What is bpm'online service?

"Intelligent service management platform to accelerate service delivery and customer delight."

Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management. The best choice for medium and large companies looking to deliver high-level service across multiple communication channels. A rich set of out-of-the-box processes allows managing customer requests and automating service operations by following pre-defined processes for customer care excellence.

Сustomer center

The best fit for companies that are looking to manage omni-channel communications.

Service enterprise

The best choice for medium and large companies looking to deliver high-level service across multiple communication channels


  • Product Features
  • 360° customer view
  • Case management
  • Problem management
  • Service catalogue management
  • Knowledge management
  • Service level agreement
  • Feedback management
  • Omni-channel communications
  • Field service
  • Customer portal
  • ITIL processe

bpm'online service scored 84/100 in the Support & Helpdesk category. This is based on user satisfaction (100/100), press buzz (43/100), recent user trends (falling), and other relevant information on bpm'online service gathered from around the web.

The score for this service has declined over the past month. What is this?

  • bpm'online service
  • bpm'online service

Support & Helpdesk Market Radar

bpm'online service Product Overview

Languages: German, French, Polish, Turkish, Italian, Hebrew, Russian, Spanish, Arabic, Portuguese
THE ULTIMATE Software Buyer Guide 2018

The Ultimate Support & Helpdesk Software Buyer Guide 2018

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in November 2018.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...


bpm'online service Features

  • 2-Factor Authentication
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Scheduling
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Time Management
  • Click-to-Dial
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Net Promoter Score
Compare Pricing

bpm'online service Pricing Plans

service enterprise

1 user(s) / month
  • Unified customer database
  • Service catalogue
  • Business process management
  • Contact center
  • Service level management
  • Configuration management
  • Case management
  • Request management
  • Problem management
  • Knowledge management
  • Change management
  • Release management
  • Synchronization and integration
  • System designer
  • Omni-channel communications

customer center

1 user(s) / month
  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integration
  • System designer

Plans starting from: $35.00/month Credit card required: No

bpm'online service FAQs

What is bpm'online service generally used for?

Leverage built-in processes

Bpm'online service offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence.
Manage omnichannel communications

Personalize communications with your clients using bpm’online service.

Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.

Engaging interface that users love

Work is a pleasure with bpm’online service's clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.

Does bpm'online service offer multi-user capability (e.g. teams)?

Software offers multi-user capability.

What are some applications bpm'online service is commonly used in tandem with?

Google Contacts and Calendars,
MS Exchange,
Google Maps,
MailChimp / Mandrill

Does bpm'online service offer guides, tutorials and or customer support?


Phone support
Knowledge base
Customer success management

Does bpm'online service offer an API?

Bpm'online provides open configuration and extensive API to allow any customizations and integrations required for your business.

Who are the main user groups of bpm'online service?

Mid-size companies
Small companies

What platforms does bpm'online service support?

Platforms: Android, iOS, Mac, Windows, Web-based.

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