet, such as email, chat, social media, mobile and more.

Get the answers to your questions

SurveyMonkey provides the answers to your surveys and feedback forms in an intuitive, easy to use platform. The data is readily accessible and can be made into reports for easier access and understanding, helping you make the most of the valuable information you have compiled.

SurveyMonkey features

SurveyMonkey Pricing

SurveyMonkeys pricing plans are split between two groups— personal and business use. The difference between these two is based on collaboration features and price ranges. With the personal plan, you’re paying for the solution, whereas with the business plan since each user is charged per month. The prices rely heavily on the features found in each package. The more advanced your subscription is, the higher the prices are set.

Here are the prices for SurveyMonkey:

Personal Plans

Free

The free version has an unlimited number of surveys, a limit of 10 questions per survey, the ability to view 100 responses per survey and have three collectors per survey. This plan allows users to receive responses through web, email or social media platforms. Users also get to try out pop-up online surveys, email response tracking and mobile applications for both iOS and Android.

Standard monthly

The next plan is suited for those who want to try SurveyMonkeys more advanced features for a month. It’s priced at $99 and has all the survey features found in Free. With this package, users can benefit from unlimited surveys, unlimited questions per survey, an unlimited number of collectors and an increase of 1,000 responses per month.

Advantage annual

This plan is considered as the best-valued option for those who want to use SurveyMonkey at its best. Users can get unlimited offers on several features in the survey capabilities. Additionally, you can use recurring surveys and accept payments using Stripe integration. Other benefits include Kiosk Mode, an Inactivity timer and Passcode lock. These last two features keep your surveys running and secure. This plan is priced at $32 per month. Overall, you’ll pay $384 per year.

Premier annual

The last package under the personal plan is priced at $99 per month or $1,188 per year. It has everything the previous plan offers but with more advanced options in creating surveys. Users can use multilingual surveys, advanced survey logic (this feature lets you track data about your respondents) and block randomization with blocks referring to groups of pages.

Business Plans

The plans categorized under Business are catered for enterprises and organizations. It features a multitude of team collaboration, team management and administrative tools in its suites. The prices are also set for each user per month. All the plans have unlimited survey capabilities, making it perfectly suitable for businesses with large-scale respondents.

Team advantage

This plan is priced at $25 per user and per month. Businesses can start with three users. While you can benefit from unlimited survey functionalities, advanced options such as white label surveys, survey completion redirect and custom subdomain aren’t available.

Team premier

Priced at $75 per user and per month, team premier has more options in terms of customization and branding, analysis reporting and survey building.

Enterprise

The last plan, Enterprise, doesn’t have a fixed price. Instead, users need to contact the sales team for a final quotation. It has powerful administrative tools, all advanced collaboration features and integrations with other popular applications and platforms.

Conclusion

Overall, SurveyMonkey is a powerful tool to help gather helpful insights, customer data, feedback and employee and customer satisfaction. With the valuable information and data you’ve collected, you can focus on using the feedback to improve products and enhancing relationships with customers. SurveyMonkeys additional features, such as professional-made surveys, deep data analysis and collaboration tools are designed to help you make sense of people’s voices and opinions and the data most effectively for your business.

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Survey & Polling Market Radar

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SurveyMonkey Product Overview

  • Survey Templates

  • Skip Logic

  • Answer Validation

  • Customizable Survey Links and Design Themes

  • Export Results to Excel and PDF

  • Custom Branding

  • Reach the Right People

  • Email Distribution


Languages: English, Spanish, Portuguese, German, Dutch, French, Russian, Italian, Danish, Swedish, Chinese, Japanese, Korean, Turkish, Norwegian, Finnish

Survey & Polling Software Buyer Guide 2020

Product recommendations, vendor rankings, market overview and tips on how to select Survey & Polling software for business. Published in June 2020.

Software in this category creates and runs surveys and often also analyzes the survey results. Businesses can leverage this software to recognize customer pain points, identify strengths and weaknesses, and common patterns. Some advanced software features o...

