What is Bomgar Remote Support?

"Bomgar Remote Support is a remote access software that provides security and IT professionals with a platform to conduct controlled and secure remote access. "

Bomgar is a remote support platform that helps teams in support and security organizations conduct safe, controlled remote support to almost any device or system, worldwide. It offers premium leading support, privileged access management, and identity management for support professionals.

The platform can operate even behind firewalls that users don’t control. The platforms that it supports are Windows, Mac, Linux, Chrome OS, browser-based, iOS, and Android. It is even possible to monitor the remote video camera on iPhone, iPad, and Android mobile devices, so support staff can see everything their customers see. Privileged administrators can store their passwords in a safe, multi-security-based vault.

Privileged access management with Bomgar offers two main benefits: Secure credentials with Privileged Identity and managed sessions with Privileged Access. The Privileged Identity module constantly identifies and traces privileged users on a user's network, giving them unique and regularly changing credentials. On the other side, the Privileged Access tool is intended to protect a company's most valuable assets from cyber attacks by enabling security administrators to regulate, monitor, and manage privileged access.

Bomgar Remote Support scored 83/100 in the Remote Support category. This is based on user satisfaction (87/100), press buzz (46/100), recent user trends (falling), and other relevant information on Bomgar Remote Support gathered from around the web.

The score for this service has improved over the past month. What is this?

  • Bomgar Remote Support
  • Bomgar Remote Support
  • Bomgar Remote Support
  • Bomgar Remote Support
  • Bomgar Remote Support
  • Bomgar Remote Support

Bomgar Remote Support Product Overview

  • Secure Remote Access

  • Remote Desktop and Servers

  • Help Desk Administration

  • Collaboration Support

  • Session Forensics

  • Cloud Access Control

  • Two-Factor Authentication

  • Access Notification and Authorization

  • Web and Mobile Consoles

  • Access Extender

Languages: Dutch, English, French, German
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Bomgar Remote Support Pricing Plans


per concurrent license
  • Bomgar Cloud Appliance
  • Manage unattended devices
  • Unlimited remote access on LAN via RDP
  • Unlimited access on external networks via RDP/Jump Technology
  • Unlimited access on isolated networks via Jump Zone Proxy
  • Customer support
  • Internal IT support
  • Collaboration capabilities
  • All administrative features
  • Windows, Mac, and Linux
  • Android and iOS Support
  • InSight Mobile Video Camera
  • Virtual Desktop Infrastructure
  • SSH/Telnet-enabled network devices
  • Serial-over-LAN & KVM via vPro

Term Appliance

per concurrent license
  • Physical Appliance or Virtual Appliance (vSphere or Hyper-V)
  • Hosted in your data center

Plans starting from: $1,435.00/month Credit card required: No

Bomgar Remote Support FAQs

Does Bomgar Remote Support offer an API?

Yes, Bomgar offers an API.

Does Bomgar Remote Support offer guides, tutorials and or customer support?

Support: Email Support, Phone Support, Live Support, Knowledge Base, Training, and Videos.

Does Bomgar Remote Support offer multi-user capability (e.g. teams)?


What platforms does Bomgar Remote Support support?

Platforms that this service supports are Windows, Mac, Linux, Chrome OS, browser-based, iOS, and Android.

Who are the main user groups of Bomgar Remote Support?

The main users of Bomgar Remote Support are support and security organizations.

What is Bomgar Remote Support generally used for?

This service is generally used as a remote support solution.

Does Bomgar Remote Support integrate with any other apps?

Integrations: Agiloft, Autotask, BMC Software, CA, Cherwell, Dell-KACE, EasyVista, FreshService, Heat, Hornbill, HP Service Management, ISILOG, Microsoft Dynamics, Salesforce, ServiceNow, SunView ChangeGear, Symantec, SysAid, TOPdesk, Zendesk, P ArcSight, Lieberman Software, ServiceNow, Splunk, and Thycotic.

What are some applications Bomgar Remote Support is commonly used in tandem with?

It is commonly used in tandem with help desk ticketing systems and credential managers.

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