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What is Helprace?

"Helprace is a customer service software with a help desk, self-service portal and community."

Helprace is a new type of customer service software. It consists of a feedback system, community, a knowledge base and a help desk all centered around your brand. Companies can:

1) Prioritize ideas, questions and praise (and act on them)

2) Provide instant answers using Helprace search and self-service

3) Solve every customer issue using a simple help desk ticketing system.

Lastly, businesses can customize every Helprace feature to offer a complete customer service solution in line with their goals.

Helprace scored 82/100 in the Support & Helpdesk category. This is based on user satisfaction (83/100), press buzz (46/100), and other relevant information on Helprace gathered from around the web.

The score for this software has declined over the past month. What is this?

Helprace Awards

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Support & Helpdesk Market Radar

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Helprace Product Overview

  • Online Community and Feedback Widget

  • Knowledge Base for Self-Service

  • Help Desk / Ticketing System

Languages: English

Helprace Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

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