Channels

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What is Channels?

"Channels is the way to power up your customer service and put an end to interview-like customer support phone calls."

Channels is the only app you need to power up your customer service! How come?

Well, the biggest problem of customer service and - especially - of customer support phone calls is that they’re painful for both customers and customer service reps.

This neither helps your business nor improves customer satisfaction.

And that’s where Channels comes to the rescue.

With Channels, you can...

  1. Use customer data to end interview-like customer support phone calls

Channels integrates with your favorite eCommerce platforms such as Shopify and Magento to collect customer data stored in them. Then, when your customers are calling, Channels shows you the most important customer details so you can get straight to the point.

  1. Set up IVR to always connect customers to the right agent

Besides that, Channels lets you build an IVR-based helpline so your customers can get help whenever they need it. Plus, you can handle customer support phone calls from your PC, laptop, and even your smartphone thanks to our Mobile App!

  1. Make your live chat even more versatile

Also, Channels integrates with your LiveChat and lets you offer a way to call your company when the chat is not enough. After all, not everything can be resolved through text…

On top of all of that, Channels comes packed with useful features that will help your business thrive and your customers happy!

Some of them are:

  • Call recordings - so you can always come back to an important conversation and lose no important detail
  • International phone numbers - so you can make it easy for anyone to connect with you, no matter where they’re calling from
  • Affordable call rates - so your customer service solution doesn’t hurt your wallet
  • Toll-Free numbers - so it’s a no-brainer for any customer that would like to call you

If you’d like to try out Channels, there was no better time to do so, as there’s a 7-day free trial. No credit card required, no limitations!


Channels scored 76/100 in the Customer Service category. This is based on press buzz (17/100), and other relevant information on Channels gathered from around the web.

The score for this software has improved over the past month. What is this?


Channels Awards

Channels Quality Choice Badge 2020
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Customer Service Market Radar

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Channels Product Overview

  • Mobile App

  • Various Integrations

  • Click-to-Call Widget

  • International phone numbers

  • IVR

  • Call recordings

  • Live-listening

  • Data-driven Phone System

  • Affordable call rates


Languages: English

Customer Service Software Buyer Guide 2020

Product recommendations, vendor rankings, market overview and tips on how to select Customer Service software for business. Published in June 2020.

Not all companies require a complete overhaul of their customer service. Simple changes like sending automated acknowledgement emails or creating a knowledge base for self service can go a long way to wow the customers. You need to compare and choose the ri...

FREE DOWNLOAD

Channels Features

  • 2-Factor Authentication
  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Budgeting
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • Expense Tracking
  • External Integrations
  • File Transfer
  • Forecasting
  • Google Apps Integration
  • History/Version Control
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-Currency
  • Multi-User
  • Notifications
  • Project Management
  • Referral Tracking
  • Scheduling
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Video
  • SMS
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Time Management
  • Sales Motivator
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
  • Report & Compliance
  • Hardware Integration
  • Mobile App
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Interactive Voice Response
  • Audio Recording
Compare Pricing

Channels Pricing Plans

BASIC

$24.00
1 user(s) / month
  • IVR
  • Free incoming calls
  • 30 days of call recordings storage
  • eCommerce Integrations
  • LiveChat Integration

PRO

$39.00
1 user(s) / month
  • IVR
  • Free incoming calls
  • 365 days of call recordings storage
  • eCommerce Integrations
  • LiveChat Integration
  • Live-listening Included

Plans starting from: $24.00/month Credit card required: No

Channels FAQs

Does Channels integrate with any other apps?

Channels integrates with Shopify, Magento, Livechat, Pipedrive. You can also use Zapier to connect Channels with 1000+ various apps and use our API to manipulate data coming in and out of our software.

Does Channels offer an API?

Yes, we do offer an API.

Does Channels offer multi-user capability (e.g. teams)?

Yes, you can invite other users to Channels and manage reps from an admin account.

What platforms does Channels support?

You can use Channels using any web browser you want. Plus there's a Mobile app available on both iOS and Android.

Does Channels offer guides, tutorials and or customer support?

We offer 24/7 customer support that can be accessed through the phone, email, and live chat. There's also a knowledge base so everyone can solve their issues on their own.
We also offer 15- and 30-minute demo and training sessions during which our Customer Success Managers give you a hands-on presentation of our software and answer all your questions regarding how to use it.

What are some applications Channels is commonly used in tandem with?

Channels integrates - and thus works best - with Shopify, Magento, Livechat, Pipedrive. You can also use Zapier to connect Channels with 1000+ various apps and use our API to manipulate data coming in and out of our software.

What is Channels generally used for?

To provide excellent customer service over the phone.

Who are the main user groups of Channels?

eCommerce stores, online businesses, and SMBs.

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