Comm100 Live Chat

Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. With Comm100, organizations provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – all from within one integrated platform.

Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Via website and mobile app, agents engage more effectively with a choice of powerful tools including screen sharing, auto-translation, routing, and audio and video chat.

Front-line marketing and sales, service, and support use Comm100 Live Chat to exceed customer expectations, improve agent efficiency, and drive revenue with significant ROI. With more than 15,000 customers worldwide over 14 years of experience, Comm100 is helping organizations such as IBM, Stanford University, HomeTrust Bank, Rackspace, Colgate, and Canadian Blood Services.

Comm100 Live Chat is specifically designed for medium to large eCommerce websites, call centers or customer service teams. It comes with a suite of tools for users to improve their customer satisfaction while reducing the cost, including advanced chat routing and allocation for making finding the right department painless, auto visitor recognition for providing fast and personalized service, insightful KPI reporting for evaluating agent performance, 24/7 chat volume reports for staffing optimization, integration with GotoMeeting, Cisco call center, Avaya call center, salesforce, etc. for providing multi-channel support and many more.

• Fully customizable Chatbot that automate your live chat, saving staff only for the most complex issues.
• Audio & Video Chat that offers a more efficient way of communication and helps establish more trusting customer relationships
• Industry leading security mechanisms including PCI compliant secure form, Credit Card Masking, Visitor Single Sign-On, LDAP Authentication, strong password policy, IP restriction, and more.
• Multiple deployment options. Shared, dedicated, on-premises? Your choice.
• On-demand custom development is available with dedicated deployment and on-premises deployment.
• Onboarding, training and consulting: 24*7 live chat support, dedicated solution consultant, tailored training and 100% dedication to solving problems for customers.

FYI: Discover how prospective students want to be supported and engaged during the pre-enrolment phase in our latest student survey: www.comm100.com/resources/report/higher-ed-admissions-report-prospective-student-survey/