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What is Zendesk?

"Zendesk is a customer service platform that brings organizations and their customers closer together. "

Zendesk provides a customer service platform designed to bring organizations and their customers closer together.

With more than 50,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages.

Zendesk is a beautifully simple customer service platform. It enables companies to provide great customer service, scale with self-service options, and differentiate with proactive engagement. The result is customer relationships that are more meaningful, personal, and productive – all at a lower cost.


Zendesk scored 84/100 in the Support & Helpdesk category. This is based on user satisfaction (80/100), press buzz (65/100), and other relevant information on Zendesk gathered from around the web.

The score for this service has declined over the past month. What is this?

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Support & Helpdesk Market Radar

Zendesk Product Overview

  • Multi-channel support: email, web, phone, chat, social media

  • Flexible ticket management with automated workflow

  • Customer facing web interface that you can easily brand

  • Brings all your customer conversations into one place

  • Time-saving tools like ticket views, triggers, and automations

  • Robust reporting and advanced analytics


Languages: English

Zendesk Features

  • 2-Factor Authentication
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Gantt Charts
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management
  • Click-to-Dial

Zendesk User Reviews

Average User Rating:
3.99/5 based on 1106 user ratings.
Your Rating:
User profile picture

Zendesk simplifies customer service!

// Customer Service Representative at Secury

What do you like about Zendesk?

Multitasking Zendesk makes it easy to work with multiple tickets at the same time. Everything remains organized and is constantly updated, so information is not skipped. Also, it seems, there are more functions that I find every time I log into the system. If your basic need is to respond to customer support requests, then Zendesk is an excellent choice. If you are looking for a reliable help center, a phone bank or a CRM solution for your support team, this will not be the power of Zendesk.

What do you dislike about Zendesk?

There really is nothing to say. I think my only tiny complaint would be that there are so many available functions, this can be a little daunting at the beginning. But, as soon as you know what you're dealing with, it's incredibly powerful.

What have you been using it for and what problems did Zendesk solve?

We help the client with all the general questions and requests for emergencies. It is very useful that the support of Zendesk integrates with the CRM that we use, as well as with the integration of Jira, so our support team can see customer information and develop tickets along with the request.


Usefulness
5/5
Ease of use
4/5
Value for money
4/5
Customer service
5/5
User profile picture

Zendesk is a must for good customer service

// Sales Marketing Manager at Red Bull Distribution Company

What do you like about Zendesk?

The interface is clean, simple, and easy to use. At the same time, the app is comprehensive and offers all the features you need to run a customer service department of any size. Ease of system administration and set up. It's easy for administrators to set up and support Zendesk to meet the majority of business needs. Zendesk provides easy accessibility and quick support when we need them the most.

What do you dislike about Zendesk?

With the support ticket system, it would help if you got an e-mail letting you know a client responded. I always submit tickets as solved, that way when it is reopens, I get notified. More levels of admin access can be quite restraining.

What have you been using it for and what problems did Zendesk solve?

Zendesk is on the front line for our company. It helps us to manage our customer's tickets and chats with the company. Zendesk allows us to see the life cycle of a specific customer and all of the issues they have run into. We use the platform on our support team and across all customer-facing departments including sales and customer success.


Usefulness
4/5
Ease of use
5/5
Value for money
4/5
Customer service
4/5
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