"DataKnowl is an on-line cloud-based omni-channel platform designed for optimization and automation of Customer Service and Engagement. Free plan available."
DataKnowl is an online cloud-based omni-channel platform designed for optimization and automation of Customer Service and Engagement.
DataKnowl platform combines human-based support tools (DataKnowl Contact) with intelligent self-service powered by artificial intelligence (V-Agent and V-Voice).
DataKnowl Contact easily connects your business with your customers on all channels. Revolutionize the way you engage with them on a channel of their preference. With Contact: you can manage phone calls thanks to a scalable Interaction Center feature; you can manage, reply and track a request thanks to the complete ticket system; engage live with a customer thanks to the live chat feature as well.
V-Agent is an intelligent, conversational, AI-powered, omnichannel solution for the automation of next-generation Customer Service. V-Agents are chatbots always available 24 hours a day, 7 days a week on the web, mobile and messaging platforms to ensure that your customers are always assisted.
V-Voice is the evolution of IVR, a conversational agent for the voice channel, that can help your human agents and provide your customers with a superlative self-service. The V-Voice virtual agent makes it possible to optimize and/or automate interaction with users and customers on the voice channel.
V-Voice allows you to reduce operating costs, offer services 24h/24h, and increase customer satisfaction.
Optimization and Automation of Customer Service and Engagement