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SurveyMonkey Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Click-to-Dial
  • Review Monitoring
  • Template Designer
  • Net Promoter Score
Compare Pricing

SurveyMonkey Pricing Plans

Basic

Free
  • Unlimited Surveys
  • 10 Questions per Survey
  • 100 Monthly Total Responses
  • 24/7 Customer Support via Email
  • Team Accounts & Tools
  • Quizzes

Standard

$39.00
Monthly Subscription
  • 1,000 Monthly Responses
  • Unlimited Questions per Survey
  • Customized Surveys
  • Data Exports
  • Survey Analysis

Advantage

$560.00
Yearly Subscription
  • Unlimited Responses
  • 2 Users Total - All Team Tools
  • Advanced Data Exports
  • Customized Survey Experience
  • Survey Logic
  • Advanced Survey Analysis
  • Multilingual Surveys
  • SurveyMonkey Industry Benchmarks

Premier

$1.19
Yearly Subscription
  • Advanced Survey Logic
  • White Label Surveys

Plans starting from: $39.00/month Credit card required: No

SurveyMonkey FAQs

Who are the main user groups of SurveyMonkey?

Users of SurveyMonkey are SMEs, large enterprises, startups.

Does SurveyMonkey offer an API?

Yes, SurveyMonkey offers REST-based API.

Does SurveyMonkey integrate with any other apps?

Integrations: Slack, Salesforce Sales Cloud, MailChimp, Trello, HubSpot Marketing, Peek Pro Tour Operators, HubSpot CRM, TeamSupport.com, Zoho CRM, Wrike, Zapier, Hootsuite, Infusionsoft, Freshdesk, SharpSpring, Hatchbuck, Arlo Training & Event Software, QuickTapSurvey, ClicData, ActiveCampaign.

Does SurveyMonkey offer multi-user capability (e.g. teams)?

Yes, there is multi-user capability offered.

What are some applications SurveyMonkey is commonly used in tandem with?

This serviced is commonly used in tandem with CRM and analytics tools.

Does SurveyMonkey offer guides, tutorials and or customer support?

Support: Tips, Help Center.

What is SurveyMonkey generally used for?

This service is generally used for online surveys creation.

What platforms does SurveyMonkey support?

This is a web-based service, with Android and iOS native apps offered.

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SurveyMonkey User Reviews

Average User Rating:
3.77/5 based on 1151 user ratings.
Your Rating:

Sentiment Scale
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User Sentiment Map

The sentiment map shows a snapshot of how Crozdesk users have rated SurveyMonkey over time. It shows how existing users see SurveyMonkey with regards to its usefulness, ease of use, value for money and customer service.

Overall
9.1/10
Arrow Left Recent Older Arrow Left
Usefulness
9.6/10
Ease of use
9.6/10
Value for money
8.4/10
Customer service
8.9/10
User profile picture

"Awesome survey and feedback tool"


What do you like about SurveyMonkey?

Creating surveys and questionnaires on survey monkey takes a few minutes because it is easy to use. It brings all necessary features for customising the surveys in one place to make sure that we get the look that we want. Immediately it allows us to deploy our surveys to clients after creation. Great enough it integrates well with our system system that our feedback surveys are sent automatically to clients when the system registers a customer interaction with us. Feedback from our surveys comes in real time and the results update themselves to match current feedback. It allows us assign complaints to different departments automatically too. The surveys present themselves in an easy to answer manner making us to get great feedback within a short period of time.

What do you dislike about SurveyMonkey?

It presents great advancement in feedback collection but sometimes it flips question order in the surveys and sometimes it scrolls to the first question instead going to next question in the survey.

What have you been using it for and what problems did SurveyMonkey solve?

We use it to do market research on our products and to collect feedback from clients that we have interacted with. Everything is automated and it helps us to achieve more goals than before.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Audacious and excellent tool in conducting surveys"


What do you like about SurveyMonkey?

What I like most about this program is that it fits the functions I need for my work, it offers incomparable features with respect to the surveys, which can be easily done in real time, with complete tools and a comfortable interface. It also allows responding to comments and formulating surveys, allowing the connection between all users and making the most of all the answers.

What do you dislike about SurveyMonkey?

What I do not like about this program is its price, it does not adjust to our ability to pay, although it is an excellent and complete tool that has characteristics that complement our work at 100 percent. Get premium packages It's a bit expensive for us.

