"Intelligent service management platform to accelerate service delivery and customer delight."
Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management. The best choice for medium and large companies looking to deliver high-level service across multiple communication channels. A rich set of out-of-the-box processes allows managing customer requests and automating service operations by following pre-defined processes for customer care excellence.
The best fit for companies that are looking to manage omni-channel communications.
The best choice for medium and large companies looking to deliver high-level service across multiple communication channels
Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in November 2018.
No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...FREE DOWNLOAD THE-ULTIMATE-Support-&-Helpdesk-Software-Buyer-Guide-2018.pdf
Leverage built-in processes
Bpm'online service offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence.
Manage omnichannel communications
Personalize communications with your clients using bpm’online service.
Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.
Engaging interface that users love
Work is a pleasure with bpm’online service's clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.
Software offers multi-user capability.
Google Contacts and Calendars,
MailChimp / Mandrill
Customer success management
Bpm'online provides open configuration and extensive API to allow any customizations and integrations required for your business.
Platforms: Android, iOS, Mac, Windows, Web-based.