Simple helpdesk and live chat software made for teams
Bornevia is a simple customer support software designed for teams.
It brings all your customer email, live chat, twitter, and facebook conversations in a shared team inbox. Save more time to deliver more amazing and personal support as a team.
Multichannel dashboard/team inbox for email, chats, twitter, and facebook messages
Advanced analytics
Canned responses
Smart rules
Case management
Live chat time-based trigger. Greet your visitor with custom messages after staying on your site for a certain period of time.
Live chat as a group/team. One customer can be handled by multiple agents in a chat room
Smart live chat widget that autoreplies with a lead generation form outside business hours or when agents are all offline
Unlimited email mailboxes, twitter accounts, facebook accounts, and chat widgets
Developer API
Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in March 2024.
No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...
FREE DOWNLOAD Support-&-Helpdesk-Software-Buyer-Guide-2018.pdfOne pricing plan only
Web and mobile (Android)
Yes
Coming soon: Slack, Shopify, Wordpress, Magento, Hubspot CRM.
Customer service, customer support, technical support, live chat support.
Small and modern businesses, Startups, and e-commerce businesses.
Yes. Our amazing support team is ready to help and reply within 1 hour within business days and hours.
Yes