|Primary category:||Support & Helpdesk Software|
|Also related to:||Customer Service Ticketing & Help Desk Customer Experience Contact Center Management|
|Pricing Model:||trial/premium, from $35.00/month|
|Social Followers:||7.86k likes 2.83k followers|
|Generally used by:||Personal, Freelance, Startups, SMEs, Agencies, Enterprises|
Bpm’online service – is an innovative customer service tool to deliver an exceptional customer experience. One can choose between 2 editions available: customer center and service enterprise.
The best fit for companies that are looking to manage omni-channel communications.
The best choice for medium and large companies looking to deliver high-level service across multiple communication channels
Starting from: $35.00/month
Credit card required: No
|3 Month Trend|
|3 Months Change:||10440|
Languages: Arabic, Hebrew, Polish, Turkish, Russian, Spanish, Italian, Portuguese, French, German
Leverage built-in processes
Bpm'online service offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence.
Manage omnichannel communications
Personalize communications with your clients using bpm’online service.
Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.
Engaging interface that users love
Work is a pleasure with bpm’online service's clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.
Software offers multi-user capability.
Google Contacts and Calendars,
MailChimp / Mandrill
Customer success management
Bpm'online provides open configuration and extensive API to allow any customizations and integrations required for your business.
Platforms: Android, iOS, Mac, Windows, Web-based.