"Channels is the way to power up your customer service and put an end to interview-like customer support phone calls."
Channels is the only app you need to power up your customer service! How come?
Well, the biggest problem of customer service and - especially - of customer support phone calls is that they’re painful for both customers and customer service reps.
This neither helps your business nor improves customer satisfaction.
And that’s where Channels comes to the rescue.
With Channels, you can...
Channels integrates with your favorite eCommerce platforms such as Shopify and Magento to collect customer data stored in them. Then, when your customers are calling, Channels shows you the most important customer details so you can get straight to the point.
Besides that, Channels lets you build an IVR-based helpline so your customers can get help whenever they need it. Plus, you can handle customer support phone calls from your PC, laptop, and even your smartphone thanks to our Mobile App!
Also, Channels integrates with your LiveChat and lets you offer a way to call your company when the chat is not enough. After all, not everything can be resolved through text…
On top of all of that, Channels comes packed with useful features that will help your business thrive and your customers happy!
Some of them are:
If you’d like to try out Channels, there was no better time to do so, as there’s a 7-day free trial. No credit card required, no limitations!
Product recommendations, vendor rankings, market overview and tips on how to select Customer Service software for business. Published in June 2020.
Not all companies require a complete overhaul of their customer service. Simple changes like sending automated acknowledgement emails or creating a knowledge base for self service can go a long way to wow the customers. You need to compare and choose the ri...FREE DOWNLOAD Customer-Service-Software-Buyer-Guide-2018.pdf
Channels integrates with Shopify, Magento, Livechat, Pipedrive. You can also use Zapier to connect Channels with 1000+ various apps and use our API to manipulate data coming in and out of our software.
Yes, we do offer an API.
Yes, you can invite other users to Channels and manage reps from an admin account.
You can use Channels using any web browser you want. Plus there's a Mobile app available on both iOS and Android.
We offer 24/7 customer support that can be accessed through the phone, email, and live chat. There's also a knowledge base so everyone can solve their issues on their own.
We also offer 15- and 30-minute demo and training sessions during which our Customer Success Managers give you a hands-on presentation of our software and answer all your questions regarding how to use it.
Channels integrates - and thus works best - with Shopify, Magento, Livechat, Pipedrive. You can also use Zapier to connect Channels with 1000+ various apps and use our API to manipulate data coming in and out of our software.
To provide excellent customer service over the phone.
eCommerce stores, online businesses, and SMBs.