zenloop is a feedback management platform that empowers e-commerce brands to strengthen customer retention by nurturing relationships based on the Net Promoter System®(NPS).
With zenloop, companies from multiple different industries are able to collect, cluster, and analyze customer feedback they receive through various channels along their customer journey. After analyzing the feedback, the experience management platform automatically derives tailored and individual measures to retain satisfied customers and win back churning customers. This way, zenloop enables companies to successfully identify growth drivers and pitfalls along their customer journey, turn satisfied customers into brand advocates, and minimize losses in revenue generated by churning customers.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
zenloop currently scores 90/100 in the Customer Experience category. This is based on user satisfaction (98/100), press buzz (42/100), recent user trends (rising), and other relevant information on zenloop gathered from around the web.
| The score for this software has improved over the past month. What is this? |
Achieve high response rates thanks to individual integration and optimized usability
Configure alarm systems and immediately forward critical topics internally
X-ray customer comments with smart labels and identify churn drivers
Target critical voices based on your customer feedback and respond immediately
Benefit from free referrals of your loyal promoters
Product recommendations, vendor rankings, market overview and tips on how to select Customer Experience software for business. Published in April 2024.
Customer experience, or customer experience management (CXM), is how customers perceive a brand based on their past interactions with the company. These could be direct or indirect interactions at any point in the customer lifecycle. Software products for i...
FREE DOWNLOAD Customer-Experience-Software-Buyer-Guide-2018.pdfyes
eCommerce Online Shops
Strengthen customer retention
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Magento, Shopware, Shopify, Spryker, Emarsys, Tradebyte, Slack, Zendesk, Salesforce
Slack, Webhooks, Zapier
