ClickDesk


What is ClickDesk?

"ClickDesk is a live chat and real-time helpdesk solution."

ClickDesk is an integrated helpdesk, live chat, and social media platform. It enables live voice and video chat directly in the browser, along with Android mobile app.

This software is a cloud-based solution, featuring agent-client chat, similar to popular IM application, like Skype or Google Talk. It is used by about 100,000 clients, helping them engage with the customer base, and increase sales results. Main features of ClickDesk are live chat, voice, video, web analytics, help desk, social media integration.

ClickDesk’s chat invitations engage visitors on behalf of the agents. When clients answer proactive chats, they are connected with agents. Besides, there is inbuilt helpdesk solution to manage offline conversations and email messages.


ClickDesk scored 85/100 in the Support & Helpdesk category. This is based on user satisfaction (80/100), press buzz (42/100), and other relevant information on ClickDesk gathered from around the web.

The score for this service has improved over the past month. What is this?

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ClickDesk Review

Editors' Review by the Support & Helpdesk Software Review Team

ClickDesk is a live chat and real-time helpdesk software solution specifically designed for startups and small to medium-sized businesses that need a reliable and easy-to-use platform to engage customers and website visitors across different channels, from live chat and helpdesk to mobile browsers and social media.

ClickDesk is arguably one of the first live chat and helpdesk solutions to effectively integrate video and voice chat support and social media into a single helpdesk platform. There are many live chat and helpdesk solutions out there right now, but only a handful come with social media, voice, and video chat support integrations.

This is a cloud-based solution, which means users don’t have to download or install software programs to use ClickDesk or implement it into their day-to-day operations.

ClickDesk homepage screenshot modern and super fast panel message chat

ClickDesk Features

With ClickDesk, businesses and organizations can easily engage website visitors and prospective leads through an efficient combination of a helpdesk service, live chat, as well as voice and video chat all in one cloud-based solution.

Sales and support teams receive chat messages on their preferred instant messaging app like Google Talk or Skype. The built-in voice chat feature enables website visitors and customers to contact your sales or support team via browser phone, Skype, or any of the ClickDesk local access numbers available in over 40 countries.

The ClickDesk interface comes with a social toolbar, which allows users to send out tweets or like Facebook pages without having to leave or minimize the chat window. Moreover, ClickDesk comes with a number of features and capabilities designed to help turn any conversation into a great experience for the customer and for your team.

The Live Chat Feature

The live chat feature is a staple in any helpdesk solution. It is what allows your business to communicate with your customers and prospective leads. Live chat also plays a significant role in ensuring higher quality customer support and better overall experience for your clients.

ClickDesk comes with a live chat feature that is designed to help improve the efficiency of your sales agents and customer support team. The platform is built with customer satisfaction in mind as well as to help maximize time-efficiency for support personnel. The intuitive web chat panel is tailored to let users focus on live support and uninterrupted communication.

The Helpdesk Software Solution

ClickDesk comes with a feature-rich helpdesk software system that automatically and seamlessly integrates with the live chat solution. This means your sales and support teams are always on top of any concerns, issues, or questions from customers and website visitors.

Live Video and Voice Chat Software

ClickDesk allows your sales agents and support team to video chat with customers using just the web browser. Larger companies and organizations consider video chat as a significant tool that helps to increase sales and retention. However, a lot of startups and small businesses often pay little to no attention to this aspect when it comes to providing customer support.

With this software solution, you get to have a simple but reliable platform that allows you to communicate with your clients and site visitors via voice and video chat.

Reporting and Analytics

The ClickDesk support and helpdesk solution comes with advanced reporting capabilities, analytics, and metrics to provide up-to-date information so managers and decision makers are able to make better and well-informed business decisions when it comes to improving customer support and sales processes.

Mobile App for More Comprehensive Online Support

The software solution also comes with a mobile application developed for Android mobile devices. With this app, users have the ability to leverage the power of ClickDesk from anywhere at any time. Sales agents can engage prospects and close leads simply by using the app on their smartphone or tablet, while customer support personnel can take chats and manage helpdesk tickets even when on the go.

Seamless Social Media Integration

ClickDesk provides users with easy access to various social networks like Twitter and Facebook by integrating them into the platform’s live chat application. You can customize your chat window to add widgets, enabling you to like, follow, and tweet with ease.

The social media aspect of ClickDesk means there are more available channels for visitors and customers to get in touch and connect with your brand. Of course, this also means increased traffic to your social media account and business fan page.

ClickDesk homepage screenshot 2 modern and super fast panel message video chat

ClickDesk Benefits

ClickDesk is designed to facilitate higher sales and better quality customer support for companies and organizations relying on customer engagement and customer services to grow their business. The platform is built with startups and small businesses in mind, providing them with a reliable and effective platform to communicate with their customers and provide quality support.

One of the key benefits of ClickDesk is it’s essentially an all-in-one helpdesk platform. It has a bevy of features that include live chat, voice and video chat options, web analytics, and reporting. The software solution does quite a lot for SMBs and startups.

The product allows users to address inquiries and concerns of customers directly from the Agent Panel or Google Talk. Clients are able to interact directly with your sales agents and support team anytime they need to, without delay. As a result of the quick response time and efficiency of your customer support service, you can expect higher customer satisfaction and perhaps even better conversion rates.

