Jitbit Helpdesk

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What is Jitbit Helpdesk?

"Jitbit Helpdesk ticketing system is dead simple, amazingly powerful, and takes seconds to set up. Just forward support emails to the help desk app and start managing tickets."

Jitbit Helpdesk is the only helpdesk software that is offered both as a cloud-hosted (SaaS) app and on-premise app installed on your server. Fully GDPR/HIPAA compliant, includes live chat, file attachments, knowledge base, asset managemet - everything you'd expect form a ticketing system, but for a lower price.


Jitbit Helpdesk scored 86/100 in the Support & Helpdesk category. This is based on user satisfaction (84/100), press buzz (47/100), recent user trends (rising), and other relevant information on Jitbit Helpdesk gathered from around the web.

The score for this software has declined over the past month. What is this?


Jitbit Helpdesk Awards

Jitbit Helpdesk Support & Helpdesk Software Award 2020 Jitbit Helpdesk Quality Choice Badge 2020 Jitbit Helpdesk Trusted Vendor Badge 2020
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  • Jitbit Helpdesk
  • Jitbit Helpdesk

Support & Helpdesk Market Radar

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Jitbit Helpdesk Product Overview


Languages: English, German, French, Swedish, Norwegian, Danish, Dutch, Chinese, Italian, Polish, Czech, Arabic, Hindi, Portuguese, Spanish, Finnish, Turkish, Slovak, Slovenian

Support & Helpdesk Software Buyer Guide 2020

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in August 2020.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...

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Jitbit Helpdesk Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management
  • Click-to-Dial

Jitbit Helpdesk Alternatives

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