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What is DiamanteDesk?

"Easy-to-use help-desk open source support ticketing system and customer service solution. "

DiamanteDesk is an independent support ticket system which is designed to listen to your customers and quickly react to satisfy their needs. Currently, it can be easily integrated into the Oro platform but in the short run it will be available for other CRM systems.

Our software enables big and small companies to support and guide their customers through emails, websites and phone calls. It is an easy and user-friendly tool designed to create tickets within the CRM and associate them with any customer from the system.

In DiamanteDesk tickets can be assigned to specific users and administrators and grouped into Branches in order to organize the workflow and focus on high-priority issues and requests.

DiamanteDesk scored 63/100 in the Support & Helpdesk category. This is based on user satisfaction (80/100), press buzz (32/100), recent user trends (falling), and other relevant information on DiamanteDesk gathered from around the web.

The score for this software has improved over the past month. What is this?

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Support & Helpdesk Market Radar

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DiamanteDesk Product Overview

  • Easy-to-use help-desk open source support ticketing system and customer service solution.

Languages: English

DiamanteDesk Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

DiamanteDesk FAQs

Does DiamanteDesk offer an API?

DiamanteDesk provides full control of the system via API

What is DiamanteDesk generally used for?

For customer support

Who are the main user groups of DiamanteDesk?

Small to large eCommerce merchants and IT Companies with specific business requirements for customer support

Does DiamanteDesk offer multi-user capability (e.g. teams)?


Does DiamanteDesk integrate with any other apps?

Deep integrations with CRM systems (OroCRM, Salesforce, SugarCRM, etc), eCommerce solutions (Magento and Prestashop platforms, Shopify, eBay, Amazon marketplaces and stores, etc)
Bug-tracking/project management tools (Jira, YouTrack, Redmine)

Does DiamanteDesk offer guides, tutorials and or customer support?

DiamanteDesk Documentation (on our website)
Installation Guide (on our website)
Upgrade Guide (on our website)
Customer Support Online 24/7 (Live Rep)

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