What is Helprace?

"Helprace is a customer service software with a help desk, self-service portal and community."

Helprace is a new type of customer service software. It consists of a feedback system, community, a knowledge base and a help desk all centered around your brand. Companies can:

1) Prioritize ideas, questions and praise (and act on them)

2) Provide instant answers using Helprace search and self-service

3) Solve every customer issue using a simple help desk ticketing system.

Lastly, businesses can customize every Helprace feature to offer a complete customer service solution in line with their goals.


Helprace scored 81/100 in the Support & Helpdesk category. This is based on user satisfaction (78/100), press buzz (44/100), and other relevant information on Helprace gathered from around the web.

The score for this service has declined over the past month. What is this?

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Support & Helpdesk Market Radar

Helprace Product Overview

  • Online Community and Feedback Widget

  • Knowledge Base for Self-Service

  • Help Desk / Ticketing System


Languages: English
THE ULTIMATE Software Buyer Guide 2018

The Ultimate Support & Helpdesk Software Buyer Guide 2018

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in September 2018.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...

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Helprace Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Time Management
  • Review Monitoring
  • Net Promoter Score
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