Deskun is a multichannel helpdesk system inside Gmail. It allows combining various channels such as email, live chat, Facebook, WhatsApp, Twitter, within a single interface
Deskun is a solution for multichannel customer support and task management. It is an extension for Google Chrome and Yandex.Browser, integrated with Gmail and G Suite.
The service allows to combine different customer communication channels within a single interface:
Deskun allows processing messages from clients in Gmail interface. One can use message templates for a quick reply, assign requests to responsible agents, collaborate with employees behind the scenes using notes, and much more within a given customer chat.
With Deskun, any message, inquiry or task won’t get lost and will always be in view.
Deskun is a Google Chrome extension. That makes it a compact solution with no additional software required.
Users get a 21 day free trial period with no functionality limitations. The Deskun pricing plan allows paying only for the required amount of agents (users) and channels. One support agent and one channel are available for free forever.
These features might be helpful to anyone working with Gmail. And Deskun pricing should make it very appealing to new entrepreneurs and young businesses.
Deskun currently scores 76/100 in the Support & Helpdesk category. This is based on user satisfaction (88/100), press buzz (36/100), and other relevant information on Deskun gathered from around the web.
The score for this software has declined over the past month. What is this? |
Integration of different communication channels: email, live chat, Facebook, WhatsApp, Twitter, Viber, Skype, Telegram
Installation in 2 clicks
Flexible pricing: you pay only for agents and channels you use
Seamless Gmail and G Suite integration
Free and unlimited Gmail features: Send later, Mailtracking, Snooze and Templates
Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in March 2024.
No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...
FREE DOWNLOAD Support-&-Helpdesk-Software-Buyer-Guide-2018.pdfDeskun offers documentation, video tutorials and customer support.
Yes.
Gmail, G Suite, WhatsApp, Facebook, Twitter, Skype, Viber, Telegram.
Deskun is used for:
* Multichannel customer support
* Email customer support
* Task management
* Gmail features for productivity
Gmail, G Suite, Google Docs.
Deskun works on desktops via installed extension for Google Chrome or Yandex.Browser.
Small and medium businesses worldwide, startups, freelance entrepreneurs.
Yes.
The sentiment map shows a snapshot of how Crozdesk users have rated Deskun over time. It shows how existing users see Deskun with regards to its usefulness, ease of use, value for money and customer service.
Love almost everything about Deskun, made our life much easier and it works nicely and has a ton of useful features!
No support. Nada. They disappeared. Emailed them 4 times over the past few weeks in relation to migrating an account and never got a reply. They also disappeared with $60 in credit... very disappointing... now off to finding a new solution...!
Simple, easy to use, good price. Great support team helped me with one issue. Decent feature set.
No reporting and analytics option for now, I have to calculate everything manually.
Deskun is a simple tool for messengers and social media integration. I like that there's an option to receive WhatsApp, Facebook, Twitter messages inside your Gmail. Working with conversations is easy. I wouldn't lie that the price is my favourite thing about Deskun.
Sometimes it slows down my Gmail, and I can't work with conversations from my mobile.
It integrates quite naturally into G Suite; there are no too distracting elements. For this price, it's a great product for processing support tickets and managing workflow.
There's a conflict with another Chrome extension (I wouldn't like to mention it), there's still no resolution to that. Also, we lack a mobile version of Deskun.
In our traveling agency we use Deskun to work with client requests, and also for task management within a company.