Jitbit Helpdesk

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What is Jitbit Helpdesk?

Jitbit Helpdesk ticketing system is dead simple, amazingly powerful, and takes seconds to set up. Just forward support emails to the help desk app and start managing tickets.

Jitbit Helpdesk is the only helpdesk software that is offered both as a cloud-hosted (SaaS) app and on-premise app installed on your server. Fully GDPR/HIPAA compliant, includes live chat, file attachments, knowledge base, asset managemet - everything you'd expect form a ticketing system, but for a lower price.



Jitbit Helpdesk currently scores 87/100 in the Support & Helpdesk category. This is based on user satisfaction (84/100), press buzz (51/100), and other relevant information on Jitbit Helpdesk gathered from around the web.

The score for this software has improved over the past month. What is this?
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Support & Helpdesk Market Radar

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Jitbit Helpdesk Product Overview


Languages Supported: English, German, French, Swedish, Norwegian, Danish, Dutch, Chinese, Italian, Polish, Czech, Arabic, Hindi, Portuguese, Spanish, Finnish, Turkish, Slovak, Slovenian

Support & Helpdesk Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in March 2024.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...

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Jitbit Helpdesk Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Click-to-Dial
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum
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