What is bpm'online service?

Bpm’online service – is an innovative customer service tool to deliver an exceptional customer experience. One can choose between 2 editions available: customer center and service enterprise.

Сustomer center

The best fit for companies that are looking to manage omni-channel communications.

Service enterprise

The best choice for medium and large companies looking to deliver high-level service across multiple communication channels

Features:

  • Product Features
  • 360° customer view
  • Case management
  • Problem management
  • Service catalogue management
  • Knowledge management
  • Service level agreement
  • Feedback management
  • Omni-channel communications
  • Field service
  • Customer portal
  • ITIL processe
  • bpm'online service
  • bpm'online service

bpm'online service Pricing Plans

service enterprise

$50.00
1 user(s) / month

Included in plan:

  • Unified customer database
  • Service catalogue
  • Business process management
  • Contact center
  • Service level management
  • Configuration management
  • Case management
  • Request management
  • Problem management
  • Knowledge management
  • Change management
  • Release management
  • Synchronization and integration
  • System designer
  • Omni-channel communications

customer center

$35.00
1 user(s) / month

Included in plan:

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integration
  • System designer

Starting from: $35.00/month

Credit card required: No

bpm'online service Features, Audience & Platforms

  • Project Management
  • Inventory Tracking
  • Supplier Management
  • Scheduling
  • Calendar Management
  • Customer Management
  • Dashboard
  • Notifications
  • Google Apps Integration
  • Third-Party Plugins/Add-Ons
  • Multi-User
  • Lead Management
  • Lead Scoring
  • Data Export
  • Data Import
  • Batch Permissions & Access
  • Data Visualization
  • External Integrations
  • Contact Management
  • API
  • Email Integration
  • Contact Sharing
Who uses bpm'online service:
Personal
Freelance
Startups
SMEs
Agencies
Enterprises
Desktop Platforms:
Web App
Windows
Macintosh
Mobile Platforms:
iOS
Android
WinPhone
Blackberry

Stats & Other Information on bpm'online service

Company Info
Founded -
Based in -
Employees -
3 Month Trend
Alexa Rank:

87254
3 Months Change: 2514
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Languages: Arabic, Hebrew, Polish, Turkish, Russian, Spanish, Italian, Portuguese, French, German

bpm'online service FAQs

What is bpm'online service generally used for?

Leverage built-in processes

Bpm'online service offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence.
Manage omnichannel communications

Personalize communications with your clients using bpm’online service.

Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.

Engaging interface that users love

Work is a pleasure with bpm’online service's clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.

Does bpm'online service offer multi-user capability? (e.g. teams)

Software offers multi-user capability.

What are some applications bpm'online service is commonly used in tandem with?

Twitter,
Facebook,
Google Contacts and Calendars,
LDAP,
IMAP,
MS Exchange,
Google Maps,
OpenStreetMap,
MailChimp / Mandrill

Does bpm'online service offer guides, tutorials and or customer support?

Support:

Phone support
Knowledge base
Customer success management
Academy
Community
ITIL/ITSM

Does bpm'online service offer an API?

Bpm'online provides open configuration and extensive API to allow any customizations and integrations required for your business.

Who are the main user groups of bpm'online service?

Enterprises
Mid-size companies
Startups
Small companies

What platforms does bpm'online service support? (e.g. native mobile apps)

Platforms: Android, iOS, Mac, Windows, Web-based.

bpm'online service Alternatives

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