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What is BeyondTrust?

"BeyondTrust Remote Support (formerly Bomgar Remote Support) provides security and IT professionals with a platform to conduct controlled and secure remote access. "

BeyondTrust Remote Support (formerly Bomgar Remote Support) helps teams in support and security organizations conduct safe, controlled remote support to almost any device or system, worldwide.

The platform can operate even behind firewalls that users don’t control. The platforms that it supports are Windows, Mac, Linux, Chrome OS, browser-based, iOS, and Android. It is even possible to monitor the remote video camera on iPhone, iPad, and Android mobile devices, so support staff can see everything their customers see. Privileged administrators can store their passwords in a safe, multi-security-based vault.

BeyondTrust scored 89/100 (Top 3 in Remote Support) in the Remote Support category. This is based on user satisfaction (87/100), press buzz (48/100), recent user trends (rising), and other relevant information on BeyondTrust gathered from around the web.

The score for this software has improved over the past month. What is this?

BeyondTrust Awards

BeyondTrust Quality Choice Badge 2020 BeyondTrust Trusted Vendor Badge 2020
  • BeyondTrust

BeyondTrust Product Overview

  • Secure Remote Access

  • Remote Desktop and Servers

  • Help Desk Administration

  • Collaboration Support

  • Session Forensics

  • Cloud Access Control

  • Two-Factor Authentication

  • Access Notification and Authorization

  • Web and Mobile Consoles

  • Access Extender

Languages: English, German, French, Dutch
Compare Pricing

BeyondTrust Pricing Plans


per concurrent license
  • Bomgar Cloud Appliance
  • Manage unattended devices
  • Unlimited remote access on LAN via RDP
  • Unlimited access on external networks via RDP/Jump Technology
  • Unlimited access on isolated networks via Jump Zone Proxy
  • Customer support
  • Internal IT support
  • Collaboration capabilities
  • All administrative features
  • Windows, Mac, and Linux
  • Android and iOS Support
  • InSight Mobile Video Camera
  • Virtual Desktop Infrastructure
  • SSH/Telnet-enabled network devices
  • Serial-over-LAN & KVM via vPro

Credit card required: No

BeyondTrust FAQs

Does BeyondTrust integrate with any other apps?

Integrations: Agiloft, Autotask, BMC, CA, Cherwell, EasyVista, FreshService, GeoFluent, Heat Software, Hornbill, HP, ISILOG, Jira, Microsoft Dynamics, Salesforce, ServiceAide, ServiceNow, SunView Software, Symantec, SysAid, Team Dynamix, TOPdesk, Zendesk.

Does BeyondTrust offer an API?


Does BeyondTrust offer guides, tutorials and or customer support?

Support: Email Support, Phone Support, Live Support, Knowledge Base, Training, and Videos.

Does BeyondTrust offer multi-user capability (e.g. teams)?


What platforms does BeyondTrust support?

Platforms that this service supports are Windows, Mac, Linux, Chrome OS, browser-based, iOS, and Android.

Who are the main user groups of BeyondTrust?

The main users of BeyondTrust Remote Support are support and security organizations.

What is BeyondTrust generally used for?

This service is generally used as a remote support solution.

What are some applications BeyondTrust is commonly used in tandem with?

It is commonly used in tandem with help desk ticketing systems and credential managers.

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BeyondTrust User Reviews

Average User Rating:
4.35/5 based on 191 user ratings.
Your Rating:
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"A powerful Remote support tool for professional IT."

What do you like about BeyondTrust?

BeyondTrust is a Full-featured remote endpoint and service portal that allows IT admins and technical support organizations provide support for technical and non-technical clients and their workstations/servers - I have deployed Bomgar for our IT Administrator and support person.

What do you dislike about BeyondTrust?

I would like to see the individual licence fee come down a bit, not that it isn't worth the value for money, it's just we have a limited budget as a small company so we cannot afford as many as we'd like.

Ease of use
Value for money
Customer service
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