HelpWire

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What is HelpWire?

HelpWire — a simple service for instant remote support. Control remote computers to fix IT issues fast, anytime, and anywhere.

HelpWire is a remote desktop service that provides user-friendly remote control tools for on-demand support of PCs, laptops, and workstations. It streamlines IT support, boosting productivity for customer support teams regardless of size. Technicians can instantly access clients' computers, ensuring swift issue resolution and eliminating the need for costly, time-consuming on-site visits.

HelpWire offers functionality tailored to the unique needs of SMBs, IT support teams, MSPs, and help desks, ensuring effective resolution of remote client issues.

Top HelpWire features:

  • Easy session initiation
  • Support for multiple workstations
  • Cross-platform connections
  • Multi-monitor viewing
  • Drag-and-drop file transfer
  • Integrated chat
  • Client directory

HelpWire is a product of Electronic Team, Inc., a technology development company based in the US. Founded in 2001, Electronic Team, Inc. stands as a leading expert in the tech industry.



HelpWire Awards


HelpWire currently scores 87/100 in the Customer Service category. This is based on user satisfaction (86/100), press buzz (52/100), recent user trends (falling), and other relevant information on HelpWire gathered from around the web.

The score for this software has improved over the past month. What is this?
www.helpwire.app

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HelpWire Product Overview

  • Easy and free Remote Control

  • Integrated Support Chat

  • No IDs and Passwords


Languages Supported: English

Customer Service Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Customer Service software for business. Published in March 2024.

Not all companies require a complete overhaul of their customer service. Simple changes like sending automated acknowledgement emails or creating a knowledge base for self service can go a long way to wow the customers. You need to compare and choose the ri...

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HelpWire Features

  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score

HelpWire FAQs

Does HelpWire integrate with any other apps?

Current version of HelpWire does not support integrations, but the developer is working on them and has this features listed in the roadmap.

What is HelpWire generally used for?

HelpWire is used for providing fast and efficient technical remote support that requires remote desktop control.

Does HelpWire offer multi-user capability (e.g. teams)?

Current version of HelpWire does not support team managemt, but the developer is working on this functionality and has it listed in the roadmap.

Does HelpWire offer an API?

Current version of HelpWire does not offer a public API, but the developer is working on it and has this features listed in the roadmap.

What platforms does HelpWire support?

HelpWire supports Windows and MacOS platforms.

Does HelpWire offer guides, tutorials and or customer support?

HelpWire has a detailed Knowledge Base, video-user guides on YouTube and email customer support service.

What are some applications HelpWire is commonly used in tandem with?

HelpWire is typically used with helpdesk systems, team communciation managers and task managers.

Who are the main user groups of HelpWire?

HelpWire is designed for small and medium businesses as well as independent service providers who want to enhance their remote support capabilities or build efficient remote support team.

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HelpWire User Reviews

Average User Rating:
4.29/5 based on 7 user ratings.
Your Rating:

Sentiment Scale
GreatLousy

User Sentiment Map

The sentiment map shows a snapshot of how Crozdesk users have rated HelpWire over time. It shows how existing users see HelpWire with regards to its usefulness, ease of use, value for money and customer service.

Overall
9.0/10
Arrow Left Recent Older Arrow Left
Usefulness
10.0/10
Ease of use
8.0/10
Value for money
10.0/10
Customer service
8.0/10
User profile picture

"Impressive for a newcomer"


What do you like about HelpWire?

The absence of literally any price is captivating. The service has a decent number of features for both personal and business use. It is stable and rather fast.

What do you dislike about HelpWire?

The process of first connection to a remote computer is rather complicated. It requires registration of the online account, installation of standalone apps on both sides and initiating the connection from web cabinet. Could have been easier.

What have you been using it for and what problems did HelpWire solve?

It has been used for personal and wokring needs to install, update and maintain software on remote computers.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
4/5
Customer service
Feb 16, 2024

Reply from Oleksiy at Electronic Team, Inc.:

Thank you for your feedback! We are currently working on quick connection option, without registration, it will be available in HelpWire within the next month.

User profile picture

"New contender on the remote control market"


What do you like about HelpWire?

Simple service with the necessary foundation for remote support services. While other competitors tend to complicate the remote control process, this one simplifies it, allowing you to do what is intended, fast and free.

What do you dislike about HelpWire?

It lacks some necessary features, like integrations with third-party apps (ticket systems, team and task managers, etc.) and voice chat. Like, c'mon its 2024, who even uses text chat?^^

What have you been using it for and what problems did HelpWire solve?

Since TeamViewer and AnyDesk commercial licenses are quite expensive for an occasional use in a small company, we tried HelpWire as a new fresh solution for remote access. It does the trick for now, but obviously has a long way to go to become the ultimate tool remote support tool.

5/5
Usefulness
4/5
Ease of use
5/5
Value for money
4/5
Customer service
Feb 13, 2024

Reply from Oleksiy at Electronic Team, Inc.:

Thank you for the feedback! The features you've mentioned are already planned in our long-term roadmap. I will forward your request to our developer team to evaluate the priorities!

User profile picture

"Great product with great value"


What do you like about HelpWire?

It is free, it has most of the basic features for on-demand remote support, it is fast and we have not faced any connection delays or drops.

What do you dislike about HelpWire?

The interface is a bit overcomplicated for a simple remote support solution. It looks like it has some business-oriented foundations, but only foundations, no real useful stuff yet. Wish it was slightly simpler for quick remote sessions.

What have you been using it for and what problems did HelpWire solve?

Its a fresh product, new to the market, but its free, so we decided to give it a try for occasional remote support sessions in our company. Firstly we used it for inner processes, administrating internal software management tasks for our employees, and later tried it for remote support of our clients. HelpWire has proven itself fast and reliable. Hope to see some integrations and more business features later.

5/5
Usefulness
3/5
Ease of use
5/5
Value for money
4/5
Customer service
Jan 29, 2024

Reply from Oleksiy at Electronic Team, Inc.:

Thank you for your review! We are currently working on simplifying the quick connection, that will not require logging into online account and will be initiated directly from the desktop app. It should be available within the next month. And, more improvements in future versions as well, stay tuned!

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