Helprace

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What is Helprace?

"Helprace is a customer service software with a help desk, self-service portal and community."

Helprace is a new type of customer service software. It consists of a feedback system, community, a knowledge base and a help desk all centered around your brand. Companies can:

1) Prioritize ideas, questions and praise (and act on them)

2) Provide instant answers using Helprace search and self-service

3) Solve every customer issue using a simple help desk ticketing system.

Lastly, businesses can customize every Helprace feature to offer a complete customer service solution in line with their goals.


Helprace scored 84/100 in the Support & Helpdesk category. This is based on user satisfaction (83/100), press buzz (46/100), recent user trends (rising), and other relevant information on Helprace gathered from around the web.

The score for this software has improved over the past month. What is this?


Helprace Awards

Helprace Support & Helpdesk Software Award 2017 Helprace Quality Choice Badge 2020 Helprace Trusted Vendor Badge 2020
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Support & Helpdesk Market Radar

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Helprace Product Overview

  • Online Community and Feedback Widget

  • Knowledge Base for Self-Service

  • Help Desk / Ticketing System


Languages: English

Support & Helpdesk Software Buyer Guide 2020

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in June 2020.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...

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Helprace Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Time Management
  • Review Monitoring
  • Net Promoter Score

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