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What is UseResponse?

"All-in-one support suite that allows users to capture feedback, provide support from various channels, and organize their knowledge base."

With UseResponse, you can organize a community around your product or service, capture ideas, questions or problems, let customers vote for them and build further roadmap based on provided feedback.

Helpdesk ticketing system allows you to provide support to customers from various channels including email, an embeddable widget, contact form, and API.

Knowledgebase helps you organize articles and FAQs inside help center, provide customers with self-service and make your support tool more effective.

Reply instantly with Live Chat including channels such as FB Messenger, Skype, Widget, Telegram, and more.

UseResponse scored 91/100 (Top 3 in Feedback Management) in the Feedback Management category. This is based on user satisfaction (96/100), press buzz (38/100), recent user trends (rising), and other relevant information on UseResponse gathered from around the web.

The score for this software has improved over the past month. What is this?

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UseResponse Product Overview

  • Instant Support

  • Build Product Roadmap

  • 10+ Support Channels

  • Widgets Embedded on Any Page

  • Capture Users Feedback

  • Ready Help Center

  • 100% Customization - UI / Modules

  • Integrations with Other Popular Services

  • Extended Analytics & Reports

Languages: Japanese, Russian, English, Dutch, Chinese, Italian, Spanish, French, German
Software Buyer Guide 2019

Feedback Management Software Buyer Guide 2019

Product recommendations, vendor rankings, market overview and tips on how to select Feedback Management software for business. Published in May 2019.

Software products in this category help measure client satisfaction, recognize what’s stopping a customer from buying, and identify scopes for improvement. The software does this by running online surveys, asking the right question to customers at the right...


UseResponse Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Google Apps Integration
  • History/Version Control
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Time Management
  • Click-to-Dial
  • Review Monitoring
  • Net Promoter Score
Compare Pricing

UseResponse Pricing Plans


1 user(s) / month
  • All Basic Features


5 user(s) / month
  • Premium Support
  • Integrations with 3rd party
  • Tickets Viibility
  • SLA (Service Level Agreement)
  • Business Hours
  • Multilingual Support & Multi-Forums

Plans starting from: $15.00/month Credit card required: No
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