"BeyondTrust Remote Support (formerly Bomgar Remote Support) provides security and IT professionals with a platform to conduct controlled and secure remote access. "
BeyondTrust Remote Support (formerly Bomgar Remote Support) helps teams in support and security organizations conduct safe, controlled remote support to almost any device or system, worldwide.
The platform can operate even behind firewalls that users don’t control. The platforms that it supports are Windows, Mac, Linux, Chrome OS, browser-based, iOS, and Android. It is even possible to monitor the remote video camera on iPhone, iPad, and Android mobile devices, so support staff can see everything their customers see. Privileged administrators can store their passwords in a safe, multi-security-based vault.
Secure Remote Access
Remote Desktop and Servers
Help Desk Administration
Cloud Access Control
Access Notification and Authorization
Web and Mobile Consoles
Integrations: Agiloft, Autotask, BMC, CA, Cherwell, EasyVista, FreshService, GeoFluent, Heat Software, Hornbill, HP, ISILOG, Jira, Microsoft Dynamics, Salesforce, ServiceAide, ServiceNow, SunView Software, Symantec, SysAid, Team Dynamix, TOPdesk, Zendesk.
Support: Email Support, Phone Support, Live Support, Knowledge Base, Training, and Videos.
Platforms that this service supports are Windows, Mac, Linux, Chrome OS, browser-based, iOS, and Android.
The main users of BeyondTrust Remote Support are support and security organizations.
This service is generally used as a remote support solution.
It is commonly used in tandem with help desk ticketing systems and credential managers.