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What is TeamSupport?

"TeamSupport is cloud-based customer service and help desk software for B2B software and technology companies."

This tool is built for B2B software and technology companies. It provides customer support by enhancing internal collaboration and breaking down the barriers that can trip up most organizations.
TeamSupport's most important capabilities include advanced customer service portals, integrated screen recordings, real-time internal collaboration, built-in reporting tools, and multi-channel support.
Advanced Customer Service Portal is designed to fit right into user's website so his customers can get answers 24/7: customers can submit and check up on tickets, search the knowledge base, add screen recordings/attach files, and participate in community forums.

TeamSupport scored 86/100 in the Support & Helpdesk category. This is based on user satisfaction (83/100), press buzz (42/100), recent user trends (rising), and other relevant information on TeamSupport gathered from around the web.

The score for this software has declined over the past month. What is this?

TeamSupport Awards

TeamSupport Support & Helpdesk Software Award 2020 TeamSupport Customer Service Software Award 2020 TeamSupport Support & Helpdesk Software Award 2017 TeamSupport Quality Choice Badge 2020 TeamSupport Trusted Vendor Badge 2020
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Support & Helpdesk Market Radar

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TeamSupport Product Overview

  • Customer Management: Users can easily and quickly access information on issues they've had recently, who else has been contacting them, and what products they are currently using.

  • Ticket Management: Includes easy to use features like reminders, and customizable automations.

  • Products & Inventory: Users can tie tickets to products to better track where customer issues are coming from and associate feature requests and bug fixes appropriately.

  • Collaboration & Teamwork: TeamSupport allows its users to collaborate effortlessly with the team using a variety of features like the water cooler, groups, and internal chat.

  • Reporting & Analytics: TeamSupport has built-in reporting system featuring powerful new business intelligence capabilities.

  • Customer Self-Service: TeamSupport has a number of tools to let a user's customers help themselves and even each other!

Languages: English

Support & Helpdesk Software Buyer Guide 2020

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in August 2020.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...


TeamSupport Features

  • 2-Factor Authentication
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
  • Sales Automation

TeamSupport Pricing Plans

Other pricing information:

Enterprise: $45 per agent/month (billed annually) $50 (billed monthly).
Support Desk: $35 per agent/month (billed annually) $40 (billed monthly)

Credit card required: No

TeamSupport FAQs

Who are the main user groups of TeamSupport?

Main users of TeamSupport are B2B software and technology companies with support and product teams.

What is TeamSupport generally used for?

It is generally used as a B2B customer support tool.

What platforms does TeamSupport support?

This service is Web-based, and supports following platforms: Windows, Mac, Linux, Blackberry, Android, iPhone/iPad.

Does TeamSupport integrate with any other apps? integrates with the following applications: Salesforce, Highrise, Zoho, Mailchimp, JIRA, Beanstalk, Facebook, Dropbox, Zoho Reports, Oracle CRM On Demand,, Zapier, Customer Thermometer, RingCentral.

Does TeamSupport offer an API?

It offers an API.

Does TeamSupport offer guides, tutorials and or customer support?

They offer: Customer Portal, Knowledge Base, Trouble Ticket Submission, Online Documentation.

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