BeyondTrust Remote Support (formerly Bomgar Remote Support) provides security and IT professionals with a platform to conduct controlled and secure remote access.
BeyondTrust Remote Support (formerly Bomgar Remote Support) helps teams in support and security organizations conduct safe, controlled remote support to almost any device or system, worldwide.
The platform can operate even behind firewalls that users don’t control. The platforms that it supports are Windows, Mac, Linux, Chrome OS, browser-based, iOS, and Android. It is even possible to monitor the remote video camera on iPhone, iPad, and Android mobile devices, so support staff can see everything their customers see. Privileged administrators can store their passwords in a safe, multi-security-based vault.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
BeyondTrust currently scores 93/100 in the Remote Support category. This is based on user satisfaction (94/100), press buzz (52/100), and other relevant information on BeyondTrust gathered from around the web.
| The score for this software has improved over the past month. What is this? |
Secure Remote Access
Remote Desktop and Servers
Help Desk Administration
Collaboration Support
Session Forensics
Cloud Access Control
Two-Factor Authentication
Access Notification and Authorization
Web and Mobile Consoles
Access Extender
Integrations: Agiloft, Autotask, BMC, CA, Cherwell, EasyVista, FreshService, GeoFluent, Heat Software, Hornbill, HP, ISILOG, Jira, Microsoft Dynamics, Salesforce, ServiceAide, ServiceNow, SunView Software, Symantec, SysAid, Team Dynamix, TOPdesk, Zendesk.
Yes.
Support: Email Support, Phone Support, Live Support, Knowledge Base, Training, and Videos.
Yes.
Platforms that this service supports are Windows, Mac, Linux, Chrome OS, browser-based, iOS, and Android.
The main users of BeyondTrust Remote Support are support and security organizations.
This service is generally used as a remote support solution.
It is commonly used in tandem with help desk ticketing systems and credential managers.
BeyondTrust is a Full-featured remote endpoint and service portal that allows IT admins and technical support organizations provide support for technical and non-technical clients and their workstations/servers - I have deployed Bomgar for our IT Administrator and support person.
I would like to see the individual licence fee come down a bit, not that it isn't worth the value for money, it's just we have a limited budget as a small company so we cannot afford as many as we'd like.