What have you been using it for and what problems did SurveyMonkey solve?

It has helped me a lot to get surveys of real people and at the right time, to be able to act in my company, on what things I should improve and what things I am doing wrong with respect to the products we offer. In this way, we automate the work, we obtain guides directly from our clients and we manage to control all our work on a large scale.

4/5
Usefulness
5/5
Ease of use
3/5
Value for money
5/5
Customer service
User profile picture

"Best survey software "


What do you like about SurveyMonkey?

What I like most about SurveyMonkey is how easy it is to use and how you can create surveys without needing any experience. It has a nice UI and offers various designs for the paid version. SurveyMonkey is one of the leading survey platform out there

What do you dislike about SurveyMonkey?

SurveyMonkey is a little expensive and lacks features and themes. Wish they could improve on their design and templates

What have you been using it for and what problems did SurveyMonkey solve?

I have been using SurveyMonkey to create surveys for my company’s client to collect feedback from customers on how to improve the services provided by our organization

5/5
Usefulness
5/5
Ease of use
4/5
Value for money
5/5
Customer service
User profile picture

"A software that everyone should use"


What do you like about SurveyMonkey?

The templates are amazing; I think it's one of my favorite things in the software. Absolutely everything is customizable which leaves the doors open for creativity to enter in. I can always make my surveys look professional, even if I don't know much about design, because the templates are easy to customize and edit the way I want to.
Results are in real-time, and we can keep track of them whenever we want. The dashboard and general interface is easier to browse and has a minimalistic touch to it, which I like a lot. The analytics features always seem to improve as time passes, making it more simpler to look through them, but without erasing all the deeper data that we need.

What do you dislike about SurveyMonkey?

Price is high depending on what you choose, what are your needs and other variants. It's one of my favorite softwares, but it can be denied that the cost can get very pricey.

What have you been using it for and what problems did SurveyMonkey solve?

I think that this is a great and benefitial way to collect data from workers. There are a bunch of projects that we need to launch and SurveyMonkey makes it easier to know what options should we root for and what should we not do. We can later save this for analyzing, which is great with this software, since it sorts everything into different forms of analysis and we can get a better understanding of what happened in the survey.
SurveyMonkey is overall a software that benefits me and the company I work for by giving us a tool that can complement our projects by helping us get feedback in an easy way.

5/5
Usefulness
5/5
Ease of use
4/5
Value for money
5/5
Customer service
User profile picture

"Excellent business or personal tool."


What do you like about SurveyMonkey?

I have been in the world of surveys for a while, however, I have known some good ones in this Survey Monkey, it is an excellent tools to improve and give a good opinion; so to speak, the main one would be "perfect survey monkey", of course they are not paid by survey, but sometimes they are. But the important thing is that this page helps us start in this world by giving us points or pages to advance the survey, in addition to the best that works on Windows even on iOS.
In a nutshell it is excellent to give your opinion or to learn to give your opinion.
This is not here, survey monkey offers the service of doing one or several surveys, what is this for? It is ideal for a new company that wants to start and would like opinions of how to improve, to achieve success, of course for our surveys to reach others it is necessary to pay a monthly payment of $ 40 for that. You can also add incentives to receive clearer answers.
In my opinion it is a complete page for both person and company.

What do you dislike about SurveyMonkey?

Ok, the only tedious or annoying thing, for A person would be the part of which there is no remuneration for doing the surveys, as I said earlier they are few, but they pay you for vouchers or offers, so survey monkey only help you to gain learning and complete Properly polls.
For the negative thing, Membership though, it is necessary for survey monkey to be more effective, I think it is expensive since it should also add some remuneration if desired, but, it would be part of the membership, that is why very few do.
Membership would be a negative point.

What have you been using it for and what problems did SurveyMonkey solve?

problem solved, I needed to do a survey to help people get to know new laptop dell and I needed their opinion, I was somewhat tangled, due to the tools it has, I communicated with support, it does not have online chat so you must communicate by email doubts, but still the answer was effective. The support helped me a lot and all kindly, they are good at customer service, although they can improve with an online chat is fine.

