"Bomgar Remote Support is a remote access software that provides security and IT professionals with a platform to conduct controlled and secure remote access. "
Bomgar is a remote support platform that helps teams in support and security organizations conduct safe, controlled remote support to almost any device or system, worldwide. It offers premium leading support, privileged access management, and identity management for support professionals.
The platform can operate even behind firewalls that users don’t control. The platforms that it supports are Windows, Mac, Linux, Chrome OS, browser-based, iOS, and Android. It is even possible to monitor the remote video camera on iPhone, iPad, and Android mobile devices, so support staff can see everything their customers see. Privileged administrators can store their passwords in a safe, multi-security-based vault.
Privileged access management with Bomgar offers two main benefits: Secure credentials with Privileged Identity and managed sessions with Privileged Access. The Privileged Identity module constantly identifies and traces privileged users on a user's network, giving them unique and regularly changing credentials. On the other side, the Privileged Access tool is intended to protect a company's most valuable assets from cyber attacks by enabling security administrators to regulate, monitor, and manage privileged access.
Secure Remote Access
Remote Desktop and Servers
Help Desk Administration
Cloud Access Control
Access Notification and Authorization
Web and Mobile Consoles
Yes, Bomgar offers an API.
Support: Email Support, Phone Support, Live Support, Knowledge Base, Training, and Videos.
Platforms that this service supports are Windows, Mac, Linux, Chrome OS, browser-based, iOS, and Android.
The main users of Bomgar Remote Support are support and security organizations.
This service is generally used as a remote support solution.
Integrations: Agiloft, Autotask, BMC Software, CA, Cherwell, Dell-KACE, EasyVista, FreshService, Heat, Hornbill, HP Service Management, ISILOG, Microsoft Dynamics, Salesforce, ServiceNow, SunView ChangeGear, Symantec, SysAid, TOPdesk, Zendesk, P ArcSight, Lieberman Software, ServiceNow, Splunk, and Thycotic.
It is commonly used in tandem with help desk ticketing systems and credential managers.