Klaus is a conversation review and QA platform for support teams. The product defines a new category of software aimed at increasing the quality of customer service.
Built by support folks, for support folks, Klaus provides companies of all sizes a quick way of getting started with a quality assurance program by connecting to popular help desk software. It allows companies to easily filter out conversations they want to review, rate them based on a customized score card and notify agents that received feedback automatically through email or Slack.
For companies that already have a process in place, it cuts the time spent on reviewing one conversation by 70%.
With an emphasis on ease of use, customizability and security, Klaus is rapidly growing its customer base with names such as WordPress, Soundcloud, Wistia, Trivago and Chargebee already using the tool.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
Klaus currently scores 91/100 in the Customer Service category. This is based on user satisfaction (94/100), press buzz (43/100), recent user trends (rising), and other relevant information on Klaus gathered from around the web.
| The score for this software has improved over the past month. What is this? |
Customizable rating categories with weighting
Slack integration for delivering reviews
Agent coaching
Customizable scorecard
Product recommendations, vendor rankings, market overview and tips on how to select Customer Service software for business. Published in April 2024.
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FREE DOWNLOAD Customer-Service-Software-Buyer-Guide-2018.pdfPopular help desk platforms like:
Customer support and extensive Knowledge Base
Yes
Customer support teams looking to improve their service quality
Customer service quality assurance and conversation reviews