4/5
Usefulness
3/5
Ease of use
4/5
Value for money
3/5
Customer service
User profile picture

"An Easy Way to Collect Public Input"


What do you like about SurveyMonkey?

It is easy to use on the backend and a familiar product to many survey-takers. We had no complaints about it being difficult to use. The service is also relatively inexpensive.

What do you dislike about SurveyMonkey?

The paywall can be a bit annoying. There is no way that I have been able to find to extract the data without paying for additional features. It feels a bit like my data is being held hostage, as very few people are going to back out of purchasing the software after spending so much time collecting and inputting data into the system. SurveyMonkey is set up with a feature that prevents more than one survey from being inputted from each computer. This is great if you are only doing a digital survey, but can make inputting data difficult if you are using a combination of user input and manual input of handwritten surveys. In order to enter the handwritten surveys, I had to temporarly turn off this feature, and turn it back on again once I had finished inputting.

What have you been using it for and what problems did SurveyMonkey solve?

Most recently, we used it for a resident survey on proposed changes to our municipal website. In the past, we have used it for broader citizen engagement surveys, as well as an internal employee survey. Once, we used it to compile the results of an exclusively handwritten survey. This was much easier than trying to use Excel!

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
4/5
Customer service
User profile picture

"A good option for collecting data"

// Instructional Technology Facilitator at Greenville County Schools

What do you like about SurveyMonkey?

In the pre-Google world, SurveyMonkey was a phenomenal option for building surveys and collecting data. It now faces great competition, specifically from Google Forms. SurveyMonkey is still a great, web-based option and here some reasons I enjoy the platform:
- It's quite simple to use. Very user-friendly and quick to set up. There's not much of a learning curve either.
- There are a wide variety of questions types that can be asked.
- The analysis created by the platform is very helpful. This takes away the need to build your own graphs, so this is very convenient.
- The fact that data can be exported to .CSV.
- Results are being populated in real-time - you can see immediate feedback as soon as results start to come in.
- The free version is a great for building simple, basic questionnaires.

What do you dislike about SurveyMonkey?

Here are some concerns I have with SurveyMonkey, as well as some recommendations for staying competitive:
- It would be incredible if SurveyMonkey built in a collaboration feature similar to Google Forms. At this point, only one person can create, edit, modify, etc.
- The freemium version is truly limited in certain capabilities. Free users can only include 10 questions in a survey. I get it - they are a tech company trying to make money, but 10 is a bit low. Another example is that you need a paid subscription to integrate a logo/branding.
- As indicated previously, it works for basic survey styles, but SurveyMonkey does not seem equipped to handle complex, longer questionnaires. Even though a decent amount of question types are available, a few advanced in-depth question types could be a great feature.

What have you been using it for and what problems did SurveyMonkey solve?

Building surveys and collecting and analyzing data.

5/5
Usefulness
5/5
Ease of use
3/5
Value for money
4/5
Customer service
User profile picture

"Creating surveys has never been so easy"

// Process Data Engineer(Subsurface and Wells) at Shell

What do you like about SurveyMonkey?

Creating surveys is a lot easy with survey monkey. The features and fuctionalities are icing on the cake. The tool helps us to create surveys within few minutes which used to take up a lot of time with other applications. Must have application to take feedback by creating surveys in coporate world.

What do you dislike about SurveyMonkey?

Data protection is one of the concers. I hope the data is not stored and sold to other companies. Data privacy is very important and there should be no compromise on the same.

What have you been using it for and what problems did SurveyMonkey solve?

Taking feedback is one of the way of improving business and try to understand the concerns of the people. For this reason surveys play a major role to collect data and analyse them so that concerns can be resolved. Also helps in collecting data to analyse from different perspectives.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
4/5
Customer service
User profile picture

"Survey software with great design and dashboard functionality"

// Freelance Graphic Designer at Self-employed

What do you like about SurveyMonkey?

Survey software with great design and dashboard functionality, it is by far the most advanced dashboard for creating impressive survey.
The customers seem much more pleased and the completion rate is higher than other delivery methods.

What do you dislike about SurveyMonkey?

It is good as it is complex, it can take some time to realize one but it can be custom made for every necesity.

What have you been using it for and what problems did SurveyMonkey solve?

Surveys and delivery

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
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