Primary category: Support & Helpdesk Software
User Ratings: 4.3/5 (65 ratings)
Related Categories: CRM
Pricing Model: trial/premium
Social Followers: 65.8k likes

What is Zendesk?

Zendesk provides a customer service platform designed to bring organizations and their customers closer together.

With more than 50,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages.

Zendesk is a beautifully simple customer service platform. It enables companies to provide great customer service, scale with self-service options, and differentiate with proactive engagement. The result is customer relationships that are more meaningful, personal, and productive – all at a lower cost.

88

The Support & Helpdesk application Zendesk scored 88/100. This is based on user satisfaction (86/100), press buzz (63/100) and other relevant information on Zendesk gathered from around the web.

The score for this service has improved over the past month. What is this?
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Zendesk Product Overview

  • Multi-channel support: email, web, phone, chat, social media

  • Flexible ticket management with automated workflow

  • Customer facing web interface that you can easily brand

  • Brings all your customer conversations into one place

  • Time-saving tools like ticket views, triggers, and automations

  • Robust reporting and advanced analytics

Zendesk Features, Audience & Platforms

  • Chat
  • Customer Management
  • Email Integration
Who uses Zendesk:
Personal
Freelance
Startups
SMEs
Agencies
Enterprises
Desktop Platforms:
Web App
Windows
Macintosh
Mobile Platforms:
iOS
Android
WinPhone
Blackberry

Stats & Other Information on Zendesk

Company Info
Founded 2007
Based in San Francisco
Employees 501-1000
3 Month Trend
Alexa Rank: 378
3 Months Change: 15
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Languages: English

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