As a customer service provider, you will be able to quickly resolve tickets and provide effective solutions to issues your customers might be facing. The ClickDesk software solution also allows you to take care of offline chats, saving your support team a lot of time when tackling various customer concerns.

The social media aspect is essentially what separates ClickDesk from its competitors. Social media does play a significant role in the world of sales and marketing. When you’re trying to convert a lead or engage a potential customer through live chat or some other software solution, it’s important to always consider the social aspect of things.

With ClickDesk, you are able to connect with clients and potential customers through Facebook and Twitter, which are easily accessible through widgets that are found on top of the platform’s chat window.

The ability of ClickDesk to integrate well with other existing solutions is another benefit worth mentioning, especially if your company is running a wide range of software systems for different processes, which is most often the case. The platform seamlessly integrates with a variety of systems, including Zendesk, MailChimp, Salesforce, Zoho, Agile CRM, Capsule CRM, Constant Contact, Nimble CRM, Google Analytics and Tag Manager, Hootsuite, and so much more.

ClickDesk Pricing

ClickDesk offers four packages for you to choose from—one package is completely free for up to 10 users and the others are paid subscription plans. The Free plan comes with up to 30 chats, handles up to 25 tickets, and comes with audio calls, localization of chat widgets, and customizable basic settings. The following are the three paid plans the developers of Clickdesk offer:

Lite: $14.99/month (get 15% off for annual billing or 33% off for bi-annual billing)

  • Unlimited chat
  • Widget customization
  • Chat transfer and chat groups
  • SSL security

Pro: $24.99/month (annual or bi-annual billing also available with the same discount)

  • Everything from Lite
  • Chat conferencing
  • CRM integration and API
  • Post chat survey
  • Reports and history
  • Video chat

Enterprise: $39.99/month (annual and bi-annual billing available)

  • Everything from Pro
  • White label
  • Unlimited domains
  • Queuing
  • Analytics
  • Widget custom CSS
  • Dedicated account manager

You may visit the ClickDesk official website or contact their sales team via the live chat tool on their website to get more information about the software solution and their pricing packages.

Conclusion

The ClickDesk live chat and helpdesk solution is a highly innovative and feature-rich platform best suited for businesses and organizations with a social media-oriented customer base. Its well-integrated functions and capabilities make it a decent customer service and sales solution for small to medium-sized businesses.

Moreover, for a software solution that comes with a wide range of tools and services, the pricing isn’t necessarily that bad either, especially when you compare it with other similar platforms in the market.

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ClickDesk Product Overview

  • Lite Email Helpdesk

  • Voice Chat

  • Social Toolbar

  • IM Integration - Google Talk and Skype

  • Complete Information About Visitors

  • Multiple Agents and Departments

  • Transfer Chats and Tickets

  • Convert Offline Chats to Tickets

  • Fully Featured Reporting System

  • Canned Responses


Languages: English, Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Software Buyer Guide 2019

Support & Helpdesk Software Buyer Guide 2019

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in February 2019.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...

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ClickDesk Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management
  • Click-to-Dial
Compare Pricing

ClickDesk Pricing Plans

Free

Free
  • Free For 10 Users
  • 30 Chats
  • Handle 25 Tickets
  • Audio Calling
  • Localization of Chat Widget
  • Customize Basic Settings

Lite

$14.99
Monthly Subscription
  • Unlimited Chats
  • Widget Customization
  • Chat Transfer & Groups
  • 99.5% Uptime & SSL Security

Pro

$24.99
Montly Subscription
  • Chat Conferencing
  • CRM Integration and API
  • Video Chat
  • Post Chat Survey
  • Reports and History
  • 99.95 % Uptime & SSL Security

Enterprise

$39.99
Monthly Subscription
  • Queuing
  • White Label
  • Unlimited Domains
  • Widget Custom CSS
  • Analytics
  • Dedicated Account Manager

Plans starting from: $14.99/month Credit card required: No

ClickDesk FAQs

Does ClickDesk offer multi-user capability (e.g. teams)?

There is multi-user capabilty offered.

What are some applications ClickDesk is commonly used in tandem with?

This service is most frequently used in tandem with social media and CRM applications.

What is ClickDesk generally used for?

ClickDesk is used as helpdesk and live chat solution.

Does ClickDesk offer an API?

Yes, ClickDesk offers an API.

Does ClickDesk integrate with any other apps?

Integrations available: WordPress, Joomla, Shopify, PrestaShop, CS Cart, Bigcommerce, OpenCart, osCommerce, Magento, Google Apps, Wix, UnbounceNew, Tumblr, Weebly, MODX, Webs, Capsule CRM, Zendesk, Zoho CRM, Facebook, Twitter, Agile CRM, Salesforce, Sugar, Freshbooks, InfusionSoft.

Does ClickDesk offer guides, tutorials and or customer support?

Support: FAQs, Online Support, Phone Support, Video Tutorials.

What platforms does ClickDesk support?

This is a web-based software, with Android mobile app.

Who are the main user groups of ClickDesk?

Main users of this service are SMEs and large enterprises.